JACKIE WARDEN

303-***-****

ac0fq8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

** + years of professional experience in customer service and collections services or excellent work ethics, and professionalism with clients, management, and co-workers Strong training and record in interpersonal communication skills Advisor to customers regarding specific options and solutions in outstanding issues Proven track record to exceed and meet objectives, goals, with strong results Coordinate debt repayment and established repayment schedules Data Collection- identify past due accounts, verify records, provide memorandums, and make inquiries with clients. Received return calls and proceed with problem resolutions. Interactions with collections management and staff regarding policy, procedures, information, and methods resulting in higher production and satisfaction 2014 to 10/2015 Collection: Square Two Financial

200 calls a day

follow-ups on payments

settlements upon request

2013 to 2014 Sales/Customer Service Charter Communications

200 calls a day

Sold internet, cable and phones

Received several Awards in Customer Service

2011 to 2012 Collections BME

Helping 200 patients with medical insurances

Collected on their balance or Co-payments

Did accounts receivables

2007 to 2/2008 Customer Service Pridemark

Collected on past due medical bills

Resolved a lot of accounts for patients with Medicaid and medicare

Accounts Receivable

2005 to 2/2006 Customer Service Caleel & Hayden

Ordered Celex C Serum For Dermatologist

Did Invoices

Accounts Receivable

REVELENT EXPERIENCE + ACHIEVEMENTS + AWARDS:

Customer Service Representative

Inbound/outbound phone contacts using dialer and manual operation Relationship building with multiple customers providing assistance in technical issues Maintained a proactive approach and professional attitude representing our department and company Knowledge in policy and procedures related to collections issues Professional leader resourceful in presentations to clients in difficult conflict issues resulting in positive resolutions

Consistently maintain a professional, friendly and courteous manner with customers by asking probing questions, sharing information, offer feedback, and giving direct answers resulting in positive solutions

SOFTWARE + TECHNOLOGY:

MS Office (Excel, Word, Outlook)

Cub legal applications and Dialer System

Warren Tech Computer Science Lakewood, CO

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