Michael Spann

*** ****** ******

Woodstock, Ga **188

414-***-****

ac0fl9@r.postjobfree.com

Certifications

Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE)

Computer Skills

Hardware: IBM, HP, Gateway, Dell and Compaq,

Software: Lotus Notes 4.6/5.0/6.0/8.5 email and database, Microsoft Office 2000/2003/2007/2010/365, Microsoft Front Page 2000, 2002, PcAnywhere 9/10, Dameware, Norton, McAfee, Inoculan and Trend Antivirus, Symantec Backup Exec, Microsoft Outlook, Microsoft Deployment MDT 2010, HP Insight Management, HP Light Out, Altiris, VMware Virtual Center, Active Directory, Citrix (client-side), Remedy, Clarify, HP Service Center, Avaya IP Softphone, CMS Supervisor, Right fax, IBM Tivoli Service Manager, LANDesk V9, Mobile Iron, Junos Pulse, Hyperion, SCCM 2007/SCCM 2012 and SAP

Operating Systems: Windows 95, 98, 98SE, XP, 2000 Professional, Windows 7, Windows 8, Windows 10, Windows 2000/2003 Server, Windows NT, Microsoft Small Business Server 2000 (limited Windows 2008 server), IPad, IPhone and Cisco VOIP phone 7960 model phone

EXPERIENCE

Wacker Neuson (Contractor for R121) Desktop Support

Milwaukee, WI Jul 2016 – Present

Image desktops/laptops/tablets using SCCM 2012 with Windows 7, Windows 8.1 and Windows 10

permissions and group policy processing

Provide hardware support such as adding memory, replacing hard drives, updating firmware and work with

vendors such as HP, Dell and other third party businesses

Supported various application such Office 365, AutoCAD, Lotus Notes, Solid works Drawing 2014

workstation deployment and application deployment.

Familiarized myself with Microsoft System Center Configuration Manager processes as they relate to

workstation deployment and application deployment.

Assisted Support Team in the Windows 7 to 8.1 refresh

Hardware support knowledge for the ability to add memory or basic troubleshooting

Assisted to troubleshooting clients Windows Profile structures for backup and restore of key items as

part of PC replacement or upgrading for staff.

Godfrey and Kahn Law Office (Contractor - Smartsource) Desktop Support

Milwaukee, WI Feb 2016 – Mar 2016

Installed Windows 7 on new Dell laptop and HP Desktop.

Migrated clients user profile from decommissioned hardware to to new hardware

Performed special installation/configurations on applications developed for lawyers

Setup client’s hardware at new location and tested network connectivity

AMLI Management (Contractor for Optomi) Level 3 Desktop Support

Kennesaw, Ga Sept 2015 – Nov 2015

Participated one projects while resolving normal day to day incidents.

Support desktop technology including, but not limited to, desktop operating systems, desktop

applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices

And peripherals

Support client with SCCM 2012

Support network printers like HP, Xerox WorkCentre, Xerox Phaser models

Oshkosh Corporation (Contractor) Signature Consulting – Level 3 Desktop Support

Oshkosh, WI Oct 2014 – Jul 2015

Analyze complex situations to identify and achieve a successful resolution

Participated on multiple projects while addressing and resolving normal day to day incidents.

Perform ITIL Level 3 troubleshooting techniques to fix and repair desktop hardware and software related issues

Provided application support for DOD applications, AutoCAD, Lync, Office 365, skype for business

Provide local and remote support to multiple sites running on more than three individual networks

Establish new and maintain existing documentation and procedure

Support client with SCCM 2007 (Web)/SCCM 2012 (console)

Provided support for desktop/network printers HP Officejet, Color LaserJet (MFP), Enterprise Minolta

C284, Minolta Bizhub printers

State of Wisconsin Contractor – Dept of Administration (Viva) Level 2 Desktop Support Madison, WI Oct 2013 – Oct 2014

support the client Desktop Modernization project which involves the implementation of Windows 7

and Office 2010 on all of client' 2000+ computers

Provide expert level technical assistance in support and preparation of desktop supported applications

and hardware

Support desktop technology including, but not limited to, desktop operating systems, desktop

applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices

And peripherals

Provided specialized IT Support for Governor Scott Walker, LT. Governor Rebecca Kleefisch and their staff

Server/Desktop Support Consultant (Self Employed) Milwaukee, WI Mar 2013 – Oct 2013

Install and support LAN’s for small businesses including installation and

support of PC’s laptops, servers.

