Frank D. Reid

** * ****** ******, ********* NH **857

Phone: 603-***-**** E-mail: ac0h9u@r.postjobfree.com

OBJECTIVE

Position as a System/Network Engineer

SUMMARY OF QUALIFICATIONS

Professional with ability to manage vendors/ personnel, provide peer training, integrate security concepts, design and implement network infrastructures, and system development and deployment.

WORK EXPERIENCE

April 2016 - Present Systems and Desktop Engineer at Southern Maine Health Care Biddeford, ME

Site reviews, planning and implementation of nearly 3000 pieces of equipment to 54 Clinics and two Hospitals in 4 months. Equipment implemented included PCs, monitors, printers, cameras, scanners and signature pads. Verified interoperability with analyst teams of multiple systems.

Provide support for large hospital domain migration between three merging organizations.

Provided system wide patching and operations for 51 medical practices

Tier 3 support for migrated end user as well as documentation of process, and procedures and remedies.

Implementation of procedures, creation and escalation of tickets.

Provide support during LDAP conversions and EPIC go live.

December 2015 – April 2016 Migration Specialist T2/3 Support at GreenPages Technical Solutions Kittery, ME

Provide support for large geographical domain migration between two merging organizations. Tier 1-3 support for migrated end user as well as documentation of process, and procedures. Implementation of procedures, creation and escalation of tickets. Documentation of know issues/ remedies. Support for lower tiers during migrations.

June 2012 – July 2015 Systems & Network Support Specialist at HealthCare Resources Westfield, MA

Support, Installation, Deployment of various infrastructure and end user equipment. Oversaw day-to-day operation of MPLS and associated LAN's. Managed, monitored network infrastructure and systems for 16 sites with over 350 end-users and 20 servers. Ensured network reliability, efficiency, and security through test and analysis of all network elements. Maintained inventory of hardware and software assignments as well as physical and logical security of those assignments.

Troubleshot, maintained, implemented self-designed architecture for switches routers and firewalls in both LAN and WAN environments both during business hour and after hours, including design documents and diagrams, quality procedures, work instructions, and emergency procedures.

Maintained vendor relations for network infrastructure and multiple outsourced services i.e. web services, remote firewall, and remote ISP services.

Preformed Active Directory maintenance and customization via group policy and third party applications, providing needed security to meet or exceed HIPPA standards.

Collecting and analysis of current network trends to support the acquisition of new or reconfigured software/hardware for optimization of current and future needs. Such as implementation of enterprise VoIP solution.

Project management of third party infrastructure projects.

Provided support for 350 users during off hours, assisting in critical trouble shooting of system and network components.

January 2007 - Present Independent Consultant Newmarket, NH

Consulted various fortune 1000 companies (Dell, Timberland, etc.) to provide on-site and remote repair and configuration of multiple software platforms.

Development of customizable statement of work, and customer deliverables.

Implementation and development of custom reports.

Analysis of customer network infrastructure with special consideration specific to customer requirements as pertaining to Network Management.

Implementation of SPECTRUM network management system, data analysis systems, reporting and notification systems.

Computer maintenance, analysis and diagnosis for both home computer systems and small office/home office systems.

Jan 2002 –July 2003 Technical Services Specialist Various

Support, Installation, Deployment of various infrastructure and end user equipment.

Worked with Ossipee sheriff’s office on implementation of Amber Alert System.

Coordinated and performed system and server installation for various Dell end customers.

Implemented rapid build processes for over 300 systems in less than 6 months.

Provided conversion support from token ring to Ethernet for small office (20+ users).

Migrated small office from Novell to TCP/IP with no interruption to users.

July 2000 – Nov 2002 Global Network Engineer at Teradyne Westford, MA

Oversaw day-to-day operation of global frame relay and associated LAN's. Managed, monitored global network infrastructure and systems 22 sites worldwide with over 1000 end-users and 30 servers using multiple network management systems to include Aprisma’s Spectrum, MRTG, MIB II, Cisco RTM, CiscoWorks etc.

Provided in-house training to five (5) desktop support personnel on new service offerings and low-level support issues.

