Loucinda A.Brown

**** *. ***** *** 720-***-**** Cell

Aurora, CO 80013 ac0fjn@r.postjobfree.com

Profile

Dedicated professional with strong analytical and problem solving skills which provides the highest level of customer service.

Professional Experience

BONA USA, Inc. – Aurora, Colorado

Retail / Distribution Specialist 10/2007 to Present

Process Advance Service Notification (ASN) and Invoices through the 3rd party Electronic Data Information

(EDI) provider’s website.

SAP Proficient.

Ensure customer’s orders are accurate by working closely with sales, purchasing, and transportation.

Provide compliance information to business partners to reduce errors, returns, and accuracy of billing receipts on customer orders.

Educate new and existing customers with product knowledge and current promotions.

Travel 25% or less to help facilitate out of state trade shows and/or local demonstrations.

Responsible for inbound and outbound calls with customer resolution.

Ability to prioritize projects and meet deadlines. Arrow Electronics, Inc. – Englewood, Colorado 10/2005 – 8/2007 Customer Service Coordinator (HP/OEM/DELL)

Provided a high level of customer service to both internal and external customers of this Fortune 500 global distributor of electronics components and computer products.

Managed product returns process for assigned business unit, including but not limited to, request receipt and system entry, communicating the case for return, research of various vendor policies, and ensuring product returned to warehouse.

Coordinated return, credit, and/or repair approvals from various business partners including asset management, sales, vendor returns, and warehouse.

Educated internal and external customers on department requirements to ensure efficient RMA processing.

Trained temporary personnel on department systems and procedures. Education

Pickens Technical College 2015 to Current

Licsenced Cosmotologist

Community Service

St. Jude’s Children Research 2015 to Current

Fundraiser

Food Bank of the Rockies 2013 to Current

Volunteer

Loucinda Brown Page 2

Habitat for Humanity’s ~ 2012 to Current

To assisted with building decent and affordable houses to low-income families.