Customer Service Manager

OMAR PROENZA

917-***-**** ********@******.***

SENIOR-LEVEL WAREHOUSE & LOGISTICS MANAGER

Inventory Control Receiving/Distribution Logistics Top performing distribution center leader who plans, coordinates, and orchestrates the distribution and storage of materials and products. Critical thinker that leads by example to empower teams to improve across all operational areas. Expertise in maintaining and documenting inventory and freight for international distribution center with more than 280 stores. Expert at supervising and delegating logistics for a high functioning team. Proficient in warehouse management, employee/team coaching, communication, and strong ability to build and maintain relationships. Able to motivate team to efficiently operate and deliver unparalleled customer service. Outstanding at managing daily operations to exceed expectations for productivity and accuracy. Highly skilled in Microsoft Office Suite, Excel and warehouse/inventory applications.

Inventory Control

Freight Management

Receiving/Warehousing

Logistics

Establishing Standards/Protocol

Shrink Control

Problem Resolution

Third party warehousing

Safety Management

Equipment Handling

MS Office Suite & Excel

Leadership

PROFESSIONAL EXPERIENCE

PETCO, Bronx, NY 07/2016 – Present

Merchandise Operations Leader

Facilitate the receiving, unloading and stocking of all merchandise according to operational guidelines and standards.

Maintain proper inventory levels of merchandise on the floor. Perform all inventory control functions, conduct cycle counts and yearly physical inventories.

Responsible for keeping stockroom organized and equipment running while maintaining a clean, safe and healthy environment.

Management of store and employees. Perform store operations such as openings and closings.

Ensure the health, proper handling and welfare of all animals according to policies and procedures.

Provide the highest level of customer service to all guests. CACHE, INC., New York, NY 03/1992 – 03/2015

Director – Distribution Center, 01/2007 – 03/2015

Coordinated receipt, warehousing, and distribution of merchandise from international vendors and domestic manufacturers to fulfillment centers and retail stores.

Developed and implemented protocols and standards to maximize productivity.

Partnered with brokers, forwarders, and freight companies to ensure routing of inbound/outbound shipments was completed efficiently, economically, in support of company requirements.

Managed the retail store fulfillment process, as well as, the pick and pack process.

Executed electronic transmissions and data exchange functions between warehouse and corporate office.

Assessed packing slips and examined inbound vendor shipments for concealed shortages and overages.

Traveled to various warehouse locations to observe operations and conduct intermittent cycle counts.

Combined efforts with production and senior management to ensure stores received shipments in a timely manner.

Omar Proenza Page 2

Inventory Control Manager, 03/1992 – 12/2006

Maintained and monitored store inventory through the use of system generated management summary reports for retail stores.

Provided internal, technical, and administrative support for accounts payable, regional and retail store managers.

Researched and authorized requirements for new store openings and united with other project managers to complete implementation.

Conducted all phases of physical inventory on semi-annual basis and generated shrink reports.

Reduced inventory shrink levels through training and execution of new policies and procedures.

Assisted store management with reconciliation of warehouse receipts, drop ship receipts, and inter-store transfers and modified as appropriate.

Ensured that processing of discrepancies was completed efficiently and conveyed to the corporate office. EDUCATION

Pace University, New York, NY

Bachelor of Business Administration, Public Accounting & Management Information Systems

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