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Customer Service Manager

Location:
Star, ID, 83669
Salary:
75,000
Posted:
May 23, 2017

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Resume:

Joel Thompson

***** * ******** **

Star, ID *****

208-***-****

ac0f93@r.postjobfree.com

SKILLS SUMMARY

Ten years management experience

Sixteen years laboratory experience

Liaison for FDA audits and inspection of facility

Proven record of effectively managing change in processes

Authored Standard Operation Procedures (SOPs) and Critical Control Point documents for all kind of operations (Critical Control Point Analysis).

QA/QC/Plant Sanitation

Assay Development

CFR 21 part 111

Biosafety Level II Experience

Microbiology/PCR/ELISA Assay

CAREER HISTORY

CLDP Trainee for Center Quality Manager - Boise Biomat USA, Boise, ID (7/2016 – 01/2017)

Attended the Center Leadership Development Program (CLDP) prior to becoming a Center Quality Manager for Boise Biomat USA

Perform the duties of a CQM under supervision of the CQM in my training center

Learned the FDA and European regulations of plasma collection

Advanced blood borne pathogen training

Laboratory Manager - Palmer Natural Products/NHS Labs Inc., Star, ID (8/2009 – 7/2016)

Manage all Laboratory personnel

Conduct testing on all incoming dietary ingredients

Conduct all finished product, raw component, and environmental microbial testing

Conduct internal quality audits

Liaison for the FDA during their audits of the facility. Facilitated full compliance with all FDA regulations

Reduced finished product microbial testing time by 60%

Manage and present all test data to CEO and senior management

Manage development of company Standard Operating Procedures per GMP CFR 21 part 111

Research Associate II - Idaho Technology, Salt Lake City, UT (5/2007 – 1/2009)

Lead protein technician

My work proved that the protein in question was not critical to the system

My protein work reduced the price of the consumable pouch by 35%

Worked with software developers to design a program that would automatically perform data analysis

Worked in a cross functional team with Mechanical and Electrical engineers to automate bench top PCR

Responsible for instrument calibration and training

Performed DNA extraction

Performed gel electrophoresis

Research Associate II - NPS Pharmaceuticals, Salt Lake City, UT (12/2003 – 3/2007)

Developed assays for drug discovery work

Set up samples for Analytical Chemistry

Processed all data and relayed to supervisor and all division members weekly

Joel Thompson Page Two

Coordinated with Medicinal Chemists to identify strong drug candidates

Successfully coordinated with the Cell Culture Division to get optimal cells and the properly designed cells for our biological assays

Maintained equipment and directly worked with supplier/equipment vendors

Developed a liver microsomal clearance assay

Worked with very little direct input from immediate supervisor

Strong equipment and assay troubleshooting techniques.

Medical Technologist - Laboratory Corporation of America, Salt Lake City, UT (10/2000 – 12/2003)

Managed a team of medical technologists in the serology department

Performed employee performance evaluations

Used ELISA testing technology in our instrumentation

Had exposure to the blood chemistry lab and ran sedimentation rates

Set up a new medical analyzer. Trained all personnel and conducted the proof studies on the new analyzer. This proved the new system was clinically proven to be the same as the analyzer it replaced

Worked directly with the Information technology department to ensure that lab results were transmitted to clients without disruption

EDUCATION

Bachelor of Science, Zoology/Chemistry

Weber State University, Ogden, UT

ADDITIONAL SKILLS

Ability to work in a fast-moving, aggressive, and ever changing environment

Ability to multi-task

Writing and Verbal presentation skills

Understand the importance of working as a team

Communicating with senior management

Excellent Customer Service skills

Industry standard project management tools and methodologies

MS Office

Ability to understand process specification documents

Highly organized

Project status reporting

REFERENCES

Adalberto Sosa Katie Swearingen Melanie Simper

Personal Professional Professional

12596 W. Kempshire Ct. 132 High Street 356 W. Farmall Way

Star, Idaho 83669 Nampa, Idaho 83651 Kuna, Idaho 83634

208-***-**** 208-***-**** 208-***-****



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