Andrew W Garza

***** ******* **** *****

Fort Worth, TX 76177

512-***-**** - ac0gv2@r.postjobfree.com

SUMMARY

Talented IT technical lead with fifteen (15) years of experience in web, networking and communication technical support with a major emphasis on Microsoft Exchange environments. All fifteen years has been spent in support of 24x7, high intensity environments, from the global customers of Microsoft Office 365- dedicated, ITAR, and vNext, to service as member of the Armed Forces in support of the Global War or Terror. Continued focus on solving a wide variety of problems from systems architecture to end user issues while simultaneously training and coaching peers and subordinates to increase overall team value.

SKILLS

OS: Windows 10 - XP, Windows Server 2012 -2003, UNIX- Sun/Solaris

Languages: Power Shell, Visual Basic, VBA, Java, C++, SQL, C#

Web: JavaScript, VB Script, DHTML, CSS, XTML

Administrator: MS Exchange 2016 -2007, MS Office Communicator - Lync, MS SharePoint 2010- 2007, MS Active Directory

CERTIFICATIONS

Microsoft MCDST - 70-271, 70-272

CLEARANCE:

DOD SECRET (Dec 2004)

DOD Top Secret (Dec 2004)

Personal Trust Position (Mar 2012)

EXPERIENCE

Microsoft Corporation, Redmond WA/ Irving, Tx 02/12 to 05/17

Office 365 –dedicated / ITAR/ vNext Technical Lead

Assisted customers with on-boarding migrations to the Office 365 software as a service (SAAS).

Assisted in the development of eDiscovery, data export, and search and destroy automation for Exchange email systems.

Performed as Technical Lead for Exchange Technical Support for a multi- customer environment with occupancy of over 6 million seats.

Developed and maintained an automation library to dramatically decrease time-to-resolution and cost-per-incident.

Authored and published technical articles and processes after conducting development through documentation life cycle.

Part of on-call roster for 24x7 technical support and collaboration with global support resources.

People Admin, Austin TX 12/11 to 02/12

Product Support Specialist

Performed HTML, SQL, and PeopleAdmin proprietary software support for end users and IT professionals.

Left position for opportunity offered by Microsoft.

Harte Hanks - Microsoft Vendor, Austin TX 01/10 to 12/11

BPOS-D/F Tier 2 Technical Support

Performed Exchange, Office Communicator, Lync, SharePoint Administrator Level Technical Support for a multi- customer environment with occupancy of over 1 million seats.

Unanimous nomination from management for HDI Analyst of the Year.

Developed advanced Power Shell Scripting for bulk and environment wide operations modifying Exchange and Active Directory configuration.

Supported Exchange 2007 to Exchange 2010 migrations for tens of thousands of users.

Performed higher tier troubleshooting in a multi-project environment with an emphasis on customer satisfaction and meeting SLA requirements.

Coached and trained other support agents, and developed technical documentation for the same purpose.

United States Army, Fort Hood TX/ Baghdad, Iraq 03/04 to 08/09

Military Intelligence Systems Integrator -Sergeant

Maintained and employed a diverse and organic set of Military Intelligence computers, networks, and equipment for Multi-National Division – Baghdad Headquarters and 4th Infantry Division Headquarters.

Third shift manager for 24-hour operations.

Acted as LAN Administrator for four (4) separate Department of Defense Networks in Windows and Unix operating systems.

Active Directory administrator for over 1000 users and 100 OUs.

Managed MS Exchange 2007 server and MS Outlook 2003 and 2007 installations.

Responsible for installing and maintaining anti-virus and anti-malware software and definitions.

Performed desk-side and phone technical support for a wide variety of users, civilian and military.

Prepared and maintained knowledge management, training, and SOP documents (using MS PowerPoint, Word and Visio), that were adopted by organizations throughout the Multi-National Division.

Responsible for life cycle implementation upgrade from MS Office 2003 to MS Office 2007 for over 300 desktop and laptop workstations.

Eureka e-Solutions, Austin TX 05/00 to 11/01

Automated Quality Assurance Engineer

Developed and implemented automated web-based testing for commercial web sites.

Designed and developed an automated testing user-interface in VB for testers without programming experience.

Trained testers who lacked programming knowledge to use automated testing software.

Worked on usability and functionality testing teams to develop and execute quality assurance test cases.

Documented software deficiencies and procedures to replicate faults .

Collaborated with developers to improve documented defects.

Work independently for clients at remote sites, ex: PCOrder.com.

Gave presentations on the benefits of automated testing to prospective clients.

MIT Computer Imaging Lab, Cambridge MA 09/99 to 05/00

Research Assistant

Used CGI programs to repair and modify computer images for rapid prototyping and imaging research

Worked with rapid prototyping and three-dimensional printing technology.

EDUCATION

Franklin University Columbus, OH. B. S Computer Science Systems (on-going, senior standing).

Fort Huachuca US Army Intelligence Center, Fort Huachuca, AZ - Systems Integrator and Maintainer Training- Distinguished Honor Graduate

Massachusetts Institute of Technology (MIT), Cambridge, MA Computer Engineering 2 yrs towards B.S

Contact this candidate