Customer Service Human Resources

Camille Torres Rivera

** ****** *** ****** *******, FL 32708

*******.*******@***.*** / 787-***-****

Resilient, highly motivated, friendly and outgoing individual committed and responsible to provide outstanding guest satisfaction. Have a proven ability to work with a team to integrate guest relations functions within the overall business operating strategy.

AREAS OF EXPERTISE

High volume guest interaction

Team Building

Proficient with Windows application

Manage time effectively and efficiently while working under pressure

Customer relations

Experience caring for the elder

Team Work/ Problem resolution

Sales oriented

Bilingual English/Spanish

SMART System

PROFESSIONAL EXPERIENCE

Walmart Neighborhood Windermere, Orlando, FL July 2016 / Present

Cashier, Customer Service and Cash Office (Part Time)

- Daily pickup processing, identify long/shorts in the register and office, process CFT, complete bank deposit and finalizing end of day business transactions to the system.

- Provided great customer service.

- Processing payments, ringing up sales on computerized cash registers.

- Handling returns and answering questions about merchandise, store policies, and ongoing promotions.

- Assist sales and stock associates with remedial tasks during slow hours.

- Respond professionally to compliments and complaints from customers.

- Work with money orders and lottery.

- Deal with customers through the telephone, electronic means, and face to face.

Administrative Assistant

Roldan Insurance, Isabela, PR July 2009 / December 2014

- Responsible for archiving.

- Responsible for work under Windows.

- Provide great customer service.

- Supported a Insurance entity with 1.5 million budget.

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Government Municipality, Moca, PR January 2013 / January2014

Human Resources Analyst (Part Time)

- Provide HR functions support to management.

- Responsible for supporting a team of 326 employees.

- Investigated highly sensitive and confidential cases.

EDUCATION / AFFILIATIONS

University of Puerto Rico BA- Human Resources

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