Customer Service Active Directory
Resume:
Chijioke Onyeise
***** *** ****** **. *******, TX 77095
Phone: 281-***-****
E-mail: ac0fgz@r.postjobfree.com
Objectives
Energetic technology consultant focused on implementing best security practices. Complete knowledge of the OSI model and ITIL v3 best practices. Hands on experience with over 500 applications, networking, operations and risk management to accelerate business growth. Making the most of expertise in managing complex computer systems and networks. Committed to providing an atmosphere of exceptional employee morale and impeccable service. Education
Lone Star College Cy-Fair
A.A (December 2007) Presidents’ List
Skills
ITIL v3 Foundation (Current) 2015
CompTIA Network+ (Current), 2010
CompTIA A+ (Current), 2010
CCNA (Cisco Certified Network Associate) CSCO11952723, 2011 CCNA Security, 2012
Experience
Systems Engineer II (11/2016 – Present)
NotOnsite (Houston, TX)
Primary on-site (external facing) systems engineering consultant for a Managed Service Provider Championed effort to fix critical patch management and internal IP address conflict issue Worked closely with management to identify key security issues, establish a corporate-wide Information Security Policy and an Incident Response Plan Helped test corporate Disaster Recovery and Business Continuance Plan for several clients Work with team of 3 engineers to manage and maintain 20+ Cisco ASA and Meraki firewalls for client networks
Assisted Network Admin team with enterprise routing and switching issues and changes as needed Perform specific market observations and vendor management to manage information security product lifecycles across various tools and determine appropriateness of next generation solutions Solid hands on experience with server operating systems 2003, 2008, 2012 r2, 2016 Solid hands on experience working with Mac and Microsoft desktop OS Windows 7 and 10 32 /64 bit Microsoft Active Directory, DNS, DFS Administrator
Resume: Chijioke Onyeise
Microsoft MDT (Deployment Toolkit)
Microsoft Windows PowerShell DSC (Desired State Configuration) Responsible for managing the relationships and work being performed by third party consultants and support personnel on special projects
Responds to off-hour alerts, calls, e-mails or notifications to ensure operational efficiency and uptime Assists as needed with any IT related projects as determined by the Vice President of Information Technology
Perform and test routine system backups and restores Exchange 2007/2010/2013 administrator
Performs reviews of client satisfaction to identify areas of improvement Scripting/automation (Powershell, C#, Python, etc.) VMware 5.1 and 6.0 Administrator
Data Security Analyst (09/2015 – 04/2016)
GC Services (Houston, TX)
Authored IT policies, procedures, and forms including HIPAA related policies Served on the Compliance Committee as the HIPAA Security Officer Hands on experience using IBM QRadar.
Knowledge and experience with SIEM and IDS or IPS concepts, architecture designs, implementations, and technologies
Manage the network security from the Network Firewall to the access control lists on the routers. Participated in internal monitoring and auditing; cooperating with external auditors for audit completion (FISMA, PCI, HIPAA)
Create and maintain documentation and procedures for implementing management tools utilized by team members and other support groups which include system and application requirements. Security administration for AD, Windows Server access and Exchange for a 10,000 user account multiple domain forest, including Group Policy, user account management, managing access controls and domain structure configuration
Responsible for mailbox creation/updating/relocating, group mailboxes and distribution lists. Managed user moves including exchange mailbox, personal network folder, AD organizational Unit relocation through Active directory and Exchange 2010 Collaborated with Global IT Service Desks, Server Teams, and Department leads on process changes, new implementations and change management agendas Provide technical expertise for system setups, transitions, migrations and consolidations. Assist in the implementation of IT infrastructure, ensuring adequate levels of security and updates, setting up and maintaining operating systems and software in support of business operations Network / Desktop Support (12/2013 – 09/2015)
McKesson Specialty Health (Houston, TX)
Active Directory Administrator (50,000+ users)
Troubleshoot network issues
