Customer Service Manager
Resume:
Brandi Fallows
ac0fmn@r.postjobfree.com
Lewisville, Texas 75077
Professional Summary
An organized and detail-oriented manager, able to prioritize task effectively to ensure timely project completion within a team environment.
Experience:
RadioShack
Delray Beach, Florida
June 2008 – July 2010
o Part Time Sales Associate
o Phone and consumer electronic sales, increase value up selling o General Customer service
Lewisville, Texas
July 2010 – June 2011
o Full Time Sales Associate
o Phone and consumer electronic sales, up selling
o Customer service
o Main key holder, open and closed store
o Internal on-the-job-training for management position Bedford, Texas
June 2011 – October 2011
o Assistant Manager
o Opened and closed store
o Filled in for Manager as necessary
o Responsible for reconciling daily sales figures and making bank deposits o Trained all new employees
o Resolved complex customer service issues
o On call 24/7
o Overall performance resulted in internal promotion to store manager with-in 3 months North Richland Hills, Texas
October 2011 – February 2012
o Manager
o On call 24/7
o Responsible for staff of X employees including hiring, training, scheduling, motivation, discipline, and recognition.
o Organized inventory and improved store appearance which resulted in a profitable store for the first time in 18 months. o Was recognized by Corporate and assigned to turn-around other stores. o Creating and execution of Weekly and Monthly Sales Performance Plan for associates Bedford, Texas
February 2012 – May 2012
o Manager
o On call 24/7
o Reorganized store and replaced entire staff
o Improved sales resulting in a profitable store for the first time in 12 months.
Southlake, Texas
May 2012 – December 2014
o Manager, Southlake Flagship location
o Top 10% in nation for gross profit, accessory attach rate and overall leading sales resulting in my store being selected for one of 3 locations to receive a o $600,000.00 new concept remodel.
o Received multiple Personal Achievement Awards for continuously reaching all 5 Performance Metrics.
o Out of over 4,200 stores, my location was selected as the National Flagship Store. o Selected by Chief Executive Officer to appear in training videos for all nationwide employees for RadioShack Recruiting Website.
o Occasionally assisted District Manager for overseeing district (consisted of 12 locations). Assisted with lead conference calls, resolved customer complaints and held motivational store meetings.
Brightstar Wireless, Inc. (RadioShack Affiliation) Lewisville, Texas
December 2014 – March 2015
o Store Manager
o Re-staffed entire store
o Increased store profits by 30% in only 4 months
Nebraska Furniture Mart
The Colony, Texas
April 2015 – February 2016
o Floor Manager
o Supervised departments from 8 to 21 Associates
o Handled disciplinary issues for associates
o Trained all new employees for each specific department o Resolved complex customer service issues
o Executed goals for each associate weekly and monthly based on volume sales o Delivered Net Promoter scores from Customer Satisfaction Surveys References
Dipan Patel
Sales Manager – Nebraska Furniture Mart
Kimberly Burton
District Manager – RadioShack
Thomas Gebing
Regional Sales Director – RadioShack
Additional Information
Education: Lewisville High School, Lewisville Texas – GED
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