Project Management Service

JOSEPH GONZALES

**** ****** ******, *** *******, CA 90035 • H: 323-***-**** • ****.*.********@*****.***

PROFESSIONAL SUMMARY

A seasoned technologist and practitioner of leadership who invests in people across the organization and has a

comprehensive history of building high-performing teams that can accomplish seemingly impossible projects.

SKILLS

Business process improvement Project launches

Change management Collaboration tools

Service-oriented architecture Risk mitigation and management

Labor-Management Partnership Results-oriented

Strategic planning Budget Management

WORK HISTORY

Operations Manager

Kaiser Permanente - Downey 11/2010 - 09/2016

Led weekly planning meetings to develop team strategies and define goals.

Led communication with Executive Team and Department Administrators regarding escalations, goals, and

progress made.

Supported all technology-based service area projects including Microsoft Office 365 Deployment Project.

Coached and mentored 30 staff members/contractors, including conducting performance reviews.

Translated business goals, feature concepts and customer needs into prioritized product requirements and use

cases.

Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and web applications.

Operational Point of Contact/Responsible for all Downey Service Area/Medical Center/Pharmacy

Warehouse/Regional Administration Buildings/Medical Office Buildings - Microsoft Servers, Network, Telephony,

Microsoft Windows PCs, Laptops, and Mobile Devices. Over 15,000 devices in 20 locations.

Acted as liaison to IT Executives, Service Area Executives, Project Leaders, Vendors, Technical Staff, etc.

Spearheaded Company Wide "One Team" initiative bridging the interdepartmental gaps between the many technology departments within KP.

Operations Lead/Supervisor

Kaiser Permanente - Los Angeles 06/1999 - 11/2010

Maintained and monitored the server room, and other server infrastructure. Installed 200 Microsoft Servers.

Managed 15 technicians overseeing the day-to-day operations of servicing Microsoft Windows PCs, and laptops.

Led the operations team overseeing all projects in the Los Angeles Service Area.

Point of Contact for escalations in the service area.

Completed KP Project Management program - received Masters Certificate in Project Management from George

Washington University

Collaborated with the Project and support teams to deploy products on time and within budget.

Led communication with Business Consultants regarding project goals and progress made.

Award received by Los Angeles Medical Center for "Achievement in Project Management" - Improving Team Performance for Projects in the Los Angeles Service Area.

Senior Desktop Technician

Kaiser Permanente - Los Angeles 03/1997 - 06/1999

Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.

Delivered on-site IT technical support for Microsoft Windows PCs.

LED Radiation Oncology Department Project - Installation of 200 computers and 3 department servers. Managed

Contractors and Vendor team.

Research Associate / Computer Technician

UCLA - Pediatrics Infectious Disease Department - Los Angeles 01/1993 - 03/1997

Led Project - Restructured the entire Laboratory processing system by utilizing a Retrovirus Laboratory

Management Program (a filePro Database) for specimen login, patient information retrieval, and specimen storage

inventory.

Responsible for all A.C.T.G. and Early Diagnosis HIV cultures and specimen processing. Responsible for receiving

and exporting data to Frontier Science for the A.C.T.G. protocols.

EDUCATION

Bachelor of Science: Medical Laboratory Technology

SUNY – Farmingdale

Masters Certificate: Project Managment

George Washington University

Computer Science Classes

UCLA

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