Project Manager Technical Support

REMON ESHAK, CSM

*** *. ***** ***, ************, VA 20132

Cell: 646-***-**** • ************@*****.***

Accomplished, technologically advanced IT professional with vast transferable skills, successful experience in diverse business environments, and demonstrated expertise in project management, web design and development, consulting, and team leadership

SUMMARY OF QUALIFICATIONS

More than 16 years of successful experience in database administration,data mining and warehousing, web/software design/development, E-commerce programming, consulting, technical writing, Software Trainer for US Embassies & Consulates staff, and technical support.

Provide technical support to various clients with various applications problems. Proficient in broad range of hardware, software, operating systems, and programming languages, (See “Technical Skills Inventory.”)

Ability to meet strict deadlines and manage multiple projects. Strong planner, organizer, and leader who can work independently or as part of team, master new concepts quickly, incorporate the latest technology, train and supervise personnel, direct complex projects from inception through completion, and develop IT strategies that dramatically increase efficiency, productivity, and profitability.

Ambitious, self-motivated employee with excellent communication, presentation, and interpersonal skills. Able to establish productive rapport with diverse individuals and staff levels, from end users to senior executives.

Ability to communicate effectively both verbally and in writing. Special talent for generating original ideas, creating striking images, and transforming web design challenges into memorable solutions.

Practical experience with software engineering best-practices, re-factoring existing code, and a strong desire to create quality solutions and designs in addition to a deep understanding of distributed systems, multi-threaded environments.

TECHNICAL SKILLS INVENTORY

Hardware: IBM PCs and Apple Macintosh

Software: Dreamweaver 5, MX;Photoshop 5.5; ImageReady 2.0; Illustrator 7.0; Flash 4; MS SQL Server; ColdFusion MX Server; MS Office 2003, MS Exchange Server, MS Outlook express, Biometrics, Facial Recognition. Oracle 10g, Oracle 9i, Oracle 8.04., BusinessObjects 5.1, TOAD 9.6.1, QuickHire, IIS & Web Services, Documentum, SharePoint 2007, Dolphin, SERENA Dimensions CM, HP Quality Center . Agile methodologies, JIRA, Rally, GITHUB, Stash, Rails

Languages: Java; Visual C++; HTML; COBOL; Visual Basic 5.0, Visual Basic 6.0; JavaScript; MS SQL 7.0, MS SQL 2000; ColdFusion 4.0, 4.5, MX, MX6, MX7, coldfusion 8, and coldfusion 9; DHTML; CSS; Classis ASP; PHP; ASP.NET; VB.NET; AJAX; XML; Rails 4.1, Ruby 1.9, Jruby 1.7;

Operating

Systems: windows 7; UNIX. Windows 2003 Servers.

CAREER HIGHLIGHTS

GeoCent Inc, Tysons-corner, VA 2016 – present

Senior Ruby on Rails Developer

Manage team expectation and evaluate resources based on needs and availabilities

Provide Technical assistance to JR developers

Development of applications using Ruby on Rails (RoR), and REACT (.jsx) for Web Services Calls.

Develop applications using GITHUB repository and Jenkins for CI deployment

Perform system configuration and update technical documentation tasks

Support and maintain applications developed in ColdFusion and ROR

Assist in developing test plans, conducting system tests, documenting and analyzing performance data

Working with Vagrant for local developer and JIRA for story tracking.

Cambridge International Systems, Arlington, VA 2015 – present

System Team Lead / Senior Ruby on Rails Developer

Manage Projects resources including Plan, schedule, and track project deliverable while conduct user acceptance testing and using Agile methodologies for fast delivery

Manage team expectation and evaluate resources based on needs and availabilities

Provide interviews matrix questions and work with HR to identify right candidates

Set Matrix and performance requirement for each developer.

Development of applications using Ruby on Rails (RoR), and Jruby.

Develop applications using GITHUB repository and Bamboo deployment manager

Perform system configuration and update technical documentation tasks

Assist in developing test plans, conducting system tests, documenting and analyzing performance data

Perform configuration management, risk analysis, contingency planning and work with designated security staff to conduct security reviews and audits.

ActioNet, Inc., Vienna, VA 2014 - 2015

System Team Lead / Jr Project Manager/ Senior Application Developer

Manage a team of 6 junior developers including peer code review, training, and daily technical support.

Manage Projects resources including Plan, schedule, and track project deliverable while conduct user acceptance testing and using Agile methodologies for fast delivery

Worked with transitioning government process from waterfall to Agile methodologies

Developing, designing, and writing ColdFusion MX9 code for various software applications for HUD users

Development of new features and products including the development of online applications, user interface logins, etc. Analyze customer requirements and implement changes to various web-based applications systems

Served as function System Team Lead

Development of new applications using Ruby on Rails (RoR) Using GitHub.

Perform system configuration and update technical documentation tasks

Assist in developing test plans, conducting system tests, documenting and analyzing performance data

Perform configuration management, risk analysis, contingency planning and work with designated security staff to conduct security reviews and audits.

