Christine Vacca

*** **** **** ****

Liberty, SC *9657

864-***-****

ac0fno@r.postjobfree.com

EDUCATION

Associate of Applied Science in Computer Electronic Engineering Technology

A+ Certified Professional IT Technician

Graduated 10/2008 GPA 3.52

Diploma Web Development

Alison Interactive Education and Multimedia Learning

Completed 10/2011

Strayer University Online Classes completed in C++ Programming, CS3-5 Web Design Premium-

Adobe Photoshop, Dreamweaver, Flash and Indesign

WORK EXPERIENCE

Telecommunications Support Specialist

Windstream Contract Greenville, SC 2/2013 to 1/2017

Experience Troubleshooting Layer I T1 transport, analog lines of IP switch, and Cisco IADs.

Experience knowledge Escalate network related failures and degradation to Tier II Technicians

Document troubleshooting processes and procedures, in a clear and precise manner. Insure that all testing, trouble isolation, and repairs are accurately done.

Escalate open complex reported trouble tickets to Tier II Technicians, management, NOC Support, LECs, and other company departments for prompt and accurate trouble resolution

Knowledge of equipment vendors such as Cisco, EMS, TNX, Vina, Netopia, Adtran,, DCS, MUX

Experience with voice switches and edge routers with regards to troubleshooting, specifically, Lucent 5eSS, Nortel DMS, Genband G9, as well as Cisco and Juniper edge and Adtran customer premise equipment (CPE) routers

- Ability to troubleshoot managed equipment such as routers and channel banks

Apex for Windstream 11/2012 to 2/2013 Telecommunications specialist see above

IT Tech Programmer Support

NCC /contracts Greenville SC 03/2012 - 08/2012

Experienced POS Software installation configuration and troubleshooting working with vendors

Experienced with all Windows operating systems including Win XP and Windows server2003

Configured and troubleshoot internet connectivity

Weekend support rotation

IT Service Desk Support Analyst/Network Support

St. Jude Medical Liberty SC 04/2011- 9/2011

IT customer service to company employees

NetIQ Directory & Resource Administrator, Active Directory: manage log on accounts and manage user Email accounts and general mailboxes in Active Directory’s Exchange Management System.

Configure and support email on the network and mobile devices, printing, file sharing, and access to network resources.

Research and resolve issues concerning user on network and remote user access.

Desktop Support Specialist

The Greenville News Greenville, SC 01/2008 – 4/2011

IT customer service to company employees

Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, resolve PC hardware issues.

Install, configure, upgrade, and maintain Microsoft Windows XP Pro, Windows 7 Pro, familiarity w/ Apple Leopard OS 10.x and application install and resolve software issues with Microsoft Office, NewsMaker, AS400, Genesys, Newsgate and other newspaper related software.

Hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs.

Monitor incoming emails and phone calls to the Help Desk; complete or assign work orders using Remedy, Numara Track-It! or Service Now Help Desk Software.

Network Support:

Active Directory: manage log on accounts and manage user Email accounts and general mailboxes in Active Directory’s Exchange Management System.

Configure and support email on the network and mobile devices, printing, file sharing, and access to network resources.

Research and resolve issues concerning user on network and remote user access.

Instruct users in application and network shares with verbal, document and PowerPoint instructional materials.

Press Operator Mechanical troubleshooting at Champion Aerospace Liberty, SC

MAU Staffing Anderson, SC 6/2007 – 01/2008

Operated press, individual product inspection, mechanical adjustments to press machines.

Maintained quality of production thru testing of parts using designated calibration.

Imaging Specialist/ Invoice Processor

Rinker Materials Corp West Palm Beach, FL 01/2003 – 11/2005

Customer Service Call Center to company approved vendors

Organized and imaged all incoming and outgoing documentation for sales and service for 700 plants.

Assisted vendors with bill payment, billing issues, and retrieval of images

Confirmed Purchase Orders and Payments and entered data in SAP software for billing and invoicing,

Answered multi line phone, assisted vendors with payment issues and resolution, created cases, design of solutions to issues and implemented them.

Assisted users with on site computer troubleshooting

Technical Support Representative

The Answer Group North Lauderdale, FL 09/2001 – 01/2002

Customer service residential assistance in step by step troubleshooting and configuration of their computers in setup of Internet connection using a satellite dish including small home networks.

Created case ID numbers and entered data related to Internet connection troubleshooting, and assisted with billing issues and implementing solutions. Worked with teammates to discover how to overcome Windows XP compatibility issues with satellite software.

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