INFORMATION SYSTEMS TECHNICIAN/SPECIALIST

Objective

Prior military IT specialist with valid top-secret security clearance seeks to continue providing top-notch service with complex information systems.

Experience

SUTTER HEALTH, SACRAMENTO, CA

DESKTOP SUPPORT/TECHNICIAN II JAN 2017 - PRESENT

• Assists with analyzing and defining specifications for user computer/mobile device requirements.

• Configures and installs new hardware and upgrades to existing user system components.

• Within general guidelines, manages priorities based upon severity, workflow, and time constraints.

• Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community.

• Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.

• Assists with evaluation, analysis and maintenance of computer/mobile devices to meet Sutter Health’s enterprise technical and security standards.

• Under direction and supervision, maintains the proper updates and OS patch configurations.

UNITED STATES NAVY, SAN DIEGO, CA

INFORMATION SYSTEMS TECHNICIAN (IAT I) SEP 2013 – SEP 2016

Operates, secures, and maintains information systems and various information technologies including local area

Networks, wide area networks, mini and micro-computer systems and associated peripheral equipment and services.

Serviced hardware and software on secure government network aboard US Navy warship, including while on combat deployment to The Gulf.

Planned and executed system upgrades, responded timely to user trouble calls, and actively monitored IT system with top-secret classification valued at 30M+ dollars.

Awarded achievement medal for outstanding performance, having successfully closed 150 work tickets while leading and training a team of 8 IT technicians.

Performs basic data back-ups, system restoral procedures, assigns or changes user accounts, and password resets.

Provides desktop support to network users.

Performs troubleshooting procedures, documents technical support advice, and maintains media libraries.

Installs new hardware, workstation components, peripherals, and documents, media hardware and software licenses.

UNITED STATES NAVY, GREAT LAKES, IL JAN 2013 – SEP 2013

Seaman Recruit

Performs core and specialty functions of communications operations.

Performs network administration and security.

Establishes, monitors, and maintains Radio Frequency (RF) communications systems.

Perform spectrum management within an area of responsibility.

Handles, stores, and retrieves incoming and outgoing messages.

Performs network system administration, maintenance, and training.

Manages, plans and coordinates unit-level information systems security and integration across platforms, fleets, and services.

Ensure the proper security, distribution, handling, accounting, reporting, and control of Communications Security (COMSEC)

Material, systems, and equipment.

Successfully completed Basic Enlisted Naval School and Apprentice Technical Training School.

Skills & Abilities

AWARD RECEIVED CORE COMPETENCIES

Major: NAM(NAVY AND MARINE CORP ACHIEVEMENT MEDAL ) Electronic Systems Installation

Systems Testing and Configuration

Troubleshooting / Problem Solving

OSHA Compliance

Education

Will C. Wood High School, Vacaville, CA – General Education, Graduated 2012

US Navy A School A+ CERTIFICATION (701, 702) June 2013-June 2016

REFERENCES AVAILABLE UPON REQUEST

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