Ornella Luciana Sciumbata

*** *** ********* ****

Shillington, PA 19607

610-***-****

QUALIFICATIONS AND SKILLS

● Employee relations

● Ability to assist in all Human Resources aspects

● Employee scheduling

● Staff training and development

● Regulatory compliance handling and critical thinking

● Ability to work fast and accurately

● Ability to handle and resolve problems

● Excellent customer service skills

● Energetic, friendly, and enthusiastic

● Proven leadership skills

● Sufficient in Microsoft Office Suite, Excel, Word, and Publisher

● Business to business and business to client communication

● Phone communication through cold calls and hot calls

● Email correspondence

● Annual contract negotiation

EDUCATION

Pennsylvania State University, Reading, PA Graduation Date: December 2007 Associates Degree in H otel Restaurant and Institutional Management WORK EXPERIENCE

National Brokers of America Reading, PA March 2, 2015- Present U nderwriting Assistant/Human Resources and Talent Acquisition

● Direct personnel, training, and labor relations activities as well as onboarding processes for new hires

● Advise managers on organizational policy matters and recommend needed changes

● Enforce company policies

● Maintaining personnel records of all active and inactive employees

● Manager a staff of around 70 employees

● Identify staff vacancies and recruit, interview and select applicants through online recruiting methods as well as attending local career and college fairs

● Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems to maintain a positive environment

● Handle unemployment compensation claims as well as other legal forms necessary

● Effectively operate systems such as Five9, Zoho, DYL, and health insurance carriers back offices to assist clients with policies when necessary PJ Whelihans Reading, PA May 05, 2014- January 22, 2015 S ervice Manager

● Assisted in the new store opening of the restaurant

● Trained all Front Of House team members on correct steps of service and policies with new store opening

● Interviewed new hires, as well as setting up training schedules

● Scheduled and attended job fairs at local colleges

● Created front of house schedules on a weekly basis using Hotschedules system

● Utilized ADP system for all payroll and new hire informational input

● Set up private parties and events, and made sure they were taken care of correctly

● Received and placed beer orders on a weekly basis

● Knowledge of Profit and loss statements

● Compiled and maintained all employee files, including w4, I9 and other important forms

● Assisted in the daily opening and closing operations of the restaurant Penn Square Grille/Interstate Hotels and Resorts Lancaster, PA April 2013- April 2014 A ssistant Restaurant Manager

● Created front of house schedules weekly, according to labor forecasting

● Re-trained all Front of House team members on correct steps of service

● Created and enforce a cleaning schedule for service staff

● Maintained and adjusted payroll on a weekly basis

● Assisted with coding of invoices

● Attended meetings with prospective groups holding events within the hotel Boston’s the Gourmet Pizza Allentown, PA April 2012- September 2012 A ssistant General Manager

● Created all Front of House and Back of House schedules on a weekly basis according to labor and sales projections

● Re-trained all Front of House team members on correct steps of service

● Conducted a weekly and month end bar inventory; consisting of Liquors, Wines, and Beers; as well as troubleshooting numbers

● Ordered liquors, wines, beers and bar supplies based on weekly pars

● Assisted with new menu price tier as well as weekly comparisons and payroll

● Assisted with the roll out of new menu, as well as developing activities for all employees to learn the new menu

● Assisted with cooking in the kitchen when needed

● Coded and entered invoices through database system Buca di Beppo Wyomissing, PA September 2008- April 2012 H ostess/Server/Dining Room Supervisor September 2008- December 2011 Assistant General Manager January 2012- May 2012

● Frequently switched between positions as Hostess, and Server to support changing needs of the restaurant, until promoted to Dining Room Supervisor, and then Assistant General Manager

● Certified as a Lead (Allenatore) Trainer

● Supervised an entire staff of 50 employees

● Ensured proper event set-up as well as dining room set-up for everyday needs, and banquet events

● Created all Front of House and Heart of House schedules every week, according to sales projections and labor projections

● Helped to develop new methods of introducing new employees, as well as a method to increase

(Questar) guest satisfaction scores

● Conducted weekly liquor and beer inventory as well as troubleshooting and ordering of all liquor, beer and other bar supplies

Toscani Wood Fire Grill/ Casa Grande West Lawn, PA January 2006- July 2008 H ostess/ Front of house Supervisor

● Greeted and seated guests at proper tables

● Operated ProHost, RSVIP, and Aloha systems

● Assisted in any and all restaurant duties

● Supervised a staff of about 20 Front of House employees, as well as created their schedules

● Assisted management in daily operational duties

References Available Upon Request

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