Customer Service Microsoft Office

Your recent position indicated requirements that closely match my background and expertise. I have attached my resume to provide a summary of my qualifications for your review. Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, including being the “face to the public” and leading a team focused on improving company operations. Further qualifications include:

• Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations.

• Knowledge of computer operations including all Microsoft Office applications, proprietary software systems and Internet research.

With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am positioned to exceed your expectations. I welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration.

Sincerely,

Latonya Holmes

Highly organized and detail-oriented Administrative Assistant with over 4 years’ experience providing thorough and skillful administrative support to senior executives. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional able to grow positive relationships with clients and colleagues at all organizational levels.

Technical Skills

Microsoft Office – Outlook - PowerPoint – Excel – Typing Skills 60wpm –Customer Service- SAP

Professional Experience

Pactiv – Lake Forest, IL

Deduction Management July 2015 – April 2016

Providing customer service to both internal and external clients

Processing over 20 deduction accounts

Preparing correspondence and documents for upper management

Maintaining files and records for our clients

Liaising with internal staff at all levels

Performing basic clerical duties

LTD Commodities – Bannockburn, IL

Credit and Collections Specialist September 2014 – December 2014

Answered calls and directed them to the appropriate party

Provided customers with account assistance

Released, edited, and took payments

Trained, coached, and mentored new employees on the companies procedures

Analyzed accounts of various customers and consumers

Educated customers on the company polices

Maintained confidential records and files

Primeresource – Buffalo Grove, IL

Data Entry Clerk May 2014 – July 2014

Collaborated with and reported to senior leadership regarding all project deliverables, customer service issues, and departmental operational updates

Answered a high volume of incoming calls and in person inquiries clients

Provided high level secretarial and administrative support to senior executives

Managed operational details and prepared agendas

Preformed basic clerical duties

Entered over 100 invoices into excel database daily

Education

Chicago State University – B.A.S Psychology May 2011

Argosy University Schaumburg, IL M.A. Forensic Psychology January 2014

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