Tina R. Chandler, PMP, ITIL https://www.linkedin.com/in/tinarchandlerpmp/

** ****** *****, ********, ** 20165 571-***-**** ac0gbd@r.postjobfree.com

Manager – Project Management Office / Sr. Program Manager

Strategic Asset Management / Software Development / SDLC / Agile Methodology / RUP / Budget Controls VRM / CRM / Metrics / Risk Management / KPI / Root-Cause Analysis / Resource Management / Implementations / Continuous Process Improvement / Global Teams / Data Base Management / Technology

Certified Project Management Professional with proven experience, leading high performance teams in dynamic and evolving healthcare, financial services and internet marketing sectors. Delivers high ROIs on key assets such as team members, financial resources and production capabilities. Managed global teams to 30 and project budgets to $1.5M. Can contribute immediately by:

Leading intricate projects to on-time and under budget completion

Ensuring accurate implementations of client-driven solutions

Building strong relationships and cooperation among internal and external stakeholders

Leveraging new technologies to help companies maintain a strong competitive advantage

Excellent problem-solving skills with the ability to lead and motivate global and highly diverse teams. Completed post-graduate Project Management Courses at the Keller Graduate School of Management. Earned a Bachelor of Science in Management Studies from University of Maryland, University College. Certified in ITIL Foundation v3 from Beyond 20. Holds an MS Project Orange Belt.

Selected Accomplishments

Improved desktop-management software support program. Fannie Mae’s Desktop Packaging process was unorganized, difficult to monitor and follow-up on. Identified areas needing improvement. Initiated project to clean up operation, resolving backlog delinquencies and tweaking use of SharePoint to monitor key elements. Cut delinquent backlog 48%. Reduced request-to-delivery time 22% over one-year period.

Formalized complete product development process, CareFusion, new software startup lacked established project management methodology. Tasked to develop a complete Systems Development Life Cycle (SDLC) and PM Deliverables. Worked across the company on buy-in and implementation of all templates and processes. Drove adoption of the process throughout the enterprise.

Reduced SDLC deliverables and SDLC complexity. Fannie Mae had rigorous SDLC requirements for deliverables and phase gate reviews. Hired to coach enterprise-wide project managers through the SDLC process, requirements and most frequently experienced pit falls. Increased phase gate pass rate on first review 8%. Was eventually able to cut SDLC complexity 34% and reduce time-to-market 27%.

Managed successful re-launch of worldwide web site. AOL – Time Warner looked to reestablish AOL.com website. Retained as lead project manager to develop and implement the program. Coordinated efforts of worldwide teams. Provided timely reports on project’s progress to all internal and external stakeholders. Executed go-live launch with no system disruptions or down time.

Career History

Sr. Project Manager, FANNIE MAE, 2016-Present. Responsible for the end-to-end Desktop Packaging process. Developed metrics for Desktop Packaging such as number of requests, deployments and time-to-market.

Quality Management Tech III, FANNIE MAE, 2014-2016. Supported the Project Quality Office, coaching teams executing complex software-development projects. Created SDLC and PM support materials.

Sr. Program Manager – PQO Coach, Kavaliro, Assigned to FANNIE MAE, 2013-2014. Collaborated with project teams, teaching project management and SDLC practices. Ran independent quality metrics assessments.

Sr. Program Manager, CareFusion, 2008-2012. Recruited to establish a PMO for the R&D Division. Implemented time reporting system, ensuring accurate allocation of costs and resources. Managed project teams, using AGILE methodology for development and QA resourcing of global workforce in India and Europe.

Technical Project Manager, FREDDIE MAC, 2004. Led major projects for software development/deployment. Held single-point accountability for full project development life cycle, including resource and budget accountability.

Earlier: Increasing Project Management responsibilities for Delphinus Engineering, Aether Systems, Inc., Value Options, Inc. AOL.com and the Maxim Group.

Membership in: PMI Washington, DC Chapter. ALN (Agile Leadership Network), Washington, DC Chapter. Women in Technology (WIT) mentor. Alpha Sigma Lambda (National Honor Society for Academic Excellence) – Tau Chapter.