Customer Service Manager
Resume:
Starla D. Rowley ac0g4c@r.postjobfree.com
Whiteland, IN 46184
I have 18 years of medical office experience in several departments. Extensive knowledge of Medicare, Medicaid, and most commercial insurances.
KEY SKILLS
•Open Office, Compulink, C-Snap, Avality, Eyemed, VSP, DavisVision, Compbenefits, Medicare, MedIcaid, HIP, Anthem, UHC, AETNA, and several small companies.
•Strong assessment, planning and organization
•Problem resolution
•Interoffice coordination
•Appointment setting with and without testing
•Strong Medical Terminology Knowledge
•Outstanding communication skills, written & verbal
•Research, utilizing resources
•Strong patient service skills
•Medical records management for patients and Audit purposes
EXPERIENCE
Medical Records Manager/Admissions Lead/ Chart Prep/Optical Dispensing Technician 10/2012 – 12/2016
Alig Cataract and Laser Institute
5319 South Emerson Avenue Indianapolis, IN 46237
•Sending and receiving medical records with adherence to HIPAA standards for patients, Insurance Audits, Disability Claims, Attorneys and personal use.
•Chart preparation with Standards of Care implementation requiring critical thinking and excellent time management skills
•Extensive knowledge of insurance coverage to ensure proper reimbursement and timely payment
•Coordinate with other departments to ensure protocol is followed
•Scheduling appointments for patients
•Insurance verification for complete patient care
•Pulling and updating files in EHR for consistency of care
•Admissions for patients to update medical history, medications and current health history along with Hearing screenings.
•Optical dispensing, including glasses and contacts
•Fast-paced, demanding position requiring superb multitasking, planning, and communications skills as well as flexibility
Optical Dispensing Technician 2006 – 10/2012
Dr. Tavel Family Eyecare
3636 South East Street Indianapolis, IN 46227
•Patient care and customer service
•Scheduling, filing, multiple line phone system
•Fast-paced, demanding position requiring superb multitasking, planning, and communications skills
•Problem resolution, utilization of resources, prevention of escalations
•Educate patients on insurance benefits in regards to exams and eyewear
•Fitting of glasses and contacts in office with regard to Doctor's orders
•CSM and Compulink computer systems
EDUCATION
High School Diploma
Emmerich Manual Training High School
2405 Madison Avenue Indianapolis, IN 46227
Professional References
Michelle Brandys
Former Coworker
The Hearing Institute
Elizabeth McIntire
Former Coworker
Biotech Storage
Kathy DiNapoli
Coworker/ Former Office Manager
Alig Cataract and Laser Institute
Nicki McCloud
Former Office Manager
Alig Cataract and Laser Institute
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