Parthivel.R

No ** Nandhagopal Street.no:*,

New Siddhapudur,

Coimbatore-641044 TN

Mobile no: +91-984**-*****

Email:ac0h4o@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a challenging position to utilize my skills and abilities in a telecomm/ITES industry that offers professional growth while being resourceful, innovative and flexible.

PERSONAL OBJECTIVE:

Comprehensive problem solving ability, ability to deal with the people diplomatically.

Key Skills:

1Call center and Customer management

2Good Communication and Presentation skills

3People Management skills

4Voice support, handling calls, escalations and backend interactions

5Monitoring calls, scoring and providing feedback and call coaching to agents

6Telecomm Applications Skill:CRM

7Recruitment and Selection process

8Experienced in handling both Inbound & Outbound process –Customer service

Roles & Responsibilities

People management (Team handling of 150 associates as Team Manager)

Achieving performance objective for Client KPIs and process SLA’s

Functional responsibilities like Planning, Scheduling to achieve the targets on regular basis

Client interface and conflict resolution

Experience: 8 Years 1 Month

Organization : Intelenet Global services. Pondicherry

Duration : From Feb 2009 to Till Date

Current Designation : Assistant Manager-Operations (Inbound voice process)

Organization : Intelenet Global services.Pondicherry

Previous Designation : Team leader Operations -Customer Service

Organization : Aqua sub Engg

Duration : From Jan 2004 to Feb 2007

Designation : Shift Supervisor

EDUCATIONAL BACKROUND:

COURSE

UNIVERSITY/BOARD

COLLEGE

BBA

Annamalai university

Correspondence

DMT

Board of Technical Education

PSG Tech -Coimbatore

Additional Qualification:

1Operating Systems:

Windows Platform, Ms-Office.

Achievements:

1Elevated as a Team Leader & HR Team member in Aircel Ltd.

2Got the Best Team Leader Award for the month of March & April’10.

3Achieved Best Team Manager award in the year 2015 & 2016

-ABOUT MYSELF-

I am a confident and an optimistic person. I can easily adjust to any circumstance. I believe in hard work and Teamwork, especially in Smart Work.

-LANGUAGES KNOWN-

To Read and Write : English and Tamil

To speak : English, Tamil and Telugu

Strengths

1A strong sense of responsibility and commitment towards assignments.

2Ability to lead and motivate teams to achieve all assigned targets and organizational goals.

3Ability to adapt to changing work cultures and environs with ease.

Passion

4Telecomm Industry

5Customer Service

6Music

7Social Service

PERSONAL DETAILS

Name - Parthivel.R

Father name - Mr. Rangasamy.K

Age - 35 Years

Nationality - Indian

Marital status - Single

-DECLARATION-

I hereby declare that the details furnished above are true to the best of my knowledge.

Date: 26-May-2017

Place: Coimbatore (Parthivel.R)

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