Engineer Customer Service
Resume:
DIJU RAVEENDRAN
*-** **** ******, *******, NS B*M 1A4
902-***-**** / ac0hjm@r.postjobfree.com linkedin.com/in/diju-raveendran-4b6863135
OBJECTIVE:
A results-driven, customer-focused, articulate and analytical professional who can think “out of the box”, strong in design and integration problem-solving skills. Skilled in evaluating technical data’s with ability to understand client needs creating clean and commented code. Demonstrated quick analytical skills and commitment to quality, and a proven dependability to a growing practice
SUMMARY:
Over 8 years of experience in customer services with supervisory experience in heavy equipment environment
Successfully completed a Bachelor of Mechanical Engineering
Strong interpersonal and communication skills at all levels with leadership qualities and effective employee relationships
Detail-oriented, efficient and organized professional with knowledge of administrative procedures and time management
Posses strong analytical and problem solving skills with ability to make well thought-out decisions
Highly skilled in performing general office tasks including bookkeeping, filing, taking minutes and managing records
Ability to build strong customer relationship with outstanding management skills
Expert in Windows desktop operating systems like MS office and familiar with accounting
WORK HISTORY:
Assistant Maintenance Engineer 2013 - 2017
Hindustan Newsprint Ltd, India
Specialized with operation and maintenance of heavy rotating equipments which reduced unexpected plant stoppage and increased life span of machineries
Managed and supervised a maintenance team of more than 20 members thereby reducing the plant downtime by 10%
Coordinated with different sections and department for ensuring maximum production with minimum cost of production
Developed paperless environment, by implementing online system to manage data, process orders, and integrate processes, resulting in improved efficiencies of 43% and reduced labour hours of 25 week hours
Adhered to all health and safety procedures which resulted in maintaining an accident free record
DIJU RAVEENDRAN 902-***-**** Page02
Service Engineer 2011 – 2013
Metso Paper (I) Pvt Ltd, India
Provided excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner
Maintained accurate instrument service reports and documentation through online service documentation systems
Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions
Calibrate machinery to meet production goals
Site Engineer 2009 - 2010
Hamad Bin Khalid Contracting, Qatar
Established and implemented work schedules and adjusted them to meet project deadlines
Ensured all site personnel used quality workmanship in accordance with plans and client needs
Streamline standard operating procedures to improve productivity
Adopted material optimization techniques. Encouraged construction site staff to reduce the wastage of materials on the field by explaining cost benefits
Mechanical Engineer 2007 – 2009
Rubicon Project Management Pvt Ltd, India
Studied production schedules and estimated worker-hour requirements for completion of job assignments
Coordinated work between set-up personnel and maintenance department
Interpreted specifications, blueprints and job orders to ensure part quality and proper scheduling of machines
Identified machinery problems, diagnosed causes and determine corrective actions
EDUCATION:
Bachelor of Technology, Mechanical Engineering 2005
Cochin University of Science and Technology, India
(Credential verified by WES Canada)
ADDITIONAL TRAINING & ACTIVITIES:
Foundation in Mechanical CAD 2005
CADD Centre, Kottayam, India
Graduate Apprentice Certificate 2007
Ministry of Human Resource, India
Fire & Safety training 2014
Safety Department, Hindustan Newsprint Ltd, India
References Available On Request
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