JESUS A. URANGA

**** **** ******** ****, ***#****

Phoenix, Arizona 85042

Home 480-***-****

Work 602-***-****

OBJECTIVE: To secure a position with you to utilize my skills and experience. In addition, assist your Department in achieving its goals while simultaneously developing a long-term relationship.

Qualifications/Skills:

Basic knowledge of network communications equipment: hubs, routers, and switches.

16 plus years in Computer Mainframe Operation using MVS, JES2, TSO/RJE, CICS sessions, VTAM, Netview, TMON, Able to identify and troubleshoot basic problems that may arise in the assigned work area.

Knowledgeable of the operation of printers and preparation of special forms required for specific output, and in charge of delivering of reports to users and project-leaders. Able to maintain all necessary logs and schedules reports.

Hardware:

IBM Z-900, Z-10,12 (2745) Z-series, IBM ATL (3592) tape drives and open system tape drives. IBMs-OS390, ESA Mainframe (4890/4850 Xerox printers) EMC-2 DASD, (7480, 7490, 7420 and 7490 Hitachi Data Systems Tape drives) and Round Reel drives (7420), Dell PC’s, Trained in fire equipment safety and Halon procedures.

Software:

Control-M/Enterprise Manager, MS Windows-7-2000-NT-98, Microsoft Word/Excel/Outlook Microsoft Access, Internet, Novell, GroupWise, CA Service Desk Manager S/ESA, MVS/XA, MVS/OS JES2, 3, TSO/E-VER2, ISPF/PDF-VER3-REL2 FOR MVS/SDSF/UTILS-LAB, CICS, VTAM, CA-7, NETVIEW, CONTROL-M, NETVIEW-TOKEN-RING CONCEPTS and OMEGAMON.

WORK EXPERIENCE

Arizona Department of Administration 01/02-present

INFO TECH SPCT II/ HELPDESK ANALYST

I am currently working on an IBM-Z900, Z10 (2745). Mainframe Processors using MVS/ESA, JES2, TSO/E-VER2, ISPF/PDF, MVS/SDSF/UTILS-LAB, CICS, CONTROL-M/ Enterprise Manager, TMON, TMVS, NETVIEW, Monitor production schedule, taking appropriated action as required. Assured the necessary I/O equipment is assigned to accordingly to meet processing requirements as well as to maintain state and user groups agreed to service levels and schedules requiring user phone interface for problem determination and resolution. Establish and maintain Help Desk goals and objectives, Ability to work in a team and under pressure. In addition to keeping management informed of unusual conditions of the system, I monitor multiple events and tasks simultaneously, including Monitoring five systems (ADOA, ADOR, ADOC, AHCCCS, HAWAII). Respond system to messages and alerts. The ability to work in a complex environment. Escalate issues and problems to appropriate next level of management or support, using REMEDY and Heat-call/ CA service Desk Manager. Additional duties include Disaster Recovery and IPL All systems ADOA, ADOR, HAWAII, ADOC, AHCCCS.

Jesus A. Uranga

WORK EXPERIENCE:

Arizona Department of Revenue 10/98 – 01/02

Computer Operations II

Operated an IBMs-3090-MVS/XA Mainframe Processors using MVS/ESA, MVS/XA, MVS/OS, JES3, TSO/E-VER2, ISPF/PDF-VER3-REL2 FOR MVS/SDSF/UTILS-LAB, CICS, VTAM, NETWIEW, NETVIEW-TOKEN-RING CONCEPTS, OMEGAMON, Have worked with ZEKE/ZEB job schedule system. Also I have worked with PBS (print backup system) for the past three years. Responsible for controlling job flow, assured the necessary I/O equipment is assigned to accordingly to meet processing requirements as well as to maintain state and user groups agreed to service levels and schedules requiring user phone interface for problem determination and resolution. In addition to keeping management appraised of unusual conditions of the system. Additional duties include disaster recover and IPL the system. Monitoring multiple events and tasks simultaneously. Performed other duties if similar attributes as assigned or required.

REFERENCES: 2000–2001 Phoenix College Phoenix, Az

Attended classes to earn my BA in Computer Science, But because of financial reasons I couldn’t finish my year, Hopefully, I can continue my education in 2013.

Grad: North High School “91”.

AZ Department of Revenue AZ Department of Administration

Al Flores Louie Villa

Tel: 602-***-**** Tel: 602-***-****