Customer Service Sales

Customer Service

HIGHLIGHTS:

Customer service manager with over 14 years’ experience managing multiple locations

Dependable employee with common sense and a variety of skills

Ability to balance books and handle finances in a responsible manner

Strategic-relationship-partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcome

Committed to providing total quality work

Proven ability to gain customers confidence and trust

Quick learner with the ability to work in a fast-paced, intense environment smoothly

Fluent in Arabic

ACCOMPLISHMENTS:

Provided superb customer service and set the standards of excellence for all employees

Managed high-volume workload within a deadline- driven environment

Became the lead “go-to” person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees

Help company attain the highest level of customer service ratings

Successfully managed multiple business within the N&S Super Discount organization, including 2 laundromats and 3 discount stores

Manually balanced the books and managed finances for all 5 locations

EXPERIENCE:

East Essence 10/2014- Current

Senior Customer Service Representative

● Supervised multiple employees and trained them on phone and live chat services

● Coached multiple employees on how to handle difficult and complicated customer situations

● Answered customer inquiries in person and over the phone

● Aided customers in locating merchandise or finding the right solutions based on individual needs

● Instructed staff on how to handle difficult and complicated sales

N&S Super Discount, Oakland, CA 12/2003 – 08/2013

Customer Service Manager

Managed merchandise vendor relationships and ensured product placements appealing to customers

Assigned duties to staff and prepared schedules

Trained employees on store products and act as product expert to customers

Organized marketing events to increase sales

Hired, trained, and evaluated personnel for multiple locations

Processed and replenished of merchandise, monitored floor re-stock, and tracked shipments

Executed reductions, price changes, transfers and cash register routines

Placed special orders or call other stores to find desired items as a part of vender marketing

Maintained accurate records of sales

EDUCATION:

Castor Valley Adult School, Castor Valley, CA

GED 2013

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