System Administrator/ Help Desk Support Specialist

SARMED AMEEN

**** ******* **** *****, ******, Tx 75206 214-***-**** ***********@*****.***

HELP DESK & TECHNICAL SUPPORT SPECIALIST

Innovative and experienced System Administrator with a record of developing and supporting successful solutions incorporating a wide range of applications and technologies. Improve organizational effectiveness and efficiency through the proper implementation of technology support and analysis. Background in all areas of the project management lifecycle, including migrations, conversions, networking, systems design, technical support and quality assurance. Effectively drive procedural improvement through ongoing support and in depth analysis. Isolate issues, identify solutions and recommend /implement organizational changes to address corporate concerns in a timely manner. Exemplary record of accomplishment in leading teams in strategic project initiatives.

SELECT TECHNICAL EXPERTISE

Hardware:

Wired & Wireless Internet Networks and Devices, Network Infrastructure, Desktop Workstation, Server, Laptop & Tablets, Cisco/Linksys Wireless Devices, RAID Implementation, Network Printers and Scanners, APC Smart Online UPS, BGAN.

OS/Networks: MS Windows Server 2003, 2003R2, 2008 and 2008 R2 Environment, Active Directory & Domain, MS Windows XP, Vista, 7 and 8 Operating Systems, TCP/IP/DHCP/DNS, MS WSUS Server, Cisco Routers, AP’s & Switches, PolyCom VOIP, Mobile Devices (Blackberry OS, Android OS & Windows Phone OS). Software: Adobe Acrobat Professional, MS Office 2003 and 2007, 2010 and 2013 Professional Plus, Symantec EndPoint Antivirus Server Edition, Symantec Backup Exec, Norton Ghost, Acronas True Image and Disk Director, Encryption (SOPHOS), Cloud Storage.

CORE COMPETENCIES

Installations

Conversions/Upgrades

MS Office/Office 365

Data Backup & Restore

Active Directory

Problem Resolution

Hardware/Software Implementations

Troubleshooting

Technical Needs Assessment

Performance Optimization

Group Policy Management

Help Desk Support

Cloud Storage

Solution Management

Network Management

PROFESSIONAL EXPERIENCE

Senior Care Centers LTC, Dallas, TX. (09/01/2016 Present) System Analyst/ HelpDesk Support Specilist

Aztec Systems Inc, Dallas, Tx. (03/2015 08/2016) System Support Engineer Dallas Data Center (Infomart) (Data Center Solutions & Services).

Microsoft Windows Server 2008/ 2008R2 Management. Active Directory and Group Policy Management.

MS Office 365 & One Drive for Business Support. MS Office 365 Licensing & Web Based Email Management.

MS RDS Services Basic Support & Management. MS Parature, Service Now & CRM Ticketing System.

Project Planning, Implementation & Follow up. Remote /Onsite Project & Client Support. National Democratic Institute (NDI) MENA Program, Baghdad HQ Office. (12/2008 05/2014) Senior Technology Officer (System & Network Administration/Project Management). Led oversight of computers, software, and all wired and wireless devices and accessories. Assessed contracts and technical specifications, leading as a program manager to incorporate various types of training and workshop development into daily operations. Install, deploy, configure and manage Microsoft windows server OS & services. Oversaw and managed IT department procurement and inventory. Worked with a diverse and multi faceted team, carrying out and deploying projects and assignments, including the system and network security, encryption, backup and other staff training issues. Evaluated and reported on IT items throughout the office to the IT Director.

Select Accomplishments:

Administered Windows server 2003/2008R2 based domain controller, Active Directory & Group Policy maintaining high level of reliability for domain users and ensured all network parts function properly.

Managed and secured the deployment of Microsoft windows servers (Physical, Virtual) and applications.

Successfully started, led and managed 10+ information technology projects (i.e. migrations, conversions, installations, servers, network administration) that touched 200+ employees.

Installed and configured LINUX Untangle Firewall servers.

Planned, designed and managed comprehensive networking infrastructure project for the organization’s new office,

Fully deployed, installed, configured, and adjusted Broadband Global Area Network, providing presentations and training sessions to end users. IT Administration support of business client’s systems. This involved supporting Windows Operating Systems, client and server (Windows 7 & 8 Professional, Windows Server 2003 and 2008 R2). Including Active Directory. SARMED AMEEN ***********@*****.*** Page2

Cooperative Housing Foundation (CHF International) Global Communities. (04/2007 11/2008) Program Information Technology Manager (Management & Tech Support) CHF/ICAP Baghdad HQ Office. Fulfilled office administration responsibilities; served as IT Office Manager for the corporate entity, overseeing 13 offices, monitoring plans and providing technical consultation on all field deployment and inventory management. Worked on Microsoft Windows Server2008, 2008R2 Enviroment, Active Directory Administration, Groups, OU’s, User Accounts and Group policy management Monitored and evaluated projects for the NDI and CHF (Global Communities) on system and network security, encryption, storage, system QA and various other technical applications utilized in daily office use. Maintained compliance and reporting for all office, collaborating with other major programs to ensure success. Established CHF Baghdad HQ Office, managing the Safe House Wireless Network/Computer Installation for the new facility. Select Accomplishments:

Windows Server 2008 R2 and 2003 Server Administration.

Projects involving Windows Server 2008 R2 adding and/or improving upon needed applications/ programs for the end user client. Active Directory Administration was a daily task (Groups, OU’s and Accounts).

Deliver detailed technical insight to lower level technicians.

Providing Tier III services, Managed and supervised the Tier II ITMS Team (13 employees), Involved monitoring and managing each Tier II employee’s ticket queue and making sure each person updated notes.

Facilitated project management and work orders and supporting any escalated IT issues. National Democratic Institute (NDI) MENA Program, Baghdad HQ Office. (04/2004 04/2007) Technical Support Specialist/Trainer (Help Desk & Technical Support). Handled IT support and helpdesk, responding to various tickets and providing technical support for other departments and 200+ users., Managed Data Backup and Restore via tape drive using Symantec Backup Exec. Designed, planned, deployed and managed MS Windows 2003/2008R2 Server Networks. Administration and troubleshooting Microsoft windows server domain environment, File server services, MS Directory Services, AD, Group Policy, DNS, DHCP, CA Monitored IT department procurement and inventory for both NDI and CHF (Global Communities), managing procurement of computers, software and all devices and accessories. Procured market specifications and vendors, assessing contracts and technical oversight to ensure project success. Captured cost containment and continuous process improvements. Built/updated OS images for the organization’s computers and laptops.

ADDITIONAL EXPERIENCE

Technical Support Specialist/Office Manager, US Air Force, Camp Cock, AL TAJI, (2003 2004).

System Administrator/Consultant Engineer, BIAP (Baghdad International Airport), (2002 2003).

Design Consultant Engineer, Baghdad International Fair, (2000 2002). EDUCATION

B.S. Eng. / Computer & Control Systems, University of Technology.

Diploma of Electronics, Institute of Technology. CERTIFICATIONS

Microsoft Certified Professional (MCP)

Microsoft Certified System Administrator (MCSA)

Microsoft Certified Technology Specialist (MCTS)

Comp TIA A+ (Essentials Exam) Comp TIA A+ Certified Professional VOLUNTEER EXPERIENCE

Volunteer Interpreter/Administrator, United States Military Forces in Iraq (6 Months).

Elections Volunteer and Election Observance, Iraqi National Assembly Independent Electoral Commission of Iraq

Contact this candidate