Wade W. Perry III

**** ****** **. **** *****, NC 27262 336-***-**** ac0gzy@r.postjobfree.com

Summary

I don't know who you are; I don't know what you are looking for. If you are looking for the ordinary prospect, I can tell you I am not, but what I do have are a very particular set of skills. Skills I have acquired over a long career. Skills that make me an asset for an organization like yours. If you decide to select me, that'll be the end of it. I will chair projects for you; I will amplify current processes for you. But if you don't, I will be gracious… and I thank you for the opportunity.

EDUCATION

COLORADO TECHNICAL UNIVERSITY

Bachelor of Science in Information Technology, May 2017

Concentration in Security

GPA 3.3/4.0

EXPERIENCE

COR365 Information Solutions, Winston-Salem, NC

Digital Service Technician, 10/15 - Present

Planned and design M-Files vaults

Developed and modified M-Files user permissions as directed and in compliance with all standard operating procedures

Configured custom VB scripts and SQL reports on a per client basis

Assist individuals in maximizing the potential of M-Files as it relates to their job function

Computerway Food System, High Point, NC

Help Desk Technician, 12/14 – 6/15

Delivered thorough QA testing reports that determined product quality and release readiness

Collaborated closely with other departments to complete tasks and team goals as well as resolve clients’ issues

Queried Progress database to complete clients daily request

Created documentation for common issues

Global Brands Group, Greensboro, NC

Service Desk Technician, Contract 5/14 – 9/14

Triaged incoming tickets via email and phone communication ensuring that they are assigned to proper teams accordingly

Held a 93% first call resolution percentage

Provide after-hours on call support including weekends and holidays

Crucial team member for an organization wide email migration

LabCorp, Burlington, NC

Service Desk Technician, Contract 3/13– 5/14

Coordinated and implemented bridge line calls for major outages

Determined severity of events

Verified network outages

Held a 87% first call resolution percentage

Monarch, Greensboro, NC

Service Desk Technician, 5/12– 3/13

Authored several SOPs

Oversaw multiple remote locations

Advised users on computer system usage per their job role

Forged relationships with third-party vendors

US Army, Various Locations

25B Information Technology Specialist, 8/07– 4/12

Authored training materials and procedures

Coordinated with vendors and with company personnel to facilitate purchases

Spearheaded meetings with department heads, managers, supervisors and vendors to solicit cooperation and resolve problems

Unified team members by cultivating an open environment

Led major briefings

Appointed as both Information Officer and Information Security Assurance Officer

COMPUTER SKILLS

Windows 7/10

Active Directory

M-Files

Remedy

Cisco Call Manager/Express

Shoretel

MS SQL

Front Range

MS Exchange

IMAC (Installs, Moves, Adds, Changes)

SQL Report Builder

Manage Engine

Certifications

Security +

M-Files IT Administrator: Version 2015

M-Files 2015 Business Administrator, Version 2015.2, Version 2015.3

M-Files 2015 Users, Versions 2015.2, Version 2015.3

Honors

Received inaugural quarterly “Making the Difference Award” at COR365

Awarded two Army Achievement Medals

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