Sebastian Santos

*** ***** ******, **** ***** CT, 06516 ● PHONE NUMBER: 860-***-****

● ac0g3d@r.postjobfree.com

EDUCATION

Fairfield University Fairfield, CT

Bachelors of Science International Studies 05/2017

Minor: Environmental Studies, Humanitarian Action

Year Up – New York New York, NY

Major: Information Technology Graduated: 07/13

Participated in an intensive 10 month professional development program with coursework in Microsoft Office 2010, Business Communications, Business Math and Professional Skills

Accrued 200+ hours of hands-on training in Information Technology such as PC and Network building, troubleshooting

Developed project management, team work and public speaking skills through researching, developing and presenting projects

Earned “Attendance Award” for perfect attendance and punctuality

Served on the Outreach Committee to recruit future candidates through site/school visits

Educated potential corporate partners and donors about Year Up student experiences

Capital Community College Hartford, CT

Associates Degree Graduated: 02/13

Major: General Studies

Dean’s List: 2011, 2012

WORK EXPERIENCE

Fairfield University Department of Public Safety Fairfield, CT

Switchboard Operator 09/15- 11/16

Operate switchboard to facilitate connections

Take and relay messages

Handle emergency calls

Assist callers with other questions

Handle all directory assistance queries

Time Warner Corporate New York, NY

I.T/ Infrastructure Engineering/ Intern 02/13–07/13

• Created custom Windows 7 images for 200 User Virtual Desktop Infrastructure environments

• Modified System Preparation files for Windows 7

• End User Support for 600+ Environment

• Created 30+ users on active directory

• Configured Static IP addresses to Virtual Machines

Administered drives to over 200 users on Active Directory Services

Utilized iDRAC/iLO for remote management of servers/ installations

Converted physical PCs to Virtual Machines for use in Hyper V

Coordinated repair of PC and Server equipment with third party vendors

Identified and resolved common application, hardware, and connectivity issues on Windows Xp and Windows 7, ex. Reset passwords

TECHNICAL & PROFESSIONAL SKILLS

Software:

Microsoft Excel 2010

Microsoft Powerpoint 2010

Microsoft Word 2010

Hardware:

Network Setup

PC Assembly

Support:

Customer Service

Bilingual / Spanish

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