Sales Manager
Resume:
Ezequiel Gonzales II
Fort Worth, TX 76140
********@*****.***
OBJECTIVE
To enhance my professional skills in a dynamic and stable workplace.
SKILLS PROFILE
Strong analytical and organizational skills.
Positive attitude, Self-motivated
Excellent communication and interpersonal skills.
Ability to meet goals and deadlines in a fast paced, metric driven environment.
All windows operating system, Microsoft Word, Excel and Power Point.
EMPLOYMENT HISTORY
Retail Store Manager
Amtel; LLC
Conduct employee meetings and operations reviews. Coach reps to increase store numbers year over year in total new adds, feature and accessory revenue as well as customer satisfaction surveys.
Maintain daily operations of store such as opening/closing, cash management, shipping/receiving, and reconciling inventory movements, store totals and store cleanliness. Develop scheduling based on business needs.
Meet sales goals and maintain high Voice of the Customer scores. Provide answers to customer inquiries concerning billing processes, roaming, service upgrades and other general service related issues.
Develop and execute promotional activities to increase sales. Communicate all sales initiatives, procedural directives, and trainings to your team effectively, completely, and efficiently.
District Manager
GP Mobile
Visit individual stores and spend time interacting with the management team as well as other employees of the stores with the goal of improving productivity and maintaining communication between each individual store and the Executive Team.
Help each store stay current with company policies and to ensure that they are doing their best to increase sales and improve relations with customers. Serve as point of contact for questions or problems including individual customer issues.
Evaluate personnel and help improve efficiencies at store locations. Inspect stores to ensure they had the appropriate displays, planograms and followed all protocols to guarantee they are in compliance with all audit guidelines.
Coach effective best practices and ensure outstanding service. Review daily sales goals and metrics, pinpoint performance gaps, address them with urgency and created performance improvement plans.
Assist in recruiting and hiring outstanding talent for the organization.
Retail Store Manager
GP Mobile
Conduct employee meetings and operations reviews. Coach reps to increase store numbers year over year in total new adds, feature and accessory revenue as well as customer satisfaction surveys.
Maintain daily operations of store such as opening/closing, cash management, shipping/receiving, and reconciling inventory movements, store totals and store cleanliness. Develop scheduling based on business needs.
Meet sales goals and maintain high Voice of the Customer scores. Provide answers to customer inquiries concerning billing processes, roaming, service upgrades and other general service related issues.
Develop and execute promotional activities to increase sales. Communicate all sales initiatives, procedural directives, and trainings to your team effectively, completely, and efficiently.
Retail Sales Associate
2015-2017
2014-2015
2012- 2014
T- Mobile, Arlington, TX 2009- 2012
Deliver customer satisfaction while developing new personal and business accounts.
Audit existing customer accounts for qualification of new products and services. Offer additional lines, upgrades and recommendation of rate plans that may fit their needs.
Explain products features\ benefits and compare the strengths and weakness of competitor’s products. Complete customer contracts and warranties, pulling products from inventory, accepting customer payment and fulfilling the complete orders
Ability to interact with wide range of people and present key selling points while focusing\listening attentively to customer expectations and complaints.
Handle daily store operations such as opening/closing, inventory control, cash management, and various office\administrative duties.
Meet sales objectives for wireless phones, services, and accessories.
Education
2001 – 2003 DeVry University
1997 – 2001 James Bowie High
PROFESSIONAL DEVELOPMENT
T-Mobile Limited Orientation and Certification ● Situational Leadership
● T-Mobile Commitment for Leaders ● RTSM Certification ● EARN Sales Model Training
● Building and Developing a High Level Sales Team
Achievements
Ran highest producing store in company 2013 in overall activations, upgrades and revenue
2013 Store Manager of the year
2013 Top 10 TPR Store in region 7 months
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