Georgette Latrice Temple

925-***-****

Objective: To have a successful career with a growing company, utilizing my professional skills.

Skills:

Ability to convey important information correctly and effectively.

Ability to work independently and well with others.

Excellent communications skills.

Microsoft Office, Excel and Data Entry

Experience:

First Transit: 05/2013- Current

RS/Dispatcher: Conduct on the scene accident investigations and assist operators in preparing accident reports. Observing operators on the road. Correcting safety problems and documenting violations. Driver, cover routes as needed. Providing passengers with door to door assistance. Assist in dispatching, prepare daily route schedules. Relay trip tickets, messages and information to or from operators and dispatch central office using telephones or two-way radios.

Advance America: 08/2011-03/2013

Center Manager: Maintain center daily, weekly and monthly profits. Ensure procedures outlining opening, closing, banking, collections, audits, marketing and all loss prevention procedures are followed daily. Provide loans to new and existing customers accurately and in a timely manner. Lead team in providing excellent customer service. Ensure collecting past due, nsf and write off accounts. Maintain on going marketing to strategy that would help center growth. Recommend and sell products/services to meet customer’s needs.

Wells Fargo: 01/2009-08/2011

CSR: Call center online customer service representative, assisting with new, existing and fraud accounts. Assisting customers with questions regarding monthly fee charges, transactions associated with their checking, savings, bill pay and fraud cases. Recommend and sell products/services to meet customer’s needs. Trouble shooting; provide online access and password reset.

SBC/AT&T: 9/2003-12/2008

Lead CSSR: Call center Telephony/Online customer representative, assisting new and existing customers. Providing customers with landline and voice mail services for residential/business accounts. Assist with billing, collections and process payments. Assist customers with online access to their mailbox and landline product by providing password reset online logins. Assist closely with trainer, with new hire classes and new products/services.