Customer Service Team Leader

FAIGAO, SHIELLA JUSTINE TULIO

*** *** **. ****. ***. Grace Park, Caloocan City

********************@*****.***

(091*-*******

Summary of Qualifications:

Professional and hard- working person experienced in Customer Service- commited to excellence through positive result and customer satisfaction.

• Able to lead a team

• Background in Customer Service/Support

• Experienced in Marketing/Sales

• Able to multi-task effectively

• Can effectively work under pressure

• Pleasant, friendly and highly organized

Professional Background:

SmartMatic

Taguig City

November 2016- December 2016

• Network Operator- assigned to operate and check the status of Ballot Counting Machine. Assigned to scan and encode the ballots alloted to respectable station. Total Information Management Corporation(GSIS Project) Makati City

September 2014- July 2016

• Document Preparer- review, analyze and sort the documents given by GSIS

• Assittant Team Leader- handles a team of document preparers, scanner operators, encoders and quality assurance and ensure the teams effectivity to reach the quota. Alternative Network Resources Unlimited Multi- Purpose Coop.(ABS-CBN) Makati City

April 2014- June 2014

• Team Leader- handles a team of roving sim card sellers for ABS-CBN Expercs International/ Mirof Resources( Globe Telecom, Nestle’, Unilab) Makati City

January 2004- March 2013

• Stock Custodian- ensures of the disposed and remaining stocks for sim pgrading is tally with the stocks released by GLOBE TELECOM

• Booth Staff- sells simpacks, call cards and other GLOBE TELECOM merchandise

• Customer Service Assistant- listens and respond to customers’ needs and concerns. Provide information about products and services. Takes orders, determine charges and oversee billing or payments. Review or make changes to customer accounts. Handles returns or complaint in friendly and professional manner. Record details of customer contacts and actions taken. Research answers and solutions as needed. Refers customer to supervisors, managers, or other superiors of GLOBE TELECOM who can help.

• Encoder- encodes sim card data (GLOBE TELECOM)

• Mystery Shopper- secretly observe and rates booths appearance and staff for NESTLE’

• Auditor- audits disposed and remaining stocks for UNILAB Ace Promotion and Marketing Corporation( Johnson’s and Johnson, Clean and Clear, Carefree) Mandaluyong City

June 2000- December 2000

• Promo Attendant- pushes/promote product and disposes samples Education:

University of the East Caloocan High School

Undergraduate 10th Ave., Caloocan City

Samson Road, Caloocan City 2000

2001

Interests:

Reading, Surfing the Net, Socializing

Personal Background:

• Date of Birth- March 30, 1984

• Citizenship- Filipino

• Status- Married

• Religion- Catholic

• Height- 5’6

• Weight- 70 kg.

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