Customer Service/Logistics

Curriculum vitae

PERSONAL INFORMATION Anna Maria Kaczmarczyk

(Poland)

+48-519-***-***

*******@*****.***

Sex Female Date of birth 01/11/1991 Nationality Polish WORK EXPERIENCE

**/****–Present Logistics and Customer Service Assistant iParts.pl, Warsaw (Poland)

- Office administration

- Warehouse support

- Customer service

06/2016–11/2016 Customer Service Assistant

Opel Dealership, Warsaw (Poland)

- Administration work

- Customer service

- Working with CRM programme

10/2013–06/2016 Tutor

- Mathematics

- English

10/2011–02/2012 Mechanic

Aylesbury College, Aylesbury (United Kingdom)

- Internship

EDUCATION AND TRAINING

10/2013–02/2017 Engineer

Military Academy of Technology, Warsaw (Poland)

- Automotive Logistics

10/2011–02/2012 Level 1 Diploma in Motor Vehicle Maintenance Aylesbury College, Aylesbury (United Kingdom)

09/2009–06/2011 A-Levels

Multinational School, Riyadh (Saudi Arabia)

- Advanced Mathematics

- English Language

PERSONAL SKILLS

24/5/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Anna Maria Kaczmarczyk

Mother tongue(s) Polish

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2

A-Level

Russian B1 B1 A2 A2 A2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Organisational / managerial skills - Management and Human Resources Management Course

- Leadership skills gained in Polish Scouting Organization and Polish Riflemen Association

- Good time management and ability to work under pressure Job-related skills - MS Office (Word, Excel, PowerPoint)

- Basic CRM knowledge

- Managing invoices

Other skills - AutoCAD 2D course by AutoDesk

- Basic Wordpress course

- First Aid Certificate

Driving licence B

ADDITIONAL INFORMATION

Certifications - Skipper's Certificate

- PADI OWD Certificate

- Camp Counsellor Certificate

- First Aid Certificate

24/5/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 2 / 2

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