Charles R. Hamilton Jr.

Brooklyn, New York *****

www.linkedin.com/in/charleshamiltonjr • 347-***-**** • ac0hp3@r.postjobfree.com

Systems/Network Administration Engineer

10+ years’ success leading network and systems projects and initiatives

Highly technical, hands-on systems and network administration engineer with extensive experience in the financial, telecommunications, and medical fields. Continually searching for cost savings opportunities within the entire IT infrastructure and network. Deploy advanced problem solving and troubleshooting techniques to solve complex business problems. Provide critical IT services to all employees, such as setting up user accounts and granting access to a variety of different applications and systems.

Document Management Systems / Custom Workflows & Processes / Advanced Problem Solving

IT Systems & Infrastructure / Network Connectivity & Solutions / Programming & Scripting

TECHNICAL PROFICIENCIES

O/S:

Microsoft Windows, Apple MacOS, GNU/Linux, FreeBSD

Languages:

Batch, Python, Powershell, SQL, Bash, JavaScript, HTML, CSS

Frameworks:

Databases:

Virtualization:

Automation:

Django, flask

Microsoft SQL Server, Oracle, Postgresql, MySQL

VMWare vCenter, VMWare vSphere, Oracle Virtualbox, Proxmox

git, Puppet, Chef, Ansible, Docker, Jenkins, Nagios, Splunk

PROFESSIONAL EXPERIENCE

System Support Engineer – Level 2 (2006 – Present) Shiel Medical Laboratory, Brooklyn, NY

System Support Engineer – Level 1 (2006 – 2008)

Started as a System Support Engineer – Level 1 and earned a promotion to System Support Engineer – Level 2 after several years of stellar job performance. Launched a highly successful Document Management System that efficiently and effectively processed documents throughout the entire company.

Key Achievements:

Designed and launched an entire office intranet that organized and consolidated critical employee resources into a single location.

Upgraded the organization’s computing infrastructure from a Windows XP to a Windows 7 environment. Executed the project ahead of schedule and under the planned budget.

Administered all employee accounts, accessibility, and permissions/rights to a variety of different applications and systems. Slashed turnaround time on requests by 3 days.

Installed, configured, and troubleshot computer workstations for new and existing employees. Improved their output and productivity by nearly 50%.

Drafted and maintained documentation for hardware and software systems throughout the IT infrastructure.

Pioneered the development and implementation of a customer status display system that utilized Raspberry PI embedded PCs and large screens.

Online Support Specialist (2005 – 2006) Cablevision LLC, Melville, NY

Served as first line of defense/support for customer technical issues and other questions. Remotely troubleshot internet and VoIP connectivity problems.

Key Achievements:

Deployed advanced problem solving skills to determine the root cause. Experimented with several options and implemented the best corrective action that eliminated or reduced the root cause.

Maintained positive relationships with customers, adhering to world-class customer service practices. Improved customer satisfaction scores by 75%.

PeopleSoft Programmer Analyst (1999 – 2001) Zurich Scudder Investments, New York, NY

Successfully developed reports that supported the Human Resource, Accounts Receivable, and Filing Compliance departments. Transformed raw data into useful reports.

Key Achievements:

Streamlined the reporting process and consolidated data from multiple sources. Virtually eliminated manual intervention after thoroughly documenting the entire process.

Ensured all regulatory compliance was strictly enforced and upheld throughout all IT systems. Periodically audited/verified the system against changing requirements.

EDUCATION AND TRAINING

Technical Certifications

CompTIA A+

Honors & Awards

“Results@Work” Recipient, Shiel Medical Laboratory (via Fresenius Medical Care)

Chairman’s “You Can Make a Difference” Award Recipient, Colgate-Palmolive Company

Chairman’s “You Can Make a Difference” Award Nominee, Colgate-Palmolive Company

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