EMPLOYMENT HISTORY

PNC BANK N.A. – THE PNC BANK FINANCIAL SERVICES GROUP 2013-Present

Vice President, Operations Senior Group Manager: Retail Operations Services, Courier Logistics, Mail Service

Bank Operations Services line of business leader: 7 direct senior management reports, 150 supervisor and indirect reports. $27,000,000 annual budget responsibility.

Inspire leadership and develop workforce through empowerment plans and developing a culture of transparency, honesty, accountability and responsibility. Coach, train, lead lean and continuous improvement projects and culture: 5S+1, FMEA, Kaizen, Visual Workplace, Lean Six Sigma and Collaborative (self-directed) work teams.

Lead successful efforts to drive excellence within the “Customer Experience” at all levels of the team. Increased SLA, KPI and KRI performance with structure and strong / repeatable processes.

CANON BUSINESS PROCESS SERVICES - DIVISION OF CANON USA – Cleveland, OH 2009-2013

Senior Area Operations Manager: PNC Bank Mail Service Accounts, Mail Services Outsourcing

Lead and manage outsourced operations management for PNC Bank mail services, transportation and logistics for Midwestern United States Region - Ohio, Illinois, Michigan, Indiana and Florida markets

8 direct report s in eight operational sites with 112 indirect reports.

Responsible for developing and implementing production metrics including: SLA, Operational performance, quality and productivity for PNC mail operations footprint

Lead transition of process and employees from PNC to CBPS during contract integration.

PNC BANK / NATIONAL CITY BANK CORPORATION – Cleveland, OH 2005-2009

Vice President, Operations Manager: Check Processing, Statement Processing, Mail Services

Responsible for operations management for Check Processing, Statement Processing, Mail Services, Image Exchange, Reconcilement, Ledger/Adjustment Research and Resolution.

5 direct management reports. 157 indirect operations personnel.

Develop and manage $22,000,000 departmental annual budget consistently achieving financial plan. Reduced labor costs 30% in 24 months. Eliminated 100% of overtime from 3 functional LOB’s while increasing SLA / productivity performance and deliverable product quality.

Six Sigma Black Belt Certified - 2007

FISERV SOLUTIONS, DBA PERSONIX - NASHVILLE – Nashville, TN 2003-2004

Production, Security & Audit Manager

Responsible for implementing and managing start up compliance to Visa and MasterCard operating regulations for manufacturing, quality and security of high value and high security financial transaction cards.

40 direct reports and $17,000,000 operational budget responsibilities.

Implemented Visa & MasterCard secure card manufacturing and licensing operations to Personix - Nashville division in 2003 under budget and 3 months ahead of the target date

GIESECKE & DEVRIENT CARDTECH, INC. - Twinsburg, OH 1993 - 2003

Quality & Security Systems Director, 1996 – May, 2002

Developed implementation and management of North American division internal TQM quality management system.

Managed vendor / supplier qualifications, materials purchasing and relationships.

Responsible for management of all physical security, audit control, guard force and logistics security including 12 direct reports. Responsible for loss prevention and internal civil/criminal investigations.

Responsible for site compliance to Visa and MasterCard operating regulations for quality, manufacturing and security of high value / high security financial transaction cards.

STERLING INCORPORATED - Akron, OH 1991 - 1993

Assistant Security Supervisor

MANTUA POLICE DEPARTMENT - Mantua, OH 1985 – 1991

Police Officer 1 (Senior Grade)

HARTVILLE POLICE DEPARTMENT - HARTVILLE, OH 1986 – 1989

Police Officer, Part time)

EDUCATION / TRAINING

NATIONAL CITY BANK - Cleveland, OH 2005 – 2009

Lean Six Sigma Black Belt Certification - 2007

Lean Six Sigma Green Belt Certification - 2005

Lean Six Sigma Process Owner Training

Lean Manufacturing/Process Development Training

5S, Visual Workplace, Kaizen and Continuous Improvement Management Implementation Training.

Developing and Facilitating Collaborative Work Systems (CWS)

CLEVELAND STATE UNIVERSITY - Cleveland, OH 1998 - 1999

American Society for Quality Sponsored Training

Statistical Process Control for Manufacturing

Advanced Statistical Process Control for Manufacturing

Gage Calibration and Repeatability and Reliability Training

Total Quality Management and Techniques including ISO 9000 Quality Auditor Training

Continuous Quality Process Improvement through Statistical Techniques

PERRY JOHNSON REGISTRARS - Cleveland, OH 1996

ISO 9000 Quality Management Systems Implementation and Certification Training

OHIO STATE HIGHWAY PATROL ACADEMY - Columbus, OH 1990

100 hour Ohio Peace Officers Instructors Training Academy Certification.

KENT STATE UNIVERSITY - Kent, OH 1985

320 hour Ohio Peace Officers Training Academy (OPOTA Certification)

Law enforcement technology certification and training (State Mandated)

CRESTWOOD HIGH SCHOOL – Mantua, OH

High School Diploma, General & Industrial Studies

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