Thomas C. Duncan

**** *** ****** 216-***-****

Brooklyn, OH 44144 ac0gaz@r.postjobfree.com

OBJECTIVE: Seeking a full-time permanent position in the Information Technology field where my 10 years of knowledge in level two desktop support can help a company maintain the quality of their Information Technology department and equipment.

EDUCATION

Cuyahoga Community College Parma Heights, OH 2009-2013

Cleveland State University Cleveland, OH 2013-2017

Bachelor of Business Administration Information Systems GPA 3.19

RELEVANT COURSEWORK

IST 203 Software Tools

IST 211 Fundamentals of System Development

IST 311 Advanced Programming of Business Systems

IST 341 Management of Business Network

BUSINESS EXPERIENCE

Pomeroy/Cleveland Clinic 2014-2017

Site Coordinator

Site Coordinator of the Lifecycle Project at the Cleveland Clinic. Set up of computers for the install team on second shift. Troubleshooting of computer hardware, software, network connectivity, e-mail troubleshooting and printing issues. Troubleshooting of data transfer from old computer to new computer.

Intellinet Corporation 2013-2014

Desktop Administrator

Second level of support for Applied Industrial Technologies. Configuration of all company computers. Troubleshooting of hardware and software, Outlook support, cell phone e-mail troubleshooting, printer support. Remote support of user's nationwide.

Implementation of documentation of how to configure computers

Solved issue with JP Morgan CD’s not being able to play on computers

Imaged 85 computers for new building in two days

The Home Lending Source 2011-2012

IT Technician

Support of all of the company’s computer hardware and software. Network troubleshooting, printer troubleshooting, phone support, Outlook support and cell phone support. Remote support of computers in several cities on east coast.

Implementation of anti-virus software on all company computers

Suggested and used Norton Ghost for the imaging of 35 computers for new office. Saving company several hours of overtime to get computers ready for deployment.

Deletion all old accounts on Outlook Exchange server and freed up over 50 licenses for company. Saving company from buying new licenses for their e-mail.

Developed new process for inventory of all company computer equipment.

Advance Technology Systems/Henkel, Westlake, OH 2007-2011

Deskside Support Representative

Second level of support for the Henkel Corporation. Configuration of all company computers. Troubleshooting of hardware and software, PBX support, Lotus Notes support, Blackberry troubleshooting, printer support, video conferencing support. Remote support of user's nationwide.

Installed Lotus Notes on MAC after user had problems with e-mail.

Configured UPS World Ship software for computer in Louisville, KY after having issues with software.

Had a 95% rating on all SLA's (average for company was 85%)Sole contact for all sales employees nationwide.

Saved company thousands with implementation of spreadsheet for computer inventory

COMPUTER SKILLS

Windows 7, Windows 10, Active Directory, Microsoft Office suite 2010 & 2013, C#

A+ IT Technician, Microsoft Certified Professional