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Manager Customer Service

Location:
Galesburg, IL, 61401
Salary:
34,000.00
Posted:
May 22, 2017

Contact this candidate

Resume:

ac0fq5@r.postjobfree.com

Knoxville IL *****

Cell 309-***-****

OBJECTIVE

To provide support to and promote a company by using my knowledge of customer service, organizational skills and management experience.

EDUCATION

Savanna High School

High School diploma

EXPERIENCE

Old Blue Illinois, Inc. – DBA Trillium Dell Timberworks 1283 Knox Road 1600N

Knoxville, IL 61448

October 2003 – November 11, 2016

Job title: Office manager

• Office manager/ Administrative / Executive assistant

• Customer service representative

• Administrative support to management staff

• Account manager – receivables – payables – payroll processing – purchase orders

• Client Liaison – initial client intake - working with them through the duration of the project

• Architectural Design Development

• Project / contract management including proposal preparation to close out and records retention

• Material procurement agent

• Held Notary position – license has since expired EXPERIENCE

Toys R Us

Peoria, IL

November 1993 – March 2003

Job title: Store Manager

• Proficient in all management positions – Guest Service Manager – Sales Manager – Receiving Manager

• Team Leader for remodel crews – Rockford IL – Moline IL

• Traveled to other locations to assist in operational and merchandising needs Brandee Pickle-Stowe

• Executed all safety and Loss Prevention standards

• Exceptional leadership, communication and training skills

• Performed 7 store inventories

• Scheduling for 50-100 associates

• Involved in regular and seasonal hiring, 3-6-12 week, 6 months and yearly associate evaluation and disciplinary documentation

• Initial training of all associates and managers

EXPERIENCE

Dollar General, Inc.

Peoria, IL – Omaha NE – Lafayette IN – Savanna IL

August 1990 – October 1993

Job title: Store Manager – Certified Training Manager

• Certified Training Manager – Managers and district managers

• Acting District Manager for 5 months for 20 store district

• Organized a new 11 store district in Nebraska in three months (I was requested by the District Manager)

• Well-versed in ordering receiving, scheduling and payroll control

• Worked with contractors and hired temporary help for 5 new store openings

• Generated store sales of an increase of 31.75% while store manager of the Savanna IL store

• Decreased payroll by .67%

• Decreased shrink from 3.2% to 2.2% to 1.7% on sales of $700,000 EXPERIENCE

Pizza Hut

Savanna IL

September 1984 – September 1990

Job title: Assistant Manager

• Scheduling

• Weekly review of controllable expenses / Payroll control

• Food cost control

• Weekly store inventories and food orders

References provided upon request.

• References:

• Kat Ryder – 309-***-**** – ac0fq5@r.postjobfree.com

• Steve Gray – 309-***-**** – ac0fq5@r.postjobfree.com

• Justin Bush – 309-***-**** – ac0fq5@r.postjobfree.com

• Shawn Mason – 309-***-**** – ac0fq5@r.postjobfree.com

• Dot Hopkins – 309-***-**** – ac0fq5@r.postjobfree.com

• Mary Lynn McClure – 309-***-****



Contact this candidate