Customer Service Manager
Resume:
Kristina Stakes
**** ********* *****, *******, ***** 75088
**********@*****.***
Professional Summary
I am a highly motivated, responsible, and company oriented experienced manager with 20 years of manufacturing experience in fabrication of steel and sheet metal products as well as electronic PCB boards. I have a proven ability to meet deadlines effectively, organize employees, increase productivity and an excellent track record of increasing company profits. Known for leading by example, I am dedicated, very organized and detail oriented with a strong work ethic. I am seeking a position in an industry where I can bring immediate value and strengths to the company as well as develop my skills further. I am looking to find my last place of employment.
PROFESSIONAL EXPERIENCE
Minnow-Saver, Forney, Texas November 2015 – Present
General Manager, Sales and Marketing
Emphasis on bringing former Commerce Welding customers back to the new ownership.
New business development, sales and writing orders for manufacturing.
Scheduling of the builds and processes.
Work closely with the owner to insure the quality and previous standards of the products.
Ensure that production meets all quality control standards.
Maintain safety during production through training of production employees.
Control costs and increase profit margins.
Quote products and create costs for retail and wholesale pricing.
Central Metal Service, Garland, Texas March 2015 – November 2015
Purchasing and Sales
Business development for a new company from California.
Set up new accounts and negotiated terms and pricing with vendors.
Negotiated lowest pricing available for highest quality materials.
Purchased all materials for production of work orders and wrote job work order packets for the fabrication shop.
Negotiated pricing for services and maintenance.
Garland Service Company, Garland, Texas December 2013 – December 2014
Account Manager/Sales
Quoted and entered jobs for production and provided customer service.
Maintained and established customer account portfolio and developed new business.
Read and approved manufacturing prints and processes for manufacturing work orders going to production.
Outsourced business to sub-contractors at times to help improve our capabilities and profit in manufacturing as well as sourced additional vendors with reduced pricing.
IntraPack Industries, Dallas, Texas October 2012 – July 2013
Inventory Control-Quality Control-Front Office Support
Kitted hardware for customer orders, received materials, cycle counted inventory, created requisitions for materials needed and performed data entry for materials moving through inventory.
Created a quality control department including quality logs, procedures and standards.
Isolated defective parts for review and final disposition including scrapping or reworking of parts.
Responsible for final inspection and pictures of products ready for shipping.
Other duties included support to the front office such as issuing paperwork, helping with production scheduling, purchasing, scheduling inbound deliveries and any other light duties needed.
Commerce Welding and Manufacturing Company, Inc., Dallas Texas March 1999 - March 2012
Vice President and General Manager
Duties included production management, customer service, purchasing, quoting, scheduling, document control and some accounting such as taxes, payroll, payables and receivables.
Assigned duties to shop including assigning machines to employees and setting time frame for job completion. Kept shop running smoothly by utilizing cost effective processes.
Customer service duties included handling all customer relations dealing with all quality issues, product issues, delivery dates as well as any other customer relations.
Purchasing – Sole buyer for all material and tooling bought for company and for customer orders per bill of materials.
Quoting – In charge of all quotes that came to the company. Quoting included negotiating the best price for materials such as metal, hardware and tooling used for customer products. Negotiated the best price for inbound supply shipments using common freight carriers.
Scheduling duties included working with customers regarding early, on time and late deliveries. Kept customers aware of late deliveries due to reasons such as vendor backorders.
Document control duties included reading and understanding customers' blueprints and drawings. Ensured that production had latest revisions as well as a good understanding of all drawing notes and materials.
Manually programmed all parts to be manufactured on Strippit FC1000 and FC1250 Turret Punch Press using G codes. Knowledge of bend deductions, flat patterns, tooling and some machine repairs.
EDUCATION
ATI (American Trades Institute) Dallas, Texas
Art Institute of Dallas, Dallas, Texas
GPA: 3.73 Associates in Computer Aided Drafting and Design with Honors
Skills: Word, Excel, basic AutoCad, Solidworks, ACT, SAGE100, Peachtree, QuickBooks, DBA, Microsoft AX
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