Abraham V. Thomas *** Lindbergh Blvd. Teaneck, NJ 07666 201-***-**** ac0hl7@r.postjobfree.com

SUMMARY

Highly motivated Technical Support professional with strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.

EDUCATION

Keller Graduate School of Management

Master of Information Systems Management 2016(Started July)

Concentration in Information Security

DeVry University-College of Engineering & Information Sciences, Paramus, NJ

Bachelor of Science in Network and Communications Management 2012- 2015(December)

Concentration in Cisco Networking Fundamentals

Lincoln Technical Institute, Mahwah, NJ

Automotive Technology Certification Program 2003-2005

-Graduated with Honors

TECHNICAL KNOWLEDGE

Converged Networks

Servers

LAN/WAN

Wi-Fi

IPv4 and/or IPv6

Ethernet/Fiber

Cloud

PC Maintenance & Repair

Desktop Installation

Software/Hardware updates

Virus/spyware cleaning

Active Directory

Packet tracer

Cisco IOS, MS Windows 10/8/7/XP, MS Windows Server 2008, Linux

Cisco Routers, Switches, Access Points, IP Phones, and ASAs. Laptops, Workstations, Network Cards, Memory (RAM, SSD, HDD, RAID)

Software: MS Office Suite, MS Visio, Wireshark, VMware, Oracle VirtualBox, OPNET, Asterisk, CIPC, 3CX, X-Lite, Solar Winds, Norton

Protocols/Technologies: OSPF, EIGRP, RIP, BGP, VTP, STP, DTP, DHCP, TCP/IP, UDP, ICMP, TELNET, DNS, SSH,VLAN, ACL, NAT, VPN, VoIP

RELATED EXPERIENCE

Freelance Audio, Visual and Network Administrator, St. Thomas Evangelical Church 2001-Present

Manage and monitor church internal network

Freelance Network Support for friends and family 2001-Present

Installed, manage, and troubleshoot wired/wireless networks and cloud services

WORK EXPERIENCE

Front End Associate, The Great Atlantic & Pacific Tea Co, Bergenfield, NJ 05/2013 – 09/2014

Assisted all customers, providing quality customer service

Service Representative, Sears Holding Inc., Wayne, NJ 04/2011 - 05/2012

Processed orders and assisted customers in locating desired items; balanced cash draw at close of shift

Maintained excellent customer service satisfaction with return customers specifically requesting assistance from me

Department Supervisor, Home Depot Inc., Paramus, NJ 09/2006 - 03/2009

Received awards for exceeding Tool Rental net income goal and outstanding performance in operation expense control excellence

Completed all managerial paperwork (i.e. performance appraisals, time sheets, weekly reports, product inventory, etc…)

Adept at building rapport and motivating hourly staff in order to build a strong team environment

Assisted customers with concerns until customer was satisfied; recognized for integrity and honesty with customers

Coordinated and supervised weekly work tasks and schedules and served as a liaison between staff and upper management

Maintained excellent customer service satisfaction with return customers specifically requesting assistance from me

Mechanic, Meineke Car Center, Brooklyn, NY 05/2006 - 08/2006

Completed mechanic work, such as oil changes, brake assessment and changes, coolant services, alignments

Assisted service manager by locating required bulletins and warranty information and responding to customers’ telephone inquiries regarding technical issues

Service Advisor, Toyota of Hackensack, Hackensack, NJ 08/2005 - 04/2006

Accurately assessed problems/needs and provided adequate advice to assist customers with decision making process

Recommended services and maintenance intervals and processes

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