Charles Franklin

**** *. ******* **, *********, WI. 53223

Ph: 414-***-****

ac0fsl@r.postjobfree.com

Professional Summary

OBJECTIVE

Telecommunication position where a successful background in coordinating initial

projects installations, upgrades, and modifications on telecommunications

equipment and networks will positively impact the bottom line of an organization.

SUMMARY

Highly motivated team player with a positive attitude, excellent oral and

written communication skills. Proven ability to work well with people at all

levels within the organization and a conscientious and flexible professional with a

focus on achieving excellence in customer service and quality assurance.

Skills

Certified journeyman by the Installation, Translations,

U.S. Department of Labor in the Maintenance and repair on Nortel

Trade of Central Office Telephone NetworksDMS-100/250 and 500

Installer. series switches

includingMSL-100.

ACSS-Avaya Modular Messaging ACSS-Avaya Aura Session

with Avaya Message Store. Manager and System Manager.

ACIS-Avaya Aura Communication AVAYA AURA AS 5300

Manager and CM Messaging- Configuration, Administration

Embedded (R6.0) Implementation And Maintenance

Experience

Installation Technician Feb 2014 -May 2017

AT&T Wisconsin Bell Milwaukee, WI

Installation Technician responsible for providing our customers excellent

service through installing, troubleshooting, and upgrading satellite/cable TV

systems. Essential Duties and Responsibilities include:

Preparing for installations by reviewing installation orders, gathering

equipment, supplies and tools and coordinating schedules with customers.

Establishing satellite/cable TV systems by installing equipment, running and

pulling cables, programming and calibrating equipment while adhering to

codes, regulations and standard and optimal performance by testing equipment

and connections and identifying and correcting issues.

Maintaining and improving service and rapport with customers through

listening to their descriptions of problems, answering questions and resolving

issues through diagnosing, troubleshooting, repairing, replacing and/or

upgrading components.

Maintaining a safe work environment by following safe practices and

adhering to safety policies.

Other duties as assigned

Engineer Field Jan 2010 -Feb 2013

General Dynamics Fairview Heights, IL

Respond to telephone switching, data network and voicemail troubles. Analyze

reported troubles, formulate and initiate repair actions. Perform remote

diagnostics and repair.

When required, provide instructions to on-site technicians to facilitate

repair. Open trouble tickets using automated database system, document

actions taken to facilitate repair, and track open trouble tickets until closed.

When required, perform on-site switch repairs, installations and

commissioning. Open the next level trouble tickets with OEM ITAS and NTAC

reporting centers. Comply with company and site quality management system

procedures.

Network Operation Center Engineer Nov 2008 -Dec 2009

TekSystem Fairview Heights, IL

Responsible for providing remote trouble-shooting assistance to

site technicians in resolving problems associated with the NortelMSL-100/CS-

2100and associated ancillary equipment that are beyond the capability of the

site technician to resolve.

Perform remote fault isolation, directing on-site technician in the

replacement of circuit packs, perform remote line testing, remote routing and

trunks translations, remote transmission testing, remote network

troubleshooting, and remote configuration/programming of PRI/BRIs

Cable Splicer Mar 2008 -Aug 2008

AT&T Illinois Telephone Gurnee, IL

As cable splicer assigned to the Data Validation and Reporting

(DAVAR)Department, duties included:

Conducted TI and ATI Net DSL testing on F2 cables at the SAI boxes using the

Fluke 990DSL Copper Pro test set.

Conducted DAVAR testing on F1 and F2 cables at the SAI boxes using the

FlukeD929NT Net Test Plus System.

Lifted cable drops on both aerial and ground terminals as required for

performing ATI testing.

Splice cables, using hand tools, epoxy, or mechanical equipment.

Measure signal strength at utility poles, using electronic test equipment.

Set up service for customers, installing, connecting, testing, or adjusting

equipment.

BTS Manager/Switch Technician Dec 2002 -Feb 2008

Mutual Telecom Services Inc Needham, MA

Served as a BTS Manager (Base Telecommunications Systems); located at

General Mitchell ARS in Milwaukee, WI; Responsible for the day-to-day

operations and maintenance on the Nortel MSL-100 telephone switch and

associated equipment.

Other responsibilities include:

•Submit weekly reports back to the main office, including summary of

activities, open/close work orders, and requirements utilizing the Davis Bacon

Labor laws. •Up date and maintain accurate records for the UCALL Billing

System, CAIRS web-based phone directories data base and the EMT telephone

Firewall.

Repair or replace faulty equipment such as defective and damaged telephones,

wires, switching system components, and associated equipment.

Network Technician III Jul 1996 -Jun 2002

Nortel Networks Richardson, TX

Representative for NORTEL Networks throughout the continental United

States as a SiteTeam Leader (STL) for implementation, integration and upgrade

of telecommunication networks and switching systems, primarily for the

DMS-100/250 series switches to include associated hardware and software

upgrades.

Provided direction and coordination for timely completion of projects.

Completed projects under budget and ahead of schedule while minimizing

expense and maximizing quality.

Developed and implemented detailed Method of Procedure [MOP] for

upgrade, extension, and initial installations equipment.

Won numerous awards for Quality Assurance and for achieving

zero deficiencies on quality audits

Senior Communications Electronic Chief Aug 1974 -Sep 1996

US ARMY Fort Huachuca, AZ, AZ

Supervised installations teams with upgrades, modification and installs of

communications and electronic equipment. Served as an immediate authority

in the field and the primary point of contact to the customer.

Prepares and maintains schedule and budgets and delivers status reports to the

customer. Oversees all work and took corrective action as necessary to ensure

success of assigned tasks. Manages staffing, budget, prioritization, and other

personnel matters.

Education

High School Diploma May 1974

Central Senior High School Kansas City, MO

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