Desktop Support Manager
Resume:
Al Lockhart
************@*****.***
Objective
I am looking to apply over 20 years of experience in Information Technology, to a new environment and challenging position.
Experience
IT Consultant (Retired)
California Resources Corporation (formerly Occidental Petroleum Corporation)
2014 –2015
Transitioned to California Resources Corporation after company split from Occidental Petroleum
Application Process Analyst for company “cross-over” transition of application contracts, licensing, and data storage
Engineering Applications and Mechanical Integrity systems support for 30 applications
Configure applications for installation compatibility into enterprise environment
Perform application packaging, troubleshooting, and user acceptance testing
Team Mentor for newly assigned consultants
Created and lead team for Windows Conflict Resolution Project
IT Consultant
Occidental Petroleum Corporation
2008 –2014
International and regional site support for Exploration and Production applications
Support for pipeline modeling tools, 54 engineering applications, vibration monitoring software, and gas measurement accounting analysis processes
Provide support for remote applications on hand-held devices
Perform application packaging, troubleshooting, and user acceptance testing
Point of contact for E&P group Windows OS and applications upgrade project
Skilled user of SCCM process
Proficient in registry troubleshooting and analysis
IT Desktop Support Specialist
Occidental Petroleum Corporation
2005 –2008
Provide second and third tier desktop support
Install, diagnose, repair, or upgrade PC, Workstations & laptop hardware
Printer, Scanner, Plotter installation, maintenance, and troubleshooting
Re-image PC or laptop
Backup for network equipment and installation of components
On-site applications expert for business enterprise and non-standard applications
Proficient user of Active Directory
Qualified in multiple ticketing systems (Getronics, Vantive, ServiceNow)
Product Support Analyst
Micros Systems
2004 –2005
Level II support analyst for Opera Property Management System (PMS) for hospitality and casino division
Troubleshoot and analyze customer system operational discrepancies
Remote site interface maintenance.
Resolve Property Management System “site down” conditions
Resolve input errors to folios and account information
Consulting Desktop Analyst
Kellogg Brown & Root (Halliburton)
2000 –2004
Site Support Coordinator
Desktop Support Analyst
Application Analyst
Staff Training
Network support - Troubleshooting and recovery(routers, switches, hubs)
Database Development/Maintenance/Analysis
Senior Customer Education Instructor
Carney's Business Technology Center
1997 –2000
Lead instructor for all levels of: Microsoft Office (Access, Word, Excel, PowerPoint, Outlook), MS Project, Introduction to Micro Computers, Microsoft Train-the-Trainer course
Instruction for varying client based single-source applications
Consultant for software applications and database management
Master Sergeant (Retired)
US Air Force
1977 – 1997
20 yrs. experience in aircraft maintenance
Aircraft Maintenance and Production Supervisor
Total Quality Management Advisor
Aircraft Maintenance Instructor
Instructional System Development Analyst and Course writer
Quality Control inspector/evaluator
Aircraft Maintenance Technician (Crew Chief)
References
Steve Sommerville
IT Manager – Desktop Support
California Resources Corporation
Nik Bartholomew
IT Manager - Facilities & Operations
Occidental Petroleum Corp.
Lucas Caraccioli
IT Manager – GIS and Reporting
California Resources Corporation
Brenda Aranda
Engineering Analyst
California Resources Corporation
(661) 869 – 8162
Contact this candidate