Use system tools to troubleshoot/diagnose problems with various applications, re-imaging

machines to quickly bring them back into production, limiting user downtime.

Maintain/support local and remote backups and restores.

Recommend, install, troubleshoot and support application

Install and configure desktop, servers, smart phone such as ( blackberry’s I phone’s and IPad)

Contract Rustoleum Corporation System Administrator Vernon Hills, IL

Jul 2012 – Mar 2013

Maintain business applications such as, (Microsoft Office 2007/2010, Lotus Notes 8.5, Cisco IP agent,

Avaya CMS Supervisor, Trend Micro, VPN, SAP, Hyperion Enterprise and other third party applications).

Imaged laptop/desktop using Microsoft Deployment Tool 2010 Lite Touch

Support desktop technology including, but not limited to, desktop operating systems,

Desktop/laptop hardware, network/desktop printer, I phone’s and IPad’s

Provide network and hardware support for clients at several remote site and work from home clients

Maintain IP address database for network printers and other hardware being added to remote sites network

IP address database for network printers and other hardware being added to remote sites network

Asset tag and inventoried all network hardware at various locations, HP Service Center was the application

Used to support asset inventory, create remote connections with clients

Support Cisco VOIP phone (model 7960) for internal clients.

State of Wisconsin - Dept Health Services - Contractor (Viva) – Desktop Support L3 (Win 7 Migration)

Madison, WI Jan 2012 – Jul 2012

support the client Desktop Modernization project which involves the implementation of Windows 7

and Office 2010 on all of client' 4400+ computers

Provide expert level technical assistance in support and preparation of desktop supported applications

and hardware

Support desktop technology including, but not limited to, desktop operating systems, desktop

applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices

And peripherals

Setup a test lab with HP desktops and tested over 300 application for compatibility issues with Windows 7

(Enterprise).

Dell Contractor – Anthem Blue Cross Blue Shield - (Helpdesk Level II and III) Pewaukee, WI

July 2010 – Jan 2012

Respond to service desk tickets and Provide 2nd level support for helpdesk on PC, network/personal printers, application install and maintenance, User accounts and VPN related issues

Support internet access and ensure all computer users have access to network e- mail and internet

Assist in statewide PC Refresh project and the disposal of computer assets

Configure application such Outlook, Guardian Edge and other 3rd party healthcare applications

Provide remote support using RDP, VNC, Dameware and other 3rd party applications

Maintain PC build and imaging process for internal employees and helping facilitate a remote build for

Work-at-home employees in Northern/Western Wisconsin counties, MN, IN, FL and GA.

Asset tag and inventoried all network hardware at various locations, HP Service Center and IBM Tivoli

Were the applications to support asset inventory.

Cleaned old hardware and donated them to the local community.

Configured and maintained network printers by Xerox WorkCentre

Self Employed Server/Desktop Consultant for - Server/Desktop Support Consultant for Fast &Accurate Business Solutions, Kern Automotive Service, State of Wisconsin Project (Martha Love)

Milwaukee, WI Mar 2008 – July 2010

Design, install and support LAN’s for small businesses including installation and

support of PC’s laptops, servers.

Use system tools to troubleshoot/diagnose problems with various applications, re-imaging

machines to quickly bring them back into production, limiting user downtime.

Maintain/support local and remote backups and restores.

Recommend, install, troubleshoot and support application

Install and configure desktop, (virtual and physical) servers

Build/configure HP and Dell servers (tower and rack)

Contractor – National City Bank – (Field Tech) West Allis, WI Oct 2007 – Mar 2008

Participate in a project to migrate one financial institution network to another.

