Project Manager Customer Service

Rebecca Pesare-Harvey

*** ****** *** ****** **** Cumberland, RI 02864 1-401-***-**** *******@*******.***

Results Orientated and highly experienced Project Manager with a demonstrated ability to successfully analyze critical business objectives, identify inefficiencies, potential opportunities, and develop streamlined and cost-effective solutions. Expert at increasing competitiveness, improving customer service and product sales, and driving profitability.

Specialties:

Microsoft Programs SAP Management Customer Service Brand Recognition Business Development Training Teambuilding Fortune 500 Accounts Business Planning Reading CAD Files/Blue Prints Budgets Operations Management Local and National Sales Key Client Retention International Sales Purchasing Sales Basic knowledge of using CAD and drawings Restaurants Retail

Experience:

Global Asset Manager – Contract Position

Hasbro Toys/CM Access Agency

May 2015 – December 2015

• Ensure resolutions to all milestone issues are negotiated, resolved and next steps agreed to

• Forward Planning/Reporting

• Be proficient in ability to identify peek workload in adequate time beforehand

• Escalation - Ensure art deliverable data accuracy within Hasbro’s Global Milestone System (GMS)

• Responsible for monitoring creative and technical cross functional art asset approvals, uploading of files to the Hasbro Content Service Portal (HCSP), asset version control, etc.

• Make results a top priority while assuring attention to detail.

• Utilize strong informed decision making, innovative problem solving

• Mentors Associate Global Asset Managers, Contract Staff, cop-intern, part time, and/or new hire staff members as needed.

• Ability to handle multiple brands and/or projects concurrently under compressed timelines

International Project Manager

Alex and Ani

February 2013 – May 2015

Skills include but were not limited to the following:

I.Project Management

II.Client Relations/Relationship Management

III.Operations Leadership

IV.Vendor Management

V.Personnel/Performance Management

VI.Sales Leadership/Account Management

VII.Brand Management

VIII.Business Development

IX.Real Estate Development

International/National Project Manager

Paramount Restaurant Supply – International Restaurant Supplier

April 2007 – February 2012 (4 years 11 months) Warren, Rhode Island

Managing on average of 50 projects at a time

Support and Manage in both National and International store openings, as well as maintaining communication and relationships with outside vendors during the build out and pre-opening process

Facilitate communication requests between retail locations and outside vendors

Complete all necessary project work in a timely manner

Ensure a professional demeanor at all times while maintaining a positive relationships with tenants, sub-contractors, suppliers, architects, consultants, and other employees

Oversee production process and schedules, project budgets

Ability to work independently while managing team members

Manage time effectively to ensure projects are accomplished in their designated and often times stringent time frames

Managing National/International Projects for Fortune 500 Accounts such as Edible Arrangements, Panera Bread and Coffee Bean & Tea Leaf

Helping create a point and click sales system that will enabled Paramount to effectively compete with market rivals. This system will directly attribute to more web traffic, increase in sales, a more efficient response time and cost savings by "going green".

Formulated a selling solution for dead inventory.

Freed warehouse space and shortened holding time on materials enabling Paramount much needed liquidity.

Responsible for maintaining one of Paramount's largest accounts, Edible Arrangements. July 2011 Edible Arrangements customer service award.

Submitting expense reports

Project Assistant

GTECH S.p.A.- Contract Position with Access Mng.

September 2006 – February 2007 (6 months) Cranston, RI

Working under the Project Manager on the Twin River Expansion Project

Scheduling meetings, taking meeting minutes and placing them on documentum.

Making cost sheets, updated spreadsheets on the expansion project on a weekly basis, inventory of supplies, placing and receiving telephone calls to customers, typing memos and letters to RI Lottery as well as customers and filing.

Office Manager/Executive Assistant to Owner

Tri-County, Inc.

August 2004 – April 2006 (1 year 9 months) Orange City, FL

A privately owned Septic Services company that installs, replaces, and services septic systems

Managed all incoming job requests, sending bids and disbursing to team members according to schedules made

Collaborated on the addition of pump out services to the business model

Directly responsible for increasing profitability by 15% within a year

Introduced a paperless system to the company's filing and invoicing

Transitioned prior files onto new medium. Increased efficiencies and added cost savings

Spearheaded a payroll system changeover from manual to QuickBooks

Managing a team of 10 – Schedule/Payroll/Organizing Site Roll Outs

Education:

Gibbs College

Associates Degree: Business Management and Computer Science, Business Management

2006 – 2007

Katherine Gibbs School

Executive Assistant Certificate Program, Executive Assistant

2003 – 2004

References Available Upon Request

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