Active Directory Desktop Support

Travis Nellis IT Support Technician

586-***-**** *******@*****.*** 59088 2nd Street, New Haven MI 48048

Summary

With 13 years in IT and a broad range of experience, I'm now looking to move back into

Desktop Support and office networking in a collaborative fun environment. I completed my bachelors CIS at Metropolitan State University of Denver. I have a strong passion for learning new concepts and thinking outside the box.

Experience

TEKsystems (working at Stanley Black & Decker)

Desktop Support II

December 2016 – March 2017

• Supported MS Office 2007 products through Office 365, printer support, computer configurations

• Utilized Warranties on network equipment, monitors, and computers creating cost savings

• Corrected issues with Outlook, over mail limit, setting up archives, finding lost emails

• Assisted with Migration of iPhone users email to secure encrypted solution

• Refreshed clients with newly updated business and engineer computers

• Diagnosed desktop hardware issues and replaced defective equipment

• Created personal IT touch working directly with high profile clients

• Microsoft Active Directory administration and account unlocks

• Utilized ticketing system for tracking and resolving tickets

• Imaged laptops and desktops via PXE booting and SCCM

Kforce (at Lake Huron Medical Center)

Desktop Technician

September 2016 – December 2016

• Supported all MS Office 365, printer support, computer configurations

• Diagnosed desktop hardware issues and replaced defective equipment

• Microsoft Active Directory administration, provisioned new user setup

• Fixed issues with Outlook, over mail limit, setting up archives

• Imaged laptops and desktops via PXE booting and SCCM

• Utilized ticketing system for tracking and resolving tickets

• Mapped personal and department drives for users

• Fixed barcode scanners and signature pads

• Migrated computers to new domain

Apex Systems Inc (at Comcast Spotlight)

Comcast Surveillance Technician

September 2015 – July 2016 (11 months)

• Coordinated and escalated to appropriate teams for further troubleshooting

• Investigated any play issues, like no-tones, empty schedules, splice errors

• Validated correct schedule file loads for commercial insertion

• Promptly alerted business partners of any playback issues

• Wrote and updated batch scripts to automate processes

• Updated internal department team website as needed

Kaiser Permanente

Desktop Support Technician Intermediate

January 2013 – August 2015 (2 years 8 months)

• Supported all MS Office products, Lotus notes, printer support, computer configurations, new user setup

• Played role in critical computer updates to maintain PCI compliance for my areas

• Utilized Remedy ticketing system for creating / tracking / resolving tickets

• Diagnosed desktop hardware issues and replaced defective equipment

• Provided premium onsite support the call center for quick resolution

• Maintained confidentiality and protected sensitive data at all times

• Imaged laptops and desktops via PXE booting in-house system

• Setup new computers / Aruba routers / Cisco softphones

• Mapped drives and setup script for one click remapping

• Supported kiosks fixed touch screens and card readers

• Trained employees for work from home deployments

• Provided efficient and outstanding customer support

• Microsoft Active Directory/Exchange administration

• Tested and provisioned office network connections

• Trained new employee for MCC desktop support

• Utilized Symantec Anti-Virus Software

Catholic Health Initiatives

Analyst

February 2010 – January 2013 (3 years)

• Utilized Remedy ticketing system for creating / tracking / resolving tickets

• Provisioned accounts in STAR and helped with provisioning of VPN access.

• Troubleshooted Network Problems both Wired - Wireless

• Supported Hospital programs unlocked user accounts

• Supported end users in the hospital environment

• Printer troubleshooting client side remotely

• Microsoft Active Directory and MS outlook

• PC and application troubleshooting

• Remapped users network drives

• Removed malware and Virus

glo Professional Brands

Programmer / Analyst / Help Desk

July 2006 – January 2009 (2 years 7 months)

• Wrote code for mass customer mailing list using ASP, T- SQL, and HTML and integrated customer address database

• Collaborated with marketing team and wrote T- SQL queries for targeting select customers for varying marketing campaigns

• Resolved issues: computer upgrades, networking problems, hardware replacements, software issues both in office and over the phone

• Setup and activated Blackberry, setup standard digital phones and IP phones

• Helped setup new office areas including; wired and wireless networks

• Created highly targeted customer lists for emailing and mailing lists

• Provisioned new computers for use, added machines to the domain

• Wrote T-SQL queries and produced custom requested reports

• Maintained integrity with queries to check for data problems

• Assisted users with MS Office, and other frontline IT issues

• Analyzed sales, promotions and growth

USGS

Database Preparations

August 2004 – July 2006 (2 years)

Database preparations: Cropped and improved scanned images. Assisted in creating the digital archive of USGS publications of geological maps. Sample completed publications http://pubs.er.usgs.gov/pubs/ofr/ofr932

Vitamin Cottage Natural Grocers

Database Maintenance

October 2000 – November 2001 (1 year 2 months)

• Prepared product and pricing information from vendors for import into the databases

• Verified product info and updated stores databases

• Implemented price updates and monthly sales

• Updated both Sequel and Access databases

• Analyzed pricing searching for sku anomalies

Education

Metropolitan State University of Denver

Computer Information Systems 2015

Bachelor’s Degree at Metropolitan State University of Denver majoring in CIS

Attained Certificate for Web Developer in Information Systems

Attained Certificate for Programmer/ Analyst in Information Systems

CompTIA A+ certification

Volunteer Experience & Causes

New Haven Elementary

Watch Dog

2016

Assisted teachers throughout the classroom, lunchroom and playground. Kept an eye on students to lower the risk of bullying. Started helping in May 2016 and plan to continue to be a Watch Dog next year. I love being part of positive change.

References

Available upon request

Contact this candidate