Log all calls in the Service Desk Call Logging system (HEAT) Ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries Experience and familiarity with ITIL process and practice Citrix XenApp 5, 6, and 6.5 Administrator
Exchange Server 2010 Administrator (EMC, ECP)
Project Management Support for new sites (Over 55 project hours) McAfee Endpoint Encryption Administrator
Altiris Deployment Console Administrator
RightFax Enterprise Administrator
Clinical Application support (Tiger B & C, RX3000, GuardianRX, CPR+) Business and Financial Applications support (Centricity, Peoplesoft, Allscripts Vision) IT Manager (10/2013 – 11/2013)
PC Connections (Brighter Day Health) (Houston, TX) Serve as main point of contact on all IT-related services for the assigned offices Manage overall call center and video conferencing activities Diagnose hardware and software problems
Replace defective components
Perform data backups and disaster recovery operations Communicate effectively with internal clients to identify needs and evaluate alternative business solutions
Maintain and administer computer networks and related computing environments including ASA router
Produce statistics and management reports
VOIP, Office 365, VPN, Server 2003 and Server 2008 Admin Configure and test computer hardware, networking software and operating system software Junior Systems Administrator (02/2013 - 09/2013)
Bridgeway Software Inc. (Bellaire, TX)
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure Configured AAA, port security and ACLs
Perform daily system monitoring
Verifying completion of scheduled jobs such as backups Perform regular security monitoring to identify any possible intrusions Active Directory Administrator (500+ users)
VOIP Administrator (Cisco CUCM, sole manager of phone systems) Provide Tier III/other support per request from various constituencies Patched Apache/Tomcat Servers
Direct experience with delivering SaaS solutions
Project management (Layer 3 switch Go-Live setup)
Maintain an inventory of parts for emergency repairs Maintain logs related to network functions, as well as maintenance and repair records Apply OS patches and upgrades on a regular basis
Upgrade administrative tools and utilities
Configure / add new services as necessary
Troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data
Server Support Technician (10/2011 – 12/2012)
Hewlett Packard (Houston, TX)
Works with engineering and technical documentation to test and certify build documents are accurate and up-to-date
Test production servers and/or replacement servers for customers Works with operations department to determine and maintain inventory levels
Resume: Chijioke Onyeise
Troubleshoot hardware and software for computers, switches, kvm's, and servers Set up test environments with Linux OS and server clustering Work on projects on the lab to update and upgrade the lab Network Administrator / Consultant (2010-Present, part-time) Family SureHealth Clinic (Houston, TX)
Used different methodologies to increase the performance and reliability of the network infrastructure Installed, configured, and managed server software Setup dual band wireless network
Installed different software/hardware
Performed cabling (Cat 5e) and setup equipment within the company Configured EHR software and database server
Helpdesk and Sales (2008-2010)
Beatronics (Houston, TX)
Built and maintained computer systems and performed memory upgrades Implementing a help desk support department and data recovery center Provided valuable merchandise at low cost prices online Handled sales, accounts receivable and all research Work with personnel effectively on more complex technical issues Highlight of IT Skills
Installing, configuring, and troubleshooting PC hardware, peripherals, and equipment.
Managing network e-mail functions; establishing mail boxes and user accounts
File permissions management.
Troubleshooting LANs/WANs
Providing problem resolution for PC/desktops and data communications hardware.
Providing hardware and software support to users.
Performing hardware and software maintenance and assisting in upkeep and utilization of systems
In-depth knowledge of Cisco Unified Communications Manager (CallManager)
Active Directory and Group Policy
Experience with SIEM and IDS/IPS tools
Cisco Router and Security Device Manager (SDM)
Experience with Linux
RSA SecurID experience
Vormetric Encryption experience
Experience with Websense
Experience with Dell'a KACE (Kbox)
Experience with VMware
Experience with commodity PC hardware (we us Dell, ZT, SGI/rackable and HP)
Experience with Cisco, Procurve, and Force10 switches
Contact this candidate