Mike Lecoin

Royal Palm Beach, Florida ***** (c) 914-***-**** ac0h9f@r.postjobfree.com

CORE COMPATENTCIES AND TECHNICAL SKILLS

Installation /configuration/support Windows 2003 Server, Novell Netware, Network+, computer forensics, Microsoft Office Suite XP/2000/2003 Network monitoring Analyze and tune systems for optimal performance Active Directory, DNS, Wins, DHCP, TCP/IP

Computer Hardware: IBM PC, Dell, Compaq, and compatible system, and laptop

LANGUAGES: English, French

PROFESSIONAL EXPERIENCE

Robert Half Technology

Miami, FL August, 2016 to present Managed Windows 8 deployment and installed software for laptop and desktop

Teksystems, Fort Lauderdale, FL February 2014- November 2015

Windows 7 Support Team

Assisted Dell with projects which includs installing PC’s for AT&T and configuring mobile devices.

Managed Windows 7 deployment.

Applied Citrix (Virtual Global Desktop) to reconnect to remaining applications on Windows XP

Applied ticketing system to record all activities while maintaining accurate documentation for other users and managers.

Applied group policies to users according to its appropriate group.

Managed printer installation and troubleshooting while maintaining alignment with local network and printer manufacture.

Utilized Cisco VPN for connectivity.

Applied periodical certification as needed for different user groups.

Performed desktop support by remote connection to user desktops.

Managed application deployment while adhering to requirement of duties.

Computer Vision Technology, Delray Beach FL February 2012 to February 2014

Desktop Level 1and 2 Support

Provided 1st and 2nd level support to resolve hardware and software conflicts.

Created workstation account, and associated network printer to the account.

Managed user’s accounts such as password reset and application rights.

Recommend process changes that improve the implementation, maintenance and support desktop equipment and software.

Provided detailed instruction to customers on how to use a wide variety of network applications.

Analyzed and provided hands-on support for simple and moderate inquiries.

Assessed and provided immediate technical action to determine problems for restoration of service.

Performed facility moves, add, and changes (MACs), as needed

Effectively worked with customers, Services Desk, and Technical Service personal.

INDEPENDENT CONTRACTOR 2008 to 2011

Resolved printing and network log-on problems while exploring expert systems technology for job aid applications.

Provided administration, installation, repair and support of desktop systems in a XP environment.

Maintained, troubleshoot and occasionally repaired office equipment including computers, printers, and fax machines.

Provided second level technical support for workstations applications, hardware and network connectivity.

Analyzed and provided hands-on support for simple and moderate inquiries.

NYC DEPARTMENT OF INVESTIGATION, New York, New York July 2007 to November 2008 Intern

Technology and Investigative Operations Intern

Resolved PC and network issues via the Helpdesk system.

Resolved desktop issues that ranged from Windows 2000 to Windows XP.

Added required users utilizing Novell GroupWise.

Setup, configured and implemented TiVo services on 7 boxes.

Successfully converted TiVo video to Windows Media Video (WMV) for network access.

Provided a fail back procedure to copy digital broadcast to DVD-RAM.

Evidence handling and storage and inventory of equipment.

Manage user accounts such as user’s password reset and application rights using Active Directory.

INTREPID MUSEUM, New York, New York April 2007 to July 2007

Technology Intern

Provided second level technical support for workstations applications, hardware and network connectivity.

Researched and submitted a proposal for Blackberry Enterprise Server (BES) MDS service to push out applications onto Blackberry devices.

Performed technical expertise in troubleshooting workstations within the user Managed user accounts (e.g. passwords and application rights).

Applied administration, installation, repair and support of desktop systems in a XP environment

Created users accounts, and network printer while providing technical support to 100 users running, Windows XP

Installed and configured wireless router.

Configured, installed, maintained, upgraded Server 2003, and installed static IP address

Provided assessment and immediate technical action to determine cause of problems for restoration of service.

Performed all other duties as assigned

EDUCATION

The Chubb Institute Manhattan, NY November 2007

Computer Network and Security Certification

Westchester Community College Valhalla, NY September 2002

Information Technology Certification Courses

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