Manager Customer Service

Edward (Ned) Beaulieu

** **** ***** ******, #*, Keyport, NJ 07735: Home phone: 732-***-**** / Cell phone: 480-***-**** / Email: **************@*********.***

Successful manager with over 15 years of experience in production, warehouse, allocation, operations, logistics, purchasing and team development

SUMMARY of QUALIFICATIONS

Excellent communication, interpersonal and negotiation skills facilitate successful interaction with clients from diverse ages, cultures and professions.

Constantly provide superior customer service, focused on establishing trust with clientele and promoting repeat business.

Self-starter with ability to multitask. Exceptional organizational and administration skills.

Bilingual

Continually recognized with promotions of increasing responsibility for outstanding work ethic.

Establish and sustain wide-range contact list of nationwide business professionals.

PROFESSIONAL EXPERIENCE

1 Source Video, Hazlet, NJ 2008-Present

Warehouse/Logistics Supervisor

Handle established/new accounts and all new sales orders and manufacturing documents for US, Canada, Mexico and South America export via UPS, FedEx and DHL.

Prepare price quotations, government tariff and harmonized codes and to advise on delivery and order specifications.

Manage all processes and functions within a busy warehouse including proper and timely filling and delivery of each order, resolve collections problems and account discrepancies.

Liaison with all facets of corporate and subsidiary operations including warehouse, distributorship and manufacturing.

Coordinate racking and storing, ensuring stock levels are managed and controlled effectively by using automated computer systems to monitor stock.

Schedule employees and ensuring compliance with all Health and Safety regulations. Also responsible for disciplinary and grievance procedures.

Leading, motivating, training and developing staff.

Making sure all freight receipts and deliveries are carried out in time.

Oversee rate negotiations, breakage, returns and inventory control.

Receive bills of lading and resolve discrepancies with original orders.

P & H Group, Scottsdale, AZ 2005-2008

Account Manager

Traveled nationally (44 States) to market products and service accounts in the automotive, motor sport and recreational vehicle industry.

Recognized for ability to develop and maintain strong customer relationships based on service, support and follow-through.

Excelled in uncovering customer needs, providing solutions, handling objections and closing sales.

Generated the highest volume of new accounts company-wide and was recognized by CEO and Partners of company.

Outstanding success in building and maintaining relationships with key corporate decision-makers, establishing large volume, high profit accounts with excellent levels of retention and loyalty.

Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.

Trained and certified new account personnel.

CNA National, Scottsdale, AZ 1993-2005

Company Services Manager

Oversee warranty allocations for Harley-Davidson, nationally, international and monitor monthly performance reports.

Maintain inventory, logistics, purchasing and procurement of production and supplies.

Warehouse management in shipping/receiving, inventory, deliveries, taking phone orders, making packages to ship out via UPS, Federal Express and DHL. Responsible for opening and closing storeroom on time, and placing orders for materials needed within corporation.

Build and foster proactive workplace environment conductive to highest levels of employment participation.

Work closely with Executive, Marketing and Sales personnel on forecasting of future products.

Oversee inventory management, vendor mailing program coordination and product tracking maintenance through UPS and Federal Express.

Export/Import logistics, liaison with shipping companies both domestic and international, consulted with foreign and domestic custom agencies to resolve any delay issues.

Examine operational procedures and develop initiatives that reduce cost and streamline processes.

Worked closely with Trade Show managers to develop regional and national trade show strategy and execution plan.

Genetrix, Scottsdale, AZ 1991-1993

Team Leader Genetic Counselor

Successfully direct all aspects of Genetrix patient specimens including results to numerous physicians, nurses, medical staff, as well as patients.

Perform and assist extensive genetic research on human specimens.

Work closely with physicians and patients on forecasting diagnostic results.

Network with various medical professionals and establish contacts by regularly attending conferences to discuss new procedures in genetic research.

US Postal Services, Mesa, AZ 1989-1991

TE Mail Route Carrier

Case and distribution of mail to local merchants and customers.

Daily removals of mail from various drop off boxes.

Daily pickups, closures of secondary mailing facilities and retrieval of Red and Green labeled certified mail.

EDUCATION

Bachelor of Science, (minor in Sociology), Arizona State University, 3.25 GPA

Firefighter I & II, Monmouth County Fire Academy (2007)

Hazmat: Awareness/Operations, Monmouth County Fire Academy (2007)

ICS: 100, 200, 300, 400 & 700, Monmouth County Fire Academy (2007)

Confined Space Awareness/Operations, Monmouth County Fire Academy (2007)

AWARDS and RECOGNITIONS

“Team Leader of the Year” Award, 1992

“League of Merit” Award, 1999 and 2004

Medal Citation: “Firefighter of the Year”, (2007)

Medal Citation: (2) Superstorm Sandy, (2012)

COMPUTER SKILLS

Proficient in Microsoft Word/ Excel/ Power Point/Outlook/ Windows XP, MAC, ACT, ACCTivate, Internet Savvy

KEYWORDS

Production Manager, Merchandise Manager, Sales, Team Leader, Bilingual, Inventory Control, Customer Loyalty, and Services

OTHER PERSONAL INTERESTS

Volunteer Firefighter in Hazlet Township, New Jersey (2007-Present)

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