SHARONDA R. FIELDS

**** ********** ***** **, ******* GA 30013

470-***-**** (CELL) 770-***-****(ALT HM) ● ac0gxh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly motivated team player out-of-box thinker who offers comprehensive skills and industry to initiate creative IT strategies, including enjoying complex, multifaceted assignments which necessitate the demonstration of a proven, collaborative pool of technical abilities. Solutions-focused IT Specialist. With multiple IT credentials eager to offer broad employment background, as well as wide-ranging technical proficiencies. Top performer who provides continuous IT improvements spanning a range of hardware / software to boost systems efficiency, along with contributing solid proficiencies in close partnerships with senior-level, technical peers, and end users. Ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.

CORE COMPETENCIES

Information Technology

Team Building/Training

Secret Clearance

Migrations/Upgrades

Operations Management

Process Improvement

Regulatory Compliance

System Implementation

Strategic Analysis/Planning

Project Management

Customer Service

Information Security Officer

PROFESSIONAL EXPERIENCE

DRS Technology, Bahrain April 2016 to Present

Senior Systems Administrator

Responsible for all I.T. related matters on the compound

Senior technical expert for Microsoft applications design, development and management

Maintain the integrity and security of servers and systems

Accountable for all aspects of Microsoft Windows requirements and manage the hands-on, day-today

issues related to MS Windows

Responsible for providing support to Windows client and server operating systems (Windows 7,

Windows 8, Windows Server 2008 R2, Windows Server 2012)

Responsible for building and maintaining server and workstation baseline images for multiple

security enclaves, travel, stand-alone networks and single purpose devices (i.e. virus scanners and

data transfers)

Responsible for administration of VMware vSphere 5.5 virtualized data center infrastructure

VYKIN CORPORATION, VARIOUS LOCATIONS IN MIDDLE EAST ASIA Jun 2010 to Oct 2013;

System Administrator, GS 12-2210 Equivalent Nov 2014 to Mar 2016

Perform system and application software upgrades on both servers and workstations

Administered the remediation associated with the Information Assurance Vulnerability Alerts (IAVAs), Communication Tasking Orders, and Network Health Assessments.

Maintained information security processes and security control standards for application development and technology deployment.

Utilize broad scope of industry knowledge toward running systems diagnostics to determine cause of hardware and software failures, along with installing and configuring software operating systems and various applications, demonstrating knowledge of Active Directory, creating and deleting client accounts and computers, and assigning and changing user passwords and privileges.

Support customers with operations, restorations, and configuration of information systems, along with coordinating, documenting, and troubleshooting all tickets to ensure 100% customer satisfaction while monitoring all technical support requests.

Researched existing and emerging technology and recommended upgrades, patches, new applications, and equipment enhancements and modifications.

Administered network functions, including DNS, Active Directory, DHCP, GPO s, and Exchange 2003/07/10.

Troubleshoot TCP-IP; DHCP; DNS; Group Policy and network performance issues.

Responsible for maintenance and around-the-clock monitoring of SharePoint site.

Troubleshooting, monitoring, and administering TBMCS servers the southern portion of Iraq

Vykin Corp Site Lead for both Kandahar and Shindand AB employees

DEPARTMENT OF THE ARMY, 4-401ST AFSB KANDAHAR AFGHANISTAN Dec 2013 to Oct 2014

IT Specialist, GS 12-2210

Analyze and trace system program failure involving the inter-relationship of software sub-systems, applications programs and hardware.

Evaluate a broard range of software/hardware systems and develop implementation techniques for integration into the existing environmant.

Maintained information security processes and security control standards for application development and technology deployment.

Develops, implements, and oversees the 4-401 Battalion’s Information Assurance Program that identifies and outlines Cyber Security directives outlined by higher commands

Developed curriculum and facilitates awareness training to all newly arrived personnel outlying all information security procedures and policies

Manage two IT contracts consisting of 25 members, performing monthly audits on all information security programs, identifying pitfalls and enforces policies and procedures per USFOR-A regulations

UNITED STATES AIR FORCE, RAMSTEN AB, GERMANY/KAPAUN AB, 2001 to 2010 GERMANY/LANGLEY AFB, US

IT Specialist/ Client System Administrator, E-3 to E-5

Performed first-line diagnostics on customer workstations and elevated problems to other departments, along with installing software images on new PCs and handling tracking and closing of work order tickets and calls with the Alerts and / or Remedy Systems.

