Support Technical

Aleksey Shtilkind

*** **** ****** *** ** Brooklyn NY 11209

718-***-**** ****.*********@*****.***

Systems Support Analyst

System & Hardware Rollouts Desktop, Front & Middle Office Support System Administration

Highly experienced Support Professional having more than 19 years of experience with a proven record of developing and supporting solutions, and incorporating a wide range of technologies to support systems and networks. Consistently recognized and tasked to improve organizational efficiency with comprehensive expertise in strategy, analysis, system security, reporting, and business process improvement. Technically savvy and out-of-the-box thinker in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirements at hand. Possess strong ability to quickly adapt to change in direction, handle multiple tasks, adjust priorities depending on business needs and work within a schedule of aggressive deadlines.

Leadership & Mentoring

Physical Network Infrastructure

Hardware & Software Troubleshooting

System Administration & Management

Process Design & Implementation

Hardware Rollout & Support

Network Security

Integrity-Based Selling

White Glove Support

IT Service Management

Framework Designing

End-User Trainings

Network Support

Trade Floor Support

Professional Experience

FZ Business Group, New York, NY 2015 - Current

Technical Support Consultant

Provide support and prompt problem resolution to customers.

Accurately documented all technical support and customer’s help-desk interaction.

Build and maintain successful relationships with service integrators and 3rd party providers.

Bank of Nova Scotia, New York City, NY 2006 – 2014

Senior Systems Support Analyst

Supported Trade Floor for all lines of business.

White Glove Support.

Rendered excellent support for front and middle office augmenting the bottom line profitability. Assured continual support for bank’s infrastructure, application systems, and PC hardware/software.

Effectively managed both personnel as well as electronic resources for projects in pursuit of delivery of remarkable service and support to user department for orderly processing of the bank’s business on the Unix-based / PC-based / Web-based equipment, server, and network.

Administered systems for optimum uptime, upgrades and processing as per user requirements and guidelines.

ATEC Group, INC, New York City, NY 2001 – 2006

System Administrator / Assistant Sales Engineer

Enhanced operational performance of ATEC Group through continuous maintenance and network administration. Methodically designed, implemented and maintained remote offices and skillfully handled all of the mobile clients ensuring excellent service delivery.

Facilitated sales engineers in timely client hardware rollouts & support; ardently projected information systems, analysis, designed and upgraded existing infrastructure, introduced leading edge technologies, and MS Windows technical support and servicer rollouts, for the ATEC clients.

Clientele

Bank of Nova Scotia, New York City; Children Aid Society, New York City; OGILVI PR Agency, Washington, DC; Visiting Nurse Service, New York City, hardware support; CONEDISON, New York City; Arch Communications Group, Edison, NJ; SOROS Funds, New York City.

Professional Experience Continued…

Sport Stamps Collectors Association, Hicksville, NY 1999 – 2001

Network Administrator

Methodically designed network by evaluating performance issues including availability, utilization, throughput, goodput, and latency; planned the selection, installation, configuration, and testing of equipment; defined network policies and procedures; and established network security protocols.

Administered Microsoft Windows NT 4 network, utilized Arcserve 6.5 & NT backup software for effective disaster recovery, and actively engaged with e-mail administration using Microsoft Exchange 5.5. Designed and implemented Y2K compliancy and migration from WinNT to Win2K for uninterrupted work operations.

Secured network by monitoring, controlling, and evaluation existing security measures; assured systems & network security and virus protection using Symantec Appliances. NAV Corp Edition 7.0 & NAV for Exchange.

The Barry S. Coller Learning Center, Stony Brook, NY June 1999 – Dec 1999

Jr. Network Administrator

Contributed towards the stable & reliable operation of the computer network and all connected computers and peripherals. Planned, developed, installed, configured, maintained, supported, and optimized all network hardware, software, and communication links.

Analyzed and resolved end user hardware and software computer problems with and through a team of 10 help desk technicians, and provided end user training where required. Actively engaged in administration and support of Microsoft Windows NT 4 / Novell Netware 4.11 networks.

Meticulously designed and implemented physical network infrastructure, accurately installed, configured and ensured support for HP print services, and Microsoft Backend Office applications. Oversaw all Windows NT workstations roll outs, and User account management.

Career Notes

The Barry S. Coller Learning Center, Stony Brook, NY 1997 – 1999

Desktop Support

Education & Credentials

Information Systems, State University of New York at Stony Brook, Stony Brook, NY, 2000

MCP (Microsoft Certified Professional) NCDA (NetApp Certified Data Administrator) RLX System Engineer

IT Skills

TCP/IP, IPX/SPX, NetBEUI, POP3/IMAP, WINS, DNS, DHCP, RAS, PPTP, RIP

Administration of Windows, and Mac OS environment, IIS, Data ON TAP

Network Analysis and management, VPN support, Citrix Support

Mail Administration, Client/Server of Microsoft Exchange; SCCM, Altiris, Microsoft Office, Active Directory, GPO, Ghost, Image X, Bloomberg terminal, various trading platforms and applications, Mobile OS and application support.

Hardware: Installation, Support and configuration of IBM Compatible Servers/PC; COMPAQ Servers and Workstations; Hewlett-Packard Print Servers; NAS/DAS using Snap Appliances; Apple Macintosh Workstations, NetApp storage

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