Active Directory Information Technology

Bradford Singleterry

***** ****** **. ****** ** *5034 469-***-**** *********@*****.***

Over 15 years of information technology experience that includes leadership and management roles/responsibilities. Strong background in providing expert-level IT support and contributions within complex U.S. and global (Middle East) operating environments. Veteran, U.S. Navy.

Leadership of Large-Scale, Enterprise-Wide Projects with a Significant Impact on Operations

Consistent Record of High Customer Satisfaction, Cost Reductions, and Systems Optimizations.

Highly sufficient with Active Directory and proven efficient with problem-solving and solution development skills, able to relate solutions to Management

Overview:

Excellent support and analytic background that is applicable to numerous organizations and IT/IS frameworks.

Strong knowledge of ITIL structure and extensive experience in both Active Directory and Directory Services.

Highly skilled in communicating with top-level executives, a broad range of users, and technical associates.

Place a premium on ensuring exceptional customer satisfaction (“treat them as if they are family” approach).

Selected Knowledge & Skill Areas: Risk Assessment & Mitigation; Active Directory Management; Systems Analysis; Vulnerability & Threat Assessment; Patch Management; Enterprise Security Architecture; Smart Card Middleware; Certification & Accreditation; U.S. Army & DoD PKI Architectures; Biometrics; Project Management; Strategic Planning

Professional Experience

BANK OF THE OZARKS – Frisco, TX

Information Technology Officer (2014-Present)

Ensure comprehensive computer and network support for 12 different bank branches, including troubleshooting and resolution of complex problems. Install and configure multiple hardware and software components with Windows 7, 8.1, and 10 as well as Server 2003/2008. Demonstrated working knowledge of Cisco 2960 switches and routing techniques.

Conduct printer repair and maintenance, configure new computers, image new PCs, and maintain images for all models of workstations. Respond to escalated problems on Level 2 and Level 3 issues; submit selected issues to higher-level expert for resolution. Manage malware/antivirus fixes and patch management activities.

Demonstrated proficiency in use of Active Directory, including setting up user accounts, implementing changes to user accounts and resources, and regulating assets.

Maintained exemplary record of customer satisfaction by monitoring, addressing, and resolving issues for customers across all 12 branches. Frequently called upon as the 1st point of contact for fixing problems due to solid rapport established with numerous customers in all locations.

Ensured top-level functionality of network and workstations, working with network appliances and network/workstation connectivity along with proper operation, and Avaya VoIP infrastructure.

Utilized special troubleshooting techniques to fix non-visible, complicated problem with high-end software.

UNITED STATES DEPARTMENT OF DEFENSE – Multiple Locations

Project Manager/Security Analyst: Office of Program Manager: Eskan Village Saudi Arabia (2012-2013)

Advised Saudi Arabian National Guard (SANG) on technical matters – automation and telecommunications – to support its modernization program as an IT Project Manager within the OPM. Assisted SANG leaders, managers, and staff in process analysis and reengineering, problem identification/resolution, requirements analysis, cost-benefit and risk evaluations, and other activities for automation and telecom projects.

Provided expertise to top-ranking Generals of the SANG on proper set-up and operation of their enterprise systems, including security, connectivity, and optimization. Supplied expertise to team of 80 technicians with a $4.2 million annual operating budget; provided input on contractor performance evaluations.

Contributed to development of highly cost-effective solution for developing SANG’s enterprise while regulating flow of funding for projects. Worked closely with vendors to achieve project success.

Developed Statement of Work, RFI, and RFP for all projects affiliated with the primary objective of driving an effective implementation of an enterprise system to handle logistics of personnel and supplies.

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Security Analyst: Information Assurance Security Engineering, Fort Huachuca, AZ (2010-2012/2007-2008)

Conducted comprehensive analyses of information security requirements for new systems (or modifications to existing systems) Army-wide as a member of the Army Agent of the Certification Authority (ACA) team. Worked with a team and independently in various regions of the U.S. to assess various facilities in terms of their security set-up, developing and submitting reports of findings. Delivered presentations to high-level officials on mitigation strategies. Leveraged extensive experience in support and certification of system security on multiple platforms/systems to achieve positive results.

Worked with Active Directory, Active Client, Certificate Authority and smart card enablement, and CAC-enabled Active Directory. Planned and executed multiple Certification Testing and Evaluations (CT&E) as well as Security Testing and Evaluations (ST&E) on government information systems worldwide while conducting detailed information assurance assessments of systems ranging in size from standalones to ICANs.

Instituted certification assessments on systems at different locations worldwide to bring them to an acceptable network-worthy level, generating significant funding savings and ensuring optimal operations.

Developed proper security compliance measures for various entities, with a strong focus on cost-effective probabilities to make systems worthy of operation. Implemented security designs, configuration management, and best practices to achieve optimal security results.

Maintained consistent record of implementing the best methods for ensuring that systems adhered to all requirements of the complex, heavily scrutinized Government Information Grid.

Information Security & Support Analyst: DCMA, Camp Arifjan, Kuwait (2008-2010)

Provided direct, comprehensive IS support to the DCMA Contracting Officers, Quality Assurance team members, and various military personnel in alignment with DoD guidelines (e.g. Security Technical Information Guides, Information Assurance Certification and Accreditation Process, others). Upheld focus on risk assessment and mitigation within the enterprise. Maintained user accounts, groups, and computer objects in Active Directory.

Coordinated and implemented firewall, routers, switches, VPN, WAN optimizers, servers, DSU/CSU, and network appliances. Installed operating systems, configured RAID arrays, and provided file/application server management to users in a Windows 2003 Active Directory environment.

Developed efficient logistics system for proper hardware/software lifecycle. Additionally led network renovation, VoIP system set-up, and other Information Management Area (IMA) disciplines.

Monitored and supported operations in Kuwait, Saudi Arabia, and Egypt. Supported and managed team of 3 in monitoring/supporting network appliances, servers, IPS/IDS, and SANs processes for 3 operations from remote locations (as well as traveling to specific locations, including Iraq).

Information Security Analyst: Army Field Support Battalion, Camp Arifjan, Kuwait (2006-2007)

System Administrator/Security Specialist: MEPS, Little Rock, AR (2003-2006)

As IS Analyst, oversaw 2,000+ systems used by the prime contractor, maintaining accountability for $3 million-plus in IT equipment. Developed IT lifecycle plan, including identifying requirements, conducting cost analyses, and providing recommendations for procurement. As Systems Administrator/Security Specialist, served as a trusted agent in the procurement and implementation of the PKI/CAC card set-up on all workstations for all users (set up plus utilized biometric fingerprint equipment for 3-factor identification and authentication system used by the FBI).

Planned and implemented communications and electronics network infrastructure system for both telephone and data intranet within 10-building operation that covered several miles of terrain.

Generated $500,000 in savings by managing 3 vendors effectively in the abovementioned processes (total project cost of $1.8 million).

Developed efficient method for training operators in techniques for operations within their environment.

Education & Credentials

Bachelor of Science in Information Systems, 2003 – COLUMBIA COLLEGE – Columbia, MO / G.P.A.: 3.50

Certifications – Certified: CompTIA Security + 2008 Certification, 2010; Certified: Level ME Acquisition Workforce Information Technology, 2007; Certified: Information Assurance Security Officer, 2005

Professional Training – Courses in Retina, Harris STAT6, Nexsus, and other vulnerability assessment tools

Clearance – DoD inactive Security w/SCI Clearance since 2013; inactive Top Secret Clearance since 2012

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