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Customer Service Equipment

Location:
Washington, DC
Salary:
N/A
Posted:
May 23, 2017

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Resume:

MARTINUS A. SYKES

PO Box **** Waldorf, Md. *****

Direct 301-***-****

ac0gm8@r.postjobfree.com:ac0gm8@r.postjobfree.com

Over 28 years of extensive knowledge in Network Systems Communications. Highly skilled with the ability to multitask in a fast paced environment. Reliable and capable of making decisions quickly. I have effective communication skills that allow me to explain system usage for users. One who pays attention detail, accurate, and grasps new skills quickly.

Summary of Skills:

●CPR certified, Safety and service protection team

●Communication service tech

● Wireless and fiber optics connector and cable splicing testing with laser and OTDR

●Outside plant cabling

●Continuity testing

●Power connections

●Compression connecting quality checks on General Assembly cabling wiring equipment connections inside and outside plant

●Electrical power systems installing

●Bays, cable racks

●Power BDFB, FT200, Bnode & BBT units etc.

●Run & connect cables

●Labeling

●MOP's quality checks

●Execute plans & team leader

●Gave customers information

●Provide customer walk-throughs

●Train new employees on various telecom equipment and systems

●Perform maintenance clean up

●Kept records and visual report documents

●Experienced in handling complex communication network

●Skilled in installing and repairing high speed internet

●Physically fit to lift weight, climb ladders, and work in cramped spaces

●Extensive knowledge of the types of wires and cables used in communication network

●Excellent oral and written communication skills

●Familiar with OSHA, ESC, and NEC

●Warehousing: shiping, receiving,deliveries, stocking, inventory, ordering tool and equipment

Professional Work Experience:

Network Systems Communication Technician

Company: AT&T, Lucent, Alcatel-Lucent . Date: 1/88-5/15

●Analyzing and troubleshooting technical problems

●Reviewing and discussing service order requirements and equipment request with supervisor and customers

●Installing, maintaining, and repairing telecommunication systems for residential and commercial clients

●Reviewing and interpreting facility orders, network design orders, and circuit layout orders

●Conducting routine inspection on devices to identify it they need to be changed

●Testing and checking equipment

●Repairing communication tower

●Addressing company's and customers' needs as per established procedures

●Repaired cut cables of all sizes

●Worked with telecom color-coded wires and cables

●Read and interpreted customer service orders and repair tickets

●Connected wires and cables to terminals

●Reconnected communication services for customers

●Completed necessary paperwork with each work order

●Performed service calls in a timely manner

●Cleaned, maintained, and stocked vehicles and equipment

●Maintained installation and repair tools and equipment

●Manipulated connectors, wire, and fasteners and adjusted noise levels

Education And Certifications:

Replace with actual school information and on the job training.

1988 Certificate Lightguide Splicing, Field mountable Connector, Multimode/Single Mode

1989 Certificate Fiber Optic Installation and Splicing For the Technician

1989 Certificate, Loop Distribution Of Optical Fiber

1989 Certificate, Work Area Protection and Underground Safety

1997 Certificate, Basic job Specifications and Drawings

1998 Certificate, ES5400 5ESS(R)-2000 Switch Equipment Installation and Verification

References:

On request.



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