Maintained and configured Cisco and Checkpoint firewalls.

Performed data analysis of global network trends including both LAN and WAN down to port level.

Implemented, designed architecture and maintained Nortel VPN gateways for remote access.

Troubleshot VPN, routing, and IPSEC client issues.

Performed design analysis of overall network performance and reliability reaching a 99.98% availability status, up from 90%.

Responsible for implementing and testing of new services to include remote access VPN, branch office VPN, world-wide OSPF roll out and disaster recovery ISDN.

July 1999- April 2000 Network Design Engineer at Cabletron Systems, Inc. Rochester, NH

Assisted sales with technical support for all Network Design Issues, from LAN to WAN to Voice/Video/Data integration. Provided ongoing maintenance of comprehensive Technical section of Question & Answers database. Question and answer database required review and addition of relevant technical questions and responses on bi-weekly basis.

Provided complete RFI/RFP bid reviews, designing and developing, network configurations for bid specifications.

Provided in-house training to peers on emerging technologies and specific hardware configurations.

Responded to requests from internal departments on configuration accuracy and effectiveness.

June 1998- July 1999 Proposal Specialist at Cabletron Systems, Inc. Rochester, NH

Coordinated projects, up to multimillion dollars, for Lockheed Martin, Western Kentucky State University, 20th Century Fox, Regence Blue Cross, Blue Shield, DOD Europe, Kellogg's, Los Alamos National Labs, among others. Projects consisted of multiple levels of technologies from ATM campus networks with video to 8000+ node Gigabit Ethernet backbones.

Wrote proposal responses and statements of work, describing customer's current and proposed network.

Provided training, service descriptions and quotations.

Assisted Design Engineering in developing best network design and Drafting to ensure any CAD correctly presented.

June-1996- April 1998 New Products Technician B. at Cabletron Systems, Inc. Rochester, NH

Provided transitional troubleshooting of products to verify test ability and resolve design compatibility issues. Troubleshot and verified chip compatibility on multiple product line as such as Token Ring, FDDI, Ethernet, Fast Ethernet, ATM, Gigabit Ethernet, and WAN technologies. Worked with Quality Assurance to determine and provide answers on customer and in-house issues at the system level.

February 1995 - June 1996 Electronics Technician at Cabletron Systems, Inc. Rochester, NH

Troubleshot printed circuit boards to component level. Products included: Ethernet, Fast Ethernet, Token Ring, FDDI and Standalone.

Microsoft Server 2k8R2, 2012

Proxy Services

Routing

System/Network Analysis

Microsoft Office

Unix

RAS

Network management

Antivirus

Windows

DSL

DNS

Adobe Acrobat

TCP/IP

IPsec

WINS

Adobe Photoshop

Switching

Checkpoint

Linux

DOS

Vlans

PIX

TECHNICAL SKILLS

EDUCATION

Granite State College, Newington NH 2012

Bachelors in Mathematics Education, Associates in Arts

Pease Training Center, Portsmouth, NH 1996-2000

Network Fundamentals I (80 Hrs), Network Fundamentals II (60 Hrs), SPECTRUM Element Manager (32 Hrs), UNIX for Users (emphasis on systems administration) (16 Hrs), ATM Fundamentals (32 Hrs), Networking Protocols (32 hrs), SmartSwitch Router Configuration (32 Hrs), SmartSwitch Router Wan Configuration (24 hrs), Cabletron Routing Software (24 hrs), SPECTRUM Administration (40 hrs). Certified Cabletron Systems Engineer (CSE).

NHTC _ Stratham, NH (Industrial Electronics Certification Program) 1997

Introduction to Computer and Operating systems (4 Credits). Digital Fundamentals (4 credits).

U.S.A.F. - Keesler Air Force Base 1994

Communications specialist Training, Electronics Principles and Troubleshooting, trained in system and component level troubleshooting as well as circuit analysis.

Military certification for Standard Installation Practices, Fiber optic repair/splicing.

Newmarket High School Graduate (College Prep) 1992

Region 18 Vocational Center Marketing, Marketing Education - Certificate

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