Managed software and hardware installation, upgrades, maintenance and accreditation services, along with providing efficient network configuration services, e-mail and message support, Internet access, and information protection for 5,000+ personnel.

Ensured hardware was operated, used, maintained, and disposed of properly in accordance with IT Security Certification and Accreditation, including initiating corrective actions and notification when IA incidents and vulnerabilities were discovered.

Troubleshot corrupt systems, conducted analysis, and ensured proper information flow for Mission Support Group and Squadrons.

Monitored ongoing operation of client systems to ensure hardware and software while providing Level II / III trouble calls support.

Interviewed users to collect data about problems and led users through key diagnostic processes to determine problem source.

Performed system software control and security program support, along with developing new and / or modifying effective procedures for the operation of software passwords and user privileges, and identifying and reporting varied security breaches.

Led interface and reporting to site Operations Manager, Program Manager, and Customer Management, including directly interfacing among senior site-level military leaders, as well as training, mentoring, evaluating, and leading technical employees.

Provided client support of automated data processing and network management, and repair of secret and unclassified networks.

Troubleshot, disassembled, and repaired 43 workstations to enhance network connectivity by 25%, along with administering Information Systems custom remote management tool and using open-source technologies to perform remote management tasks.

Served as an Information Assurance Officer for 400+ personnel while receiving training and certification for DoD baseline requirements at IA Management Level I and completing training according to Air Force IA Certification Implementation Plan.

Played a vital role in supporting Commander, Vice Commander, and Executive Staff with Information Systems Management by scheduling, advising, and providing technical assistance to computer system users on a wide variety of hardware and software.

Provided Information Systems Management support to 24 staff agencies, along with training newly assigned personnel, guiding users on procedures when requesting hardware and software, and analyzing and customizing needs per mission requirements.

Rebuilt outdated certification and accreditation package for 20 workstations, accurately reported and mapped locations ensuring all emission security requirements were followed, and updated the Air Combat Command Action Officer Handbook web page.

Monitored all incoming and outgoing general correspondence and Defense Message System (DMS) messages.

Led technical and Information Systems Management support for Division Chief, Deputy Chief, Branch Chiefs, and 22 Officers, including providing support for LAN (Local Area Network), performing initial system diagnostics, and correcting system anomalies.

Seamlessly troubleshot, installed, configured, and maintained diverse small computer hardware, software and peripherals.

Assisted Chief IT with software upgrades, virus scans, e-mail profiles, and unclassified and classified LAN accounts establishment.

EDUCATION, LICENSES AND CERTIFICATIONS

COMMUNITY COLLEGE OF THE AIR FORCE

Strayer University

Extensive Information Systems Coursework

CASP 002 CE (2015) • MCSA 2012 (2015); MCP Certified (2013 )• Security+ Training (Global Knowledge, 2010) • Security+ CE (2015) • MCITP Training (2010) • HBSS Cert (40 Hours Training; 2015) • Client System Administrator Journeyman (2005) • Workgroup Management Course (2003) • A+ Training (2003) • Information Management/Client System Administrator (CSA) Apprentice (2001)

Operating Systems

Windows 2007 / 2003 / 2000 • Windows XP / NT

Software/Hardware

Remedy • Network Cards • Microsoft Exchange Server 2003/07/10 • DOS • Remote Desktop • Norton / McAfee Antivirus • Symantec Ghost • Active Directory • Active Roles Server • SMS • SCCM •ACAS • Nexus • HBSS • Patch Management • Hardware Maintenance • Symantec NetBackup’s • VMWare • ADFS • Blue Coat Reporter

Network Protocols

TCP / IP • WINS • DNS • SMTP • Ethernet • VOIP • WAN • SAN • HTML

Systems Administration Applications

SharePoint • VMware vSphere Client • Backup Exec 12.5 • Remedy • MS Exchange 2003/2008/2010 • Active Directory • Quest – Active Roles Server • Blue Coat Reporter • HBSS • AtHoc • MS SCCM • Open View

HONORS AND AWARDS

AIRMAN LEADERSHIP SCHOOL “NCO OF THE QUARTER” 2007 ● ACC/CSAA “NCO OF THE QUARTER” 2006● ACC/XPX “AIRMAN OF THE QUARTER”/ “INFORMATION MANAGER OF THE YEAR” 2003

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