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Technical Support Customer Service

Location:
Holbrook, NY, 11741
Posted:
May 23, 2017

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Resume:

Arthur C. Hummler Jr.

718-***-****

ac0gbp@r.postjobfree.com

http://ahummler.github.io/Portf

olio/index.html

EXPERIENCE

Valley Stream Beverage Center S elf Employed

MAY 2011 - PRESENT

Part-Owner:

● Started company from ground up, to 6 million in revenue a year Sales Manager:

● Help build and cultivate business relationships with customers Network Admin:

● Setup internet and developed website

New York Code & Design Academy, N ew York, NY J unior Full Stack Web Designer

AUGUST - NOVEMBER 2015

● Full-time 12 week course in full stack web development designing and building web applications

● Front-end: JavaScript, HTML, CSS, ReactJS, AJAX, Bootstrap, SASS/Bourbon, Wireframing

● Back-end: Ruby, Rails, Sinatra, PostgreSQL, APIs

● Project Management: Git, GitHub

Cablevision TSG, M elville,NY O ptimum Voice Escalations Group- Technical Support Representative

MAY 2005 - APRIL 2014

● Provided technical support to assist consumers with internet and VOIP communication problems;

● Interacted with customers to provide and process information in response to inquiries, concerns,and requests about products and services

● Trained fellow technicians and new hires to improve skills and maximize services provided; and

● Identified and escalated priority issues based on client specifications. SKILLS

Exceptional customer service

Outstanding communication

skills

Critical Thinker

Problem-Solver

Fast Learner

AWARDS

CCNA,NETWORK+, A+,

MCDST, GOOGLE ANALYTICS

CCNA (R&S)

CCNA (Security)

EDUCATION

University of North

Carolina, G reensboro,

NC

1995

Bachelor of Science

Investec Ernst & Company, L ong Island, NY A ccount Executive

● Opened and serviced accounts for private client groups

● Managed risk tolerant capital in all sectors of market

● Trained staff to conduct cold calls.



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