Inez R. Magalona

Anchorage, AK ***** ac0fz3@r.postjobfree.com cell 907-***-****

Professional Summary

Administrative professional capable of accounting, analysis and assessment of existing procedures, and improvement of work performance. Extensive hands-on experience ensuring compliance to rules, regulations and documented company policies and procedures. Effective as an individual contributor and as a cooperative team member. Dedicated to outstanding customer service and positive collaboration and contribution.

Skills

Support Functions

Client Centric

Quality and Compliance

Collections Administrator

Airline Miles Administrator

Project Management

Team Development

Supervisory Experience

Program Implementation

Payroll Auditing

Education

Charter College Online

Certificate in Accounting

Anchorage, AK

July 2016

University of Phoenix

Information Technology Earned 30 Credits

Online

2006

Systems Audit and Control Association April 2007

Certified Information Systems Auditor

Gleim’s Certified Internal Auditor Review April 2007

Self-Study Manuals parts I,II,III, and IV

Work History

General Communications, Inc. (GCI)

Quality Assurance/Data Integrity Analyst

Initiate and Coordinate data collection

Develop, manage, distribute recurring audit reports

Alaska Airline Miles Administrator

Conduct process audits, examining adherence to rules and procedures

Manage bad debt ledgers, ensuring inter department accuracy

Research billing and usage disputes

New product testing and implementation

Anchorage, AK

Oct 2008-Present

Care Team Representative

Resolved customer complaints via phone, email, mail, or social media

Advised on company information

Worked with customer service manager to ensure proper customer service is being delivered

Utilized computer technology to handle high call volumes

Sep 2006-Aug 2008

Customer Service Agent I, II, & III

Exceeded set goals for customer service and sales

Assisted customers in an accurate and professional manner

Attended required meetings and training sessions

Over saw the correction of billing, programming, and system errors

Complied with company procedures and regulatory policies while resolving customer complaints.

Apr 2004-Aug 2006

United Airlines

Airport Customer Service Agent

Managed passenger inquiries about flight departures and arrivals

Assisted passengers with special needs, and unaccompanied children

Handled service irregularities

Re-booked passengers on cancelled or missed flights

Customer baggage agent

Anchorage, AK

Jun 2008-May 2015

Jackson Hewitt Tax Service

Office Manager/Tax Preparer

Oversaw delivery of tax services

Maintained compliance with applicable tax law

Supervised staff of 8

Prepared nightly bank deposits

Created weekly schedules

Anchorage, AK

Jun 2000-Sep 2008

Boeing Company

Various

Quality Control

Requirements Analyst

Payroll Auditor

Seattle, WA

Jun 1988-May 1997

Community Service

President, Women’s Auxiliary American Legion Unit 34

State President, AK State Federation Business and Professional Women

Local President, North To The Future Business and Professional Women’s Local Organization

Recording Secretary, Information Systems Audit and Control Association Anchorage Chapter

Awards and Recognition

Woman of the Year 2005 for Continued Community Involvement

North To The Future Business and Professional Women’s Local

Certificate of Appreciation for President,

Women’s Auxiliary American Legion Unit 34

GCI Customer Service Mileage Awards for Outstanding Customer Service

Boeing Company Achievers Award for Employee Contribution

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