Customer Service Collections

ANN MARIE BUDINICH

**** **** ** **, ********, WA 98371 C: 253-***-**** ****************@*****.*** SUMMARY

Determined, proactive, adaptable customer focused Regional Specialist who works with a sense of urgency to handle multiple customer complaints and franchise initiatives. Thrives in a fast paced, dynamic environment. Regional Specialist who is skilled at multi- tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. ACCOMPLISHMENTS

Customer Service Award of Excellence Winner - Outstanding collection results

- Taking on an additional sales region

- For going above and beyond

EXPERIENCE

08/2015 to 08/2016 Collection Specialist

Ditech Financial - Auburn, WA

terms of their contract while using professionalism, tact and maintain excellent Customer Service standards

Repayment terms, Reinstatements, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service count updates in collection system for

each call made

loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislation EXPERIENCE

03/2015 to 08/2015 SALES SUPPORT

Waxi Sanitary Supply – Kent, WA

customers & sales representatives

EXPERIENCE

03/2007 to 12/2014 CUSTOMER SERVICE COORDINATOR

DexMedia - Fife, WA

Planned and implemented logistics to coordinate events, meetings and conference rooms

ed/researched complex customer concerns, collaborated with cross functional teams to resolve customer concerns by supplying investigation analysis and develop/implement recommended resolution steps

Research sensitive and confidential matters affecting the franchise for franchise

weekly basis

maximizing sales opportunities

03/1999 to 03/2007 Credit & Collections Representative DexMedia - Bellevue, WA

Skills/Training

collections training

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