Inventory, decommission and schedule pick up for all obsolete network equipment and software

Install new CAT 5/5e network cabling, patch panels and domain controller

Deploy images to workstations, installed/configured network and local printers, PDA’s UPS

and other peripheral devices

Relocated phones and switches

Coordinated with 3rd party vendors to order parts, verify support agreements

Troubleshoot network connectivity problems and provided support for more than 100 branches in IL/WI

Setup remote clients with VPN for network access

Computer Consultant (Self Employed) Milwaukee, WI Dec 2006 – Oct 2007

Design, install and support LAN’s for small businesses including installation/support of

PC’s laptops, servers, application testing and configuration of nightly backup and file/folder

restores

Use system tools to troubleshoot/diagnose network and application issues, re-imaging

machines to quickly bring them back into production, limiting user downtime.

Suggest alternative applications to ensure the best possible ROI

Recommend, install, troubleshoot and support application

Worked with vendors such as HP, IBM, Dell, Toshiba, Symantec and other 3rd vendors

Contractor – ITEC (Sr. System Administrator) Brookfield, WI Sep 2006 – Dec 2006

Use VMware console to maintain/build and support virtual Windows servers, Build, upgrade, restore and recover physical servers (HP Blade, IBM Blade Servers)

Provide technical support and recommendations for local/remote backup, application support

and server management

Handle multiple time sensitive projects

Work with Senior level administrators to resolve network issues

Work with outside vendors to upgrade service contracts and improve technician response time.

Use Microsoft Outlook to manage cases

Assist in SAN storage support using VMware Virtual Center

Worked with vendors such as HP, IBM, Symantec and other 3rd vendors

Contractor – Johnson Control (Level III Technical Support) Milwaukee, WI

Apr 2006 – Sep 2006

Loaded desktop images and software on client’s PC’s/laptops using Altiris Application

Support all cases escalated from Level I/II Helpdesk and field technicians at branch sites via

phone and/or in person.

Participate in merging York Corporation network and clients with Johnson Control network

Maintain user accounts, file/folder permissions, install and configure network local

printers, scanners and other various peripherals.

Manage/support up to 700 local and remote clients using Remedy

Install/configure and maintain VPN (client side) for remote access

Communicate with clients using case management application, telephone, email and in person

to gather information necessary to resolve the problem

Setup/configure mobile devices

Contractor – G.E. Healthcare (L2 Server Support) Brookfield, WI Apr 2005 – Feb 2006

Provide support for a high volume of calls resolving cases escalated from helpdesk

Support internal/external user trouble tickets using Clarify

Work with Level 3 administrators to resolve complex network issues

Manage more than 400 locally and 2000+ globally windows servers (file, utility, print and domain controllers)

Monitor server using Mercury and HP Insight management monitoring

Maintain Active Directory Groups (local and global), user accounts, File permissions

Perform server audits to insure compliance with G.E. policies and procedures.

Provide documentation to IT supervisor

Assume lead on time sensitive projects

Upgrade Operating systems, troubleshoot applications issues

Used 3rd party applications to monitor and improve system performance

Regularly perform security checks of servers to identify potential vulnerabilities

Plan and coordinate the addition of server to the network, perform biweekly audits to ensure servers compliance’s with corporate policy

Use case management application and telephone, to collect information necessary to resolve problems

Created/maintained knowledge base manuals for personnel documenting application, system and network upgrades and changes

Worked with vendors such as Compaq/HP, Microsoft and other 3rd party vendors to resolve issues

Computer Consultant (Self Employed) Milwaukee, WI Jun 2002 – Apr 2005

Design, install and support LAN’s for small businesses including installation/support of

PC’s laptops, servers, application testing and configuration of nightly backup and file/folder restores

Use system tools to troubleshoot/diagnose network and application issues, re-imaging

machines to quickly bring them back into production, limiting user downtime.

Suggest alternative applications to ensure the best possible ROI

Recommend, install, troubleshoot and support application

Worked with vendors such as HP, IBM, Dell, Toshiba, Symantec and other 3rd vendors

Military

Honorable Discharge United States Navy Mar 1987- June 1993

Education

Bryant & Stratton Technical College – Associate Degree – Information Systems Management Oct 1997 – Apr 1999

REFERENCES

Mark Cass Kimberly Berry (Network Coordinator)

N92W15000 Anthony Ave, City Hall

Menomonee Falls, WI 53051 Milwaukee, WI

262-***-**** (work) 414-***-**** (Work)

Jeff Mason

Computer Service Mgr.

Harley Davidson

262-***-**** (Personal Number)

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