Manager Operations

Kevin L. Woods

(***) ***–**** • **********@*****.*** Raleigh, NC 27616

SUMMARY OF QUALIFICATIONS

Senior Operations Manager offering over 20 years of experience derived through industry and service in the United States Army. Possesses broad based knowledge and practical application of both management, Operations, Logistics, Quality Assurance, Project Management, and Human Resource Management. Experienced organizational leader; served as a First Sergeant (Senior Operations Manager) and managed a staff of 100-300 employees. Subject matter expert in management. Directed all operations within the company, managing over $7M+ in equipment assets without zero loss. Proven ability to improve processes and streamline operations; provides excellence customer service and communication skills with diverse populations. Areas of expertise:

Operations Management Quality Control Policy Implementation

Strategic Planning Training and Development Microsoft Office Suite

Team Development Risk Management Crisis Communication

Organizational Leadership Staffing Time Management

Forecasting Best Practices Documentation

Management Systems Project Management Personnel Supervision

EDUCATION

(MBA) in General Management – Trident University International, Cypress, CA (Exp. 2018)

(BA) Bachelors of Arts in Social Science – Thomas Edison State College, Trenton, NJ (2011)

(AA) Associates in General Studies – Central Texas College, Killeen, TX (2002)

PROFESSIONAL EXPERIENCE

Security Officer Nov 2015 – Sep 2016

Whelan Security, Austin, TX

Patrolled over 1000 miles and conducted 144 site checks weekly for the city of Austin Water Department; greatly enhanced security in the city; trained 3 security officers on aspects on security.

Sales Agent Sep 2015 – Oct 2015

Family Heritage, Killeen, TX

Provided supplemental insurance policies to 3 clients worth $200K within the state of Texas; educated families on cancer, heart, stroke, catastrophic illness, and accident and life insurance policies.

Operations Manager Apr 2014 – Jul 2015

U.S. Army, Fort Hood, TX

Assisted in the planning, coordination and execution of Army Chief of Staff Soldier 2020 Gender Neutral study, consisting of 200 personnel; received raving reviews from higher.

Supervised the brigade's Emergency Deployment Readiness Exercise; oversaw two battalion level exercises each involving over 65 vehicles and 1000 personnel.

Assisted in the brigade readiness of the Severe Weather Reaction Force 2500; ensured the certification and direct training of 130 Soldiers supporting the Severe Weather Reaction Force mission.

Senior Operations Manager Sep 2012 – Mar 2014

U.S. Army, Fort Hood, TX

Provided superb tracking of 1221 missions for the organization; resulted in the clearance of 98, 032 km in an austere area, and the completion of 17 construction projects.

Supervised the Operations Center of 10 personnel that provided oversight of over 800 members in the organization in a remote area; greatly enhanced the operations of the unit.

Managed the daily operations of an organization of over 800 personnel; ensured that all tasks were met to standard.

Assisted in the planning and coordination of 3 inspections from higher; resulted in laudatory comments from superiors.

Senior Operations Manager Jan 2012 – Sep 2012

U.S. Army, Fort Hood, TX

Developed and implemented a plan that exceeded Army medical standards; increased the company’s deployment status by 30%.

Ensured that personnel maintained 100% accountability of their equipment valued over $7M.

Managed a company of over 100 personnel; instilled a sense of pride in every person.

Senior Operations Manager Nov 2009 – Dec 2011

U.S. Army, Ft. Leonard Wood, MO

Streamlined outdated systems, and increased readiness by 24%; received commendable ratings for all internal and external inspections.

Displayed outstanding leadership skills by coaching and mentoring 30 subordinates to be proficient in their jobs.

Senior Operations Manager May 2007 – Oct 2009

U.S. Army, Fort Lewis, WA

Managed the training and movement of over 2500 personnel to an austere environment; commended by the CEO for an outstanding job.

Coordinated all actions of over 1000 civilian, contractors, Soldiers, Airmen, as the Command Senior Operations Manager for the Special Olympics of Washington in 2007; led to a very successful event.

Selected over 17 personnel to serve as the organizations Operation Manager; consistently received accolades from superiors.

Senior Manager Apr 2005 – Apr 2007

U.S. Army, Fort Lewis, WA

Planned and executed over 200 missions in an austere environment; enhanced the freedom of travel for civilians.

Displayed outstanding leadership; achieved a 96% operational rate for four consecutive quarters.

Inspired personnel to better themselves; mentored 10 personnel for promotion, and mentored two personnel to win, Soldier of the Quarter.

TRAINING / CERTIFICATIONS

Executive Leadership and Development Course, Fort Leonard Wood, MO 2010

First Sergeant Course, Fort Leonard Wood, MO 2010

Senior Leaders Course, Fort Leonard Wood, Mo 2005

Equal Opportunity Leaders Course, Fort Leonard Wood, MO 2003

Drill Sergeant School, Fort Leonard Wood, MO 2002

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