Evans & Chambers, Reston, VA 2013 - 2014

Program Manager / Technical Team Lead / Senior Application Developer

Manage a team of 8 junior developers including peer code review, and daily technical support.

Developing, designing, and writing ColdFusion MX9 code for various software applications for DHS users using Agile methodologies (2 weeks sprints)

Development of new features and products including the development of online applications, user interface logins, etc. Analyze customer requirements and implement changes to various web-based applications systems

Development of new applications using Ruby on Rails (RoR)

Attended & completed 8 weeks Ruby on Rails training by GMU

Manage Projects resources including Plan, schedule, and track project deliverables while conduct user acceptance testing and using Agile methodologies for fast delivery

Served as function Technical Team Lead assisted technical team with task assignments, served as technical subject matter expert during candidate’s interviews, provided technical support during new member on-boarding, facilitated the development of technical on-boarding documentation for the technical team member. Took part in the client's bi-weekly Developer calls.

Develop training programs and materials and design methods including manuals, reference materials, and application screen shots for Business owners, clients and users.

Avaya Government Solution, Falls Church, VA 2009-2013

Senior Application Developer/ Team Lead

Manage a team of 9 junior developers, including daily assignments, peer code review, and support.

Worked with transitioning government process from waterfall to Agile methodologies

Developing enhancements for software applications Unit & integration testing application code using ASP.Net, ASP, SQL2008, and Oracle 10g.

Developing, designing, and writing ColdFusion MX9, ASP, and PHP codes for various software applications for Intranet system users using Dolphin 7 as framework.

Analyze customer requirements and implement changes to a web-based content management system in SharePoint Designer Application.

Manages development of new features and products including the development of online applications, user interface logins

Detail-oriented and demonstrates problem solving and troubleshooting skills.

Ability to clearly and concisely communicate with technical and non-technical customers in order to understand ambiguous problems and articulate technical challenges and solutions to complex problems.

Worked on connections projects with DHS and Asylum CASES

Develop, maintain systems documentation for various projects

Develop, re-construct, and re-design all application for security and national wide compliance.

Vault.com, New York, NY 2007-2009

Senior ColdFusion Developer

Developing enhancements for software applications Unit & integration testing application code using ColdFusion Component (CFC), CFMX7, MySQL, and Oracle 9i.

Developing, designing, and writing ColdFusion codes for various software applications (www.vault.com/legaldiversity), (mcca.vault.com)

Developed, maintained, and customized a Content Management Tools for various departments.

Manages development of new features and products including the development of online applications, e-commerce, user interface logins

Ability to clearly and concisely communicate with technical and non-technical customers in order to understand ambiguous problems and articulate technical challenges and solutions to complex problems.

Responsible for ensuring customer satisfaction in all areas of technical deployment, training and support.

American Express, New York, NY 2007-2008

Senior ColdFusion Developer

Developing enhancements for software applications Unit & integration testing application code using ColdFusion Component (CFC), CFMX7, MS SQL 2005, and Oracle 9i.

Developing, designing, and writing ColdFusion codes for various software applications (www.foodandwine.com), (www.eskyguide.com), (www.departures.com), and (www.travelandleisure.com).

Responsible for creating and delivering software solutions to manage world-wide inventory in real-time systems by successfully partnering with fulfillment, IT, retail, and finance teams to provide the highest possible customer satisfaction.

Manages development of new features and products including the development of online applications, e-commerce, user interface logins

Ability to clearly and concisely communicate with technical and non-technical customers in order to understand ambiguous problems and articulate technical challenges and solutions to complex problems.

Mentoring junior engineers in advanced CS concepts in addition to defining architectural direction and reviewing technical designs and deliverables.

System test cases to meet regular system release schedule, as well any required point releases or production fix deliveries during the year as needed.

PRO-Telligent, LLC, Arlington, VA 2006-2007

IT Specialist/Project Manager/ Senior ColdFusion Developer

Worked closely with the Bureau’s program and computer system managers to manage the office’s online application system (Gateway to State), including providing support to applicants and to system users within HR/REE as well as other bureaus in the Department of State and serving as liaison between HR/REE and the system provider.

Evaluated program functions and demographics, the implementation and effects of automated data processing, internet, and intranet procedures, and provides comprehensive reports to the Division Chief.

Provided technical assistance for the Department of State Human Resources\REE Division.

Coordinated with Bureau program and computer system managers in analysis of needs and management of databases and automated systems for the Bureau of Human Resources.

Worked closely with the Bureau’s systems administrator to maintain the REE Tracking Application (REETA), including maintaining user-defined system tables; add, modifying or inactivating letter/email templates; creating data entry templates for new programs and updating the server with current status/standing for applicants/candidates.

Developed, enhances, tests, and debugs software applications (REETA) using CFMX7, MS SQL 2003, and Oracle 9i.

HARRIS ORKAND INFORMATION SERVICES, Falls Church, VA 2004-2006

Senior System Analyst/ Technical Trainer

Provided highly technical, high-quality, comprehensive consulting & support.

Provided Software Training for various applications to US Embassies and Consulates staff.

Performed HW/SW installations for designated clients.

Provided technical training and install hardware and software at USA Embassies and Consulates world wide.

Trained clients on communications systems, hardware & software.

Monitored technical changes/ advances for dissemination and implementation.

Troubleshoot issues & concerns expressed by client.

Responsible for ensuring customer satisfaction in all areas of technical deployment, training and support.

Provided system hardware and maintenance related software troubleshooting and quality reviews for client’s system.

Performed server swaps and migrations.

Provided go-live support and on-the-job training to the users.

Installed and train users for use of Biometrics and Facial Recognitions software.

Developed imaging technology solutions using VB.net.

Customized software development for image-based products and solution.

Developed expertise in ColdFusion MX6, ASP, HTML, JavaScript, MS SQL, and CSS.

PROVISION NETWORK, New York, NY 2003–2004

Lead ColdFusion Developer/Service-Help Desk Specialists/ Software-System Engineer

Assisted Clients and customers via phone and/or in person support for all their troubleshooting needs.

Provided custom business technology solutions to companies’ top executives, designing, developing, and maintaining E-commerce websites; and identifying/resolving comprehensive range of IT problems for ProVision Network (http://www.provisionnetwork.com/) and Faith Exchange Fellowship (http://www.faithexchange.org).

Designed, programmed, coded, and debugged all online web-based application & software development.

Provided Technical Support for Desktop and Network Equipment.

Utilized SQL to extract data and present it on web-based format (ColdFusion and ASP); install and configure website servers; perform IIS set-up and configuration; and provide network administration for Intranet and local servers.

Designed, develop, implement, enhance and operate information systems, hardware and software.

Developed, enhances, tests, and debugs software applications

Developed expertise in ColdFusion MX, HTML, JavaScript, MS SQL, and CSS.

TEXCEL.NET, White Plains, NY 2002–2003

Senior Web Developer/Project Manager/QA Engineer/ Software Engineer

Provided business technology solutions to client companies, designing, developing, and maintaining E-commerce websites; serving as project manager on multiple projects simultaneously; and identifying/resolving comprehensive range of IT problems. Clients include Dr. Paul Guerrino (www.drguerrino.com), SupportReady.com (www.supportready.com).

Designed, programmed, coded, and debugged all online web-based application & software development.

Provided Training and Technical Support to Physicians and Nurses in New York Methodist Hospital.

Designed, developed, implemented, enhanced and operated information systems, hardware and software.

Developed, enhanced, tested, and debugged software applications

Developed expertise in ColdFusion MX, ASP, HTML, JavaScript, MS SQL, and CSS.

Designed several websites on freelance basis during this time period, including http://www.feednyc.org/, www.ariellaclothing.com and www.stugovt.com

QUERYOBJECT SYSTEMS CORPORATION, Roslyn Heights, NY 2001-2002

Database Administrator/Project Manager/QA Engineer

Designed and developed partnership section of QueryObject Systems Corporation website, generating $2.5 million in additional revenue. www.queryobject.com

Conveyed fundamental aspects of job through verbal and written communications

Developed business intelligence solutions for Pepsi Corporation, including web-based business tracking system, ColdFusion, and SQL-based applications.

Worked closely with CEOs and other top executives to identify corporate objectives and provide appropriate technology solutions.

Developed, enhanced, tested, and debugged software applications. (SDLC, SQL, Data Mining, and Data Warehousing)

Designed websites, databases, and applications for numerous consulting engagements, including www.iqo.com; identified and resolved PC and network problems, including troubleshooting on Windows NT and 2000 platforms; installed software; and managed hosting facilities and websites, including servers. (Programming languages included ColdFusion, ASP, JavaScript, HTML, DHTML, SQL, CSS, and Flash.)

Performed IIS set-up and configuration; provided back-end implementation of web requests; developed quality assurance and integrity processes; and implemented, operated, managed, and enhanced web server and demo sites.

MILLENNIUM COMMUNICATIONS, INC., Syosset, NY 1999–2001

Web Developer/E-Commerce Programmer

Worked directly with the clients of a full-service advertising agency that assisted with electronic and print ads, web development, and IT issue resolution. (Millennium Communications earned “Best of Long Island Award” for web design and development.)

Utilized raw HTML, CSS, and JavaScript codes for front-end development; planned, constructed, developed, and implemented websites using ColdFusion and SQL Server for back-end development; designed various web-based applications; created databases; and provided quality assurance on all projects.

Created, programmed, and compiled interactive web components, including online scratch-off games.

Served as lead designer/developer on the following URLs: www.mardenkane.com, www.mill-wax.com, www.ftc.edu, and www.scratchandwin.clickrewards.com/.

EDUCATION

St. John’s University, Jamaica, NY Bachelor of Science in Computer Science (1999)

Certified ColdFusion Programmer from NCSA (National Computer Science Academy)

Certified Scrum Master – Scrum Alliance

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