Michael Sherman

IT Support Specialist

Brooklyn, NY • 917-***-**** • E-MAIL ac0gu4@r.postjobfree.com • www.linkedin.com/in/sherman-michael

SKILLS

Languages: HTML, PHP, CSS, JQuery, XHTML, XML, JavaScript, SQL, Java, ASP

Platforms & Hardware: Windows 7 - 10, Mac OS, Linux, Citrix, PC, Laptop, Telephony Systems, Printers

Software: Microsoft Office Suite (Excel, Word, Outlook, OneNote, Access), Adobe Suite, VMware Software, Salesforce, Anti-Virus and Spyware applications, Google Apps, Remote Desktop

General: Desktop Support, Troubleshooting, Customer Service, IT Security, Technical Support, Networking, SEO, Web Development, Mobile Device Support, User Training / Support, Help Desk Support

EXPERIENCE

Desktop Support / IT Help Desk, Ad Council, New York, NY Aug 2016 - Oct 2016

●Enterprise deployment of Office 365 utilizing Remote Desktop and on-site software installation.

●Handled help desk support tickets for a variety of hardware and software issues.

●Company-wide deployment of new hardware, including new laptops, docking stations and monitors.

●Applied updates, installed necessary drivers, and transferred user’s files and software to new laptops.

●Managed Microsoft Office 365 and plugins, printer support, networking, desktop performance issues.

●Used Remote Desktop to assist users with troubleshooting and training for new software.

Messenger Courier, Champion Courier, New York, NY Feb 2015 - Aug 2016

●Delivered food and parcels to customers all through Manhattan, Brooklyn, and Queens.

●Retained a 5-star rating from customers due to efficient delivery and positive customer service.

●Handled customer support for issues including wrong address, custom orders, and estimated delivery.

Web Developer / SEO, Sherman SEO, New York, NY Jan 2011 - Current

●Freelance contractor for SEO, SEM, graphic design, web development, and social media marketing.

●Manage websites to improve the potential for analytic growth in niche markets.

●Advising clients on setup, implementations of systems, and web hosting solutions.

●Created a website for local Brooklyn store “Bushwick Bike Shop” to grow the customer base.

IT Support Analyst, Aztil Air Conditioning West Palm Beach, FL Jan 2006 - Dec 2011

●Deployed new desktop computers for all employees pre-installed with new CRM Software.

●Planned equipment and staging process for new hardware installations.

●Resolved hardware and software issues for sales and customer service equipment.

●Worked with CCTV surveillance camera installation, repair, and software installation.

●Installed dedicated servers for recording CCTV Footage and monitors for live monitoring.

Web Developer / Owner, Myspace-Help.com, Fort Lauderdale, FL Oct 2006 - Nov 2011

●Developed hub for Myspace customization scripts, including custom HTML and CSS code snippets.

●Used Google Apps, SEO, and Social Media to grow Google PR 6, 25k visitors daily.

●Generated over 5K monthly threw advertising, working with Google AdSense, Valueclick, and more.

●Performed Cross-Browser troubleshooting to prevent issues with design and scripts.

●Researched and developed keyword SEO strategies to maintain top google rankings.

Lead SEO Manager / Web Developer, Boasting Biz, Fort Lauderdale, FL Feb 2008 - Jan 2010

●Lead Search Engine Optimization for a local digital marketing agency.

●Created monthly reports on related analytics. Assisted front-end engineers with PHP and CSS.

●Coordinated Multiple Websites for SEO placement. Created large gains in visitors and